TRACY BATY

Customer Service

adpz5w@r.postjobfree.com

205-***-****

*** ***** *** **********, **,

35209

C ONTACT

GARDENDALE HIGH SCHOOL

Gardendale, AL

High School Diploma (May 1996)

E DUCATION

Conflict resolution

Relationship building

Self starter

Active listener

Excellent communicator

ADDITIONAL S K I L L S

Detail-oriented professional with 11+ years in a customer service position with a proven knowledge of customer retention, and contract compliance, including experience working from home 100% of the time from a dedicated work from home office with a high speed internet connection . Aiming to leverage my skills to successfully fill the Customer Service role at your company.

C A R E E R OBJECTIVE

CUSTOMER SERVICE AGENT

Sykes Enterprises Incorporated, Remote Work Jan 2021 - Aug 2021 MOMMY

Stay at Home Mom, Birmingham, AL / Jan 2015 - Jan 2021 SALES ASSOCIATE/CASHIER

Kmart, Decatur, AL / Oct 2013 - Jan 2015

TELLER

E X P E R I E N C E

Attended to multiple inbound calls a day assisting customers with account issues

•

• Accurately documented and resolved customer issues Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously

•

• Balanced family budget

• Planned and organized weekly schedules

• Handled issues such as conflict resolution and scheduling events Compute sales prices, total purchases and receive and process cash or credit payment.

•

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

•

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

•

• Exchange merchandise for customers and accept returns. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

•

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

•

Regions Bank, Birmingham, AL / Aug 2010 - Sep 2013 Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

•

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

•

Carry out special services for customers, such as ordering bank cards and checks.

•

Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

•

• Identify transaction mistakes when debits and credits do not balance.

• Resolve problems or discrepancies concerning customers' accounts. Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

•

Contact this candidate