Sharon Jones

**** ***** **** *****

Philadelphia, PA 19122, USA

Home Phone: 267-***-****

Cell Phone: 267-***-****

adpyn7@r.postjobfree.com

OBJECTIVE

An Administrative/Customer Service position at a company where I can use my skills and abilities to make significant contributions toward the achievement of company goals.

EXPERIENCE

Alliance Inspection Management, Long Beach, California Field Service Manager, 07/2009 to Present

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Oversee and manage assigned territory. Conduct wholesale floor plan audits Ford Motor Credit Co. and Nissan Motor Acceptance Corp. Complete off-lease vehicle inspections using Audatex and Mitchell estimating systems at a location selected by customer. Complete vehicle inspections for ABG and OpenLane using the guidelines set forth by the automotive companies.

American Road Insurance Co., Dearborn, Michigan

Field Service Representative, 07/2006 to 06/2009

Oversee and manage assigned territory in the Philadelphia Metro area. Conduct wholesale and commercial specialty audits in compliance with Ford Motor Credit Co. policies and procedures. Understand and practice business unit financing plans, programs and procedures. Assist with dealership statuses and wholesale claims. Appear as a professional witness in court proceedings for Ford Motor Credit Co. Complete off-lease vehicle inspections at location selected by customer using the Mitchell estimating system.

Ford Motor Credit Co., King of Prussia, Pennsylvania Customer Service Representative, 06/2003 to 06/2006 Answered commercial customer inquires about their accounts. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Reduced delinquency by 2.9% through effective follow-up and account resolution techniques on accounts over 90 days. Assist in thr training and coaching of new CSRs.

Ford Motor Credit Co., King of Prussia, Pennsylvania Repossession Coordinator, 06/2001 to 06/2003

Established fair market value on lease-end, repossessed and voluntary surrender vehicles using inspections and photos. Minimized losses on repossessed units via timely sale of units within state guidelines. Arranged the sale of units via on-line website. Set-up commercial vehicles for repossession after all account resolutions techniques were exhausted. Answer customer questions regarding the repossession process. Set-up new repossession agents for Ford Motor Credit Co. Ford Motor Credit Co., King of Prussia, Pennsylvania Funding Specialist, 06/1998 to 06/2001

Processed all credit applications and requests for credit references. Verified and ensured documents meet the Truth-In-Lending requirements, credit and contact terms. Prepare dealership correspondence. Answer dealer questions related to status of funding, contact status and approval status. Performed clerical activities required for booking retail and lease contracts.

SKILLS

• Account management, conflict resolution, negotiation skills and multi- tasking team player.

EDUCATION

Vale National, Mechanicsburg, Pennsylvania

Certificate, Small Loss Estimatics, 09/2006

Community College of Philadelphia, Philadelphia, Pennsylvania Associate, Accounting

GPA: 2.5. Coursework includes: Accounting, Marketing and Communications.