CURRICULUM VITAE

OF

LUKWARENI MULALO

KEY STRENGTHS

. Ability to work under pressure, independently and in a

team

. Strong interpersonal skills

. Verbal and written communication skills

. Believe in excellence

. Aspiring to UBUNTU value system

. Excellent telephone etiquette

. Self-motivated and disciplined

. Innovative and energetic.

PERSONAL DETAILS

. Surname : Lukwareni

. Full Name : Mulalo

. Date of Birth : 1986/06/16

. ID Number : 860**********

. Date of Birth : 16 June1986

. Languages Spoken : Tshivenda and English.

. Mobile Number : 063-***-****/068-***-****

. Email : adpyrp@r.postjobfree.com

. Residential Address : 5813 Protea Glen

Lefuli Street

1818

EDUCATIONAL QUALIFICATIONS

School attended : Phaswana Secondary school

Highest Grade : Grade 12

Year : 2004

Subject passed: : Tshivenda

: English

: Agricultural science

: Afrikaans

: Geography

TERTIARY QUALIFICATIONS

. INSTITUTION :BOSTON CITY CAMPUS

. Qualification : TRAVEL AND TOURISM

. Subjects Passed : Introduction to Pc,

: Ms Word 2003,

: Ms Excel,

: Ms PowerPoint 2003,

: Ms Access

: Typing,

: Internet & Email

: Tourism Geography,

: Effective Communication,

: Business English,

: Principle of Business Management,

: Principle of Customer Service,

: Principle of Marketing,

: Selling Skills and Life skills,

: Overview South Africa and Europe,

: Fares and Ticketing Within Africa,

: Reservation and Front Office,

: Travel Industrial Operation 1 and 2, BSP

Overview and

Galileo Reservation.

EMPLOYEMENT HISTORY

MERCHANTS

. Position call centre agent

. Duration from January 2014 until now

. Duties Answering calls

Handling customers queries telephonically

Research information using available resources

Identify and escalate priority issues

Route calls to appropriate resources

Follow up customers call where necessary.

African Bank

. Position held: Sales Consultant

. Period: 6Months

Key responsibilities held

. Selling loan to Customer and Credit cards

. Assisting in queries they have with their account.

. Answering all calls.

. Updating customers information.

. Educating customers of fees, pay points and the efficient way on

paying acc.

. Educating of ITC record and all the disadvantages of not paying

their accounts.

Exact

. Position held: Sales Assistant

. Period: 3Months

. Reason of Leaving: Temp

Reference

Names :Mpho Zikhali

Contact : 073-***-****['

Relationship :Team Leader Merchants Vodacom

Names :Lucy Munzhelele

Contact details : 015*******

Relationship :Manager

Names :William Dichaba Ntwae

Contact Number :073-***-****

Relationship : Supervisor

Names :Tendani Lukhalimana

Contract :063*******

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