Minal Chaudhary (Sr.BA)

+1-647-***-**** adpzja@r.postjobfree.com

Business Analysis – Corporate Banking – Telecom – Insurance & Retail More than 7 years of experience in linking organization’s information technology capabilities with its business objectives.

Project Management ~ Operations Management ~ Business Analysis ~ Service Delivery Relationship Management ~ Client Servicing ~ Team Management PROFESSIONAL SUMMARY

Postgraduate with more than 7 years of advanced IT experience in Business Analysis, Project Management, Quality Assurance, Testing, IT Operations, E-Commerce, Web Development, Training and Reporting. Experience in the banking sector with team collaboration, having a proven track record of synergizing teams and delivering results.

• Experienced in Software Development Life Cycle (SDLC) and its documentation – BRD, User Stories, Use Cases, Process flow diagrams, Data flow diagrams, business rules, functional and non-functional requirements, and creating/maintaining Requirement Traceability Matrix.

• Proficient in Agile and Waterfall Methodology, having experience in executing projects in multiple domains.

• Well versed with Scrum with active participation in ceremonies such as Sprint Planning, Daily Stand- up/Scrum, Product Backlog Refinement, Sprint Review and Retrospective meetings.

• Excellent at story mapping and creating agile artifacts such as Epics, User Stories, detailed Acceptance Criteria, Mockups, Definition of Ready, and Definition of Done.

• Skilled in requirement elicitation with the help of various tools and techniques such as interviews, workshops, JAD sessions, requirement analysis, review and finalization, requirement management, traceability, and prioritization.

• Supported discussions and maintained a structured approach to planning, eliciting, analyzing, verifying & validating, documenting, communicating, and managing requirements with stakeholders.

• Managed and prioritized stakeholder’s expectations and supported in strategy and planning tasks.

• Ensured that test scenarios and test cases, user acceptance testing (UAT) and post implementation verification (PIV) testing have sufficient quality standards.

• Conducted demos and presentations for business and internal stakeholders during sprint review sessions with the support of testers and developers.

• Ensured smooth delivery of Minimum Viable Product through active collaboration with all key stakeholders for defining scope, resource allocation, story point estimation, and discussions with developers, testers, and end users.

• Seamlessly used JIRA and Confluence extensively to create and maintain user stories through regular feedback from business and product managers on product features.

• Acted as liaison between stakeholders, subject matter experts (SME), business leaders, developers, testers, and end users to achieve positive results.

• Bridged the gap between system specifications and business expectations by analyzing solutions.

• Demonstrated excellent communication and analytical skills. CORE COMPETENCIES

• Documentation • Process Improvement • Project Management

• Strategic Planning • Training and Development • Business Management

• JIRA, Confluence, Microsoft Office

• SharePoint

• Communication skills

• Analytical Skills

• Business Analysis

• Use cases, UML

PROFESSIONAL WORK EXPERIENCE

Sr Business Analyst, Scotia Bank Sep 2020 - Present

• Worked with various Retail Banking systems including Foreign Rate Systems, Customer Information Systems, Fraud Monitoring, Wholesale Banking systems and Customer Product Information Systems

• Delivered clear and concise User stories, following the INVEST approach with the help of extensive requirement elicitation from Subject Matter Experts and the Business.

• Supported the Product Owner in managing the product backlog by prioritizing and refining the user stories in JIRA.

• Refined project requirements and broke them down into incremental shippable products by facilitating JAD sessions with the business and technical stakeholders

• Prepared process flow diagrams, use cases, activity diagrams and data flow diagrams to help the stakeholder better understand the requirements and visualize the flow and user interaction

• Utilized Confluence extensively to document prototypes, wireframes, and mockups.

• Co-ordinated regularly for review sessions with design, development, and QA teams to understand and address any impediments related to User Stories, UI/UX tasks and business rules

• Created and maintained data maps, data dictionary and used SQL to validate the data

• Participated actively in sprint review sessions to present the completed work to business stakeholders, with the help of Development Team

• Ensured that the IT capabilities and vision of the business are aligned by relevant User Acceptance Testing (UAT) and Post Implementation Testing (PIV)

• Traced successful resolution of documented bugs/issues within the acceptable time frame.

• Ensured requirement traceability from high level requirements to software requirements specification (SRS)

• Actively participated in Scrum ceremonies such as Sprint planning, daily scrum/stand-up, Sprint review, Sprint retrospective, UI/UX review meetings and Product backlog refinement meetings

• Visualized the as is process and conducted gap analysis to determine the resources needed to achieve the to-be state.

• Leveraged Story-Mapping sessions to identify Personas, Epic/Feature, and high-level user stories

• Supported the Scrum Master in creating burn up/down charts, velocity charts and any ad hoc reports as and when required.

Business Analyst, Sunlife Insurance, Canada July 2017- Aug 2020

• Utilized Waterfall Methodology to execute the project and conducted kick-off meetings with project stakeholders and developers

• Capitalized question and answer sessions with team members to introduce project roles, key deliverables, timelines, milestones, and communication processes

• Precisely identified business rules and application requirements using multiple requirement elicitation techniques such as JAD session, interviews, surveys, and brainstorming sessions.

• Categorized the requirements as functional, non-functional and system requirements by utilizing visual modelling tools such as prototypes, wireframes, and mockups.

• Worked closely with stakeholders to produce Business Requirement Document (BRD) and Functional Requirement Document (FRD) followed by conducting walkthroughs for the BRD.

• Utilized use case diagrams and business flow diagrams to aid business and technical team better understand the process

• Created and maintained Requirements Traceability Matrix (RTM), test case mapping to requirements, Project Status reports, issue /defect matrices, UAT test plans and user training documents

• Collaborated with the technical teams during implementation, to ensure the business requirements were understood correctly.

• Ran SQL queries for data retrieval, data comparisons and data validations from databases to check consistency

• Performed User Acceptance Testing (UAT) to confirm the developed product is well aligned with the expectations

Business Analyst, Bell Canada Dec 2015- Jun 2017

• Drafted Business Requirement Document (BRD) by collaborating with business stakeholders and identifying Functional, non-functional, and business requirements

• Collaborated with SMEs to elicit technology requirements for two different sets of customers

• Validated the data at regular intervals to check for consistent results

• Developed System Test Cases, System Test Plans and System Test Reports

• Initiated UAT Test Cases, UAT Test Plans and UAT Test Reports

• Validated the functionalities by conducting black box testing Jr. Business Analyst, Walmart, Canada Aug 2014-Nov 2015

• Worked collaboratively with Users and cross functional teams

• Acted as a liaison between the business and IT processes to assist in application development.

• Collaborated with SMEs to understand existing processes and associated departments

• Formulated Data mapping for various SOR’s and worked with DBAs to create new fields while mapping

• Utilized SQL to validate database tables

• Leveraged on ALM and JIRA to track bugs and collaborated with developers and QAs to test the application

• Ensured all changes were updated in ALM for tracking purposes ACADEMIC CREDENTIALS

Post-Graduate Certificate (Business Management)

Humber College, Toronto, Canada

Bachelor of Science

University of Central Lancashire, Preston, UK

PROFESSIONAL SKILLS

Methodologies: Agile (Scrum, Kanban), SDLC, Waterfall Tools: JIRA, Confluence, MS Office (Word, Visio, Excel, and PowerPoint), SQL, Draw.io, Lucid chart, MySQL Server, Balsamiq

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