Front Desk Customer Service

JESSICA NDAHAFA MCLEOD

Date of Birth: ** March **94

Identification no: 940********

CONTACT

CELL PHONE:

+264-**-***-****

EMAIL:

***************@*****.***

LINKEDIN:

https://www.linkedin.com/in/jessica-

ndahafa-mcleod-022402173

PHYSICAL ADDRESS:

Erf 919, Aries Street, Dorado Park, Ext. 1

Windhoek

Namibia

HOBBIES

Reading

Listening to music

Listening to podcasts

Gardening

EDUCATION

Rocky Crest High School

High School Diploma / Grade 12

January 2009 - October 2013, Windhoek, Namibia

Shadonai Hair & Beauty Academy

Diploma in Beauty Therapy (ITEC)

January 2017 - December 2017, Windhoek, Namibia

An accredited institution by Namibia Qualifications Authority (NQA). Includes manicures, pedicures, make up, massages, facials, and nail technology. Also includes basic business knowledge, customer service skills, and anatomy of the human body.

University of Cape Town - GetSmarter

Digital Marketing Certificate (Online)

March 2021 – June 2021

The knowledge to confidently design and implement an effective integrated digital marketing strategy. The ability to design a basic website and execute an email marketing campaign.

WORK EXPERIENCE

DR SHAMEELA SULIMAN’S ORTHODONTIST PRACTICE, TEMPORARY FRONT DESK EXUCUTIVE/CHAIR SIDE ASSITANT

Windhoek, Namibia

November 2021 – April 2022

Front Desk/Dental Assistant – Welcoming arriving patients, preparing files, handling appointments via telephone and email, client enquiries, basic administration duties, general maintenance of the practice. Preparing patients for treatments and assisting the doctor in the consultation room. SOULSTICE DAY SPA (SPAS OF DISTINCTION) / HYBRID

Windhoek, Namibia

October 2018 – May 2020,

Hostess/Head hostess – Sales, confirming bookings, welcoming quests, spa tours, and ensured clients were taken through their treatments. Trained and guided new hostess, and responsible for general maintenance of the spa.

Guest Relations Officer – Sales, handling bookings via telephone and email, handling client complaints, client enquiries, and basic administration duties.

Social Media Manager – Responsible for in store advertising, handled client enquiries via Twitter, Facebook and Instagram. Beauty Therapist – Giving treatments to clients on an ad-hoc basis such as massages, manicures, and pedicures.

SHADONAI SHOP, SALESPERSON

Windhoek, Namibia

January 2018 – May 2018

Reception work: Sales, handled client enquiries, basic administration work.

SKILLS

• Basic computer skills including Microsoft Word, Excel, and PowerPoint

• Leadership skills

• Professionalism and Communication skills

• Customer Service oriented skills

• Sales Skills

ACCOMPLISHMENTS

Certificate of Service/Testimonial by Soulstice Day Spa Windhoek – Exemplary Service

REFERENCES

Nangula Nashandi – Former co-worker

Soulstice Day Spa, Windhoek

Cellphone number: +264-***-***-***

Email address: ********@*******.***

Lizaan Venter – Former co-worker / Trainer / Supervisor Soulstice Day Spa, Windhoek

Cellphone number: +27-76-488-****

Email address: ****************@*****.***

Lucia Ngodji – General Assistant

Dr Shameela Suliman’s Orthodontist Practice

Cellephone number: +264-***-***-***

Email address: ************@******.***

Contact this candidate