Marilyn Jones

*** **** ***** ****

Jackson, TN **305

Phone: 731-***-****

E-Mail: adpy14@r.postjobfree.com

Professional Summary

Multi-talented Clinic Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Quality control

Patient education

Direct patient care

Medical billing

Managerial experience

Team meetings

Compliance oversight

Effective communication

Patient flow

HIPAA

Medical device knowledge

Patient relationship management

Patient service

Employee issue resolution

Clinical safety

Case management

Team leadership

Emergency situational awareness

Appointment scheduling

Regulatory compliance

Unit-based shared governance

Office production evaluation

Inventory management

Activity coordination

Staff scheduling

Records management

Clinical Quality Improvement

Medical practice management

Clinical instruction

Operations oversight

Training program implementation

Reimbursement tracking

Work History

July 2018 to Current

West Tennessee Healthcare Jackson, TN

Clinic Manager III

Clinic Managers responsible for overseeing the daily operations of outpatient or medical facilities. Provide administrative support and oversee the hiring and training of staff members.

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations

Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising employees

Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction July 2017 to June 2018

Faith Health Center Jackson, TN

Medical Office Manager

Maintain office services by

Discussed medical histories with patients in effort to provide most effective medical advice

Worked with medical director to resolve clinic problems, improve operations and provide exceptional customer service Managed quality assurance program including on site evaluations, internal audits and customer surveys

Communicated with patients, ensuring that medical information was kept private

October 2013 to July 2017

West Tennessee Healthcare Jackson, TN

Clinical Manager III

Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures

Created work schedules for 20 employees and oversaw functioning of billing department

Handled job duties for staff members which were unavailable or out of office

Reviewed financial resources and prepared reports showing resource allocations

Oversaw overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety protocols and risk management, quality index scores and facility maintenance Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance

Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage Regularly evaluated employee performance and provided feedback Recommended ways to reduce overhead and cut printing costs, effectively saving practice

Communicated with patients, asked appropriate questions and employed active listening to determine best care

Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential

Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills Implement new policies and educate staff on changes Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment

Managed 20 employees with various personalities and from different cultures for large physician practice

Developed and adjusted work schedules for staff

October 2008 to October 2013

Jackson Housing Authority Jackson, TN

Family Self-Sufficiency Coordinator

FSS Coordinator assist participants with devloping a plan that outlines specific activities needed to achieve their economic self-sufficiency goals. The FSS Coordinator works directly with Assest Management to accurately mainatin and monitor program files and records in compliance with procedures. Verifies eligibility information and computes family income to rent escrows.

July 2000 to October 2008

Jackson Housing Authority Jackson, TN

Resident Service Coordinator

Boosted occupancy 80% by leveraging market knowledge and successful promotional strategies

Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements Established strong, professional relationships with commuinity resource and residents by promoting team collaboration and delivering exemplary service

Organized and participated in resident meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed

Compiled maintenance and repair requests for submission to ma department and reached out to local contractors for bid proposals Administered operations to handle needs of more than 200 tenants across 100 property units

Developed and executed plan to achieve and mainta 80% or better rate of occupancy

Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs Coordinated with janitorial and engineering staff on maintenance and upkeep

Verified income, assets and expenses and completed file tracking sheet for each applicant

Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices Managed property documents for permanent records and regulatory requirements

Education

Central Michigan University Mount Pleasant, MI

Some College (No Degree) Health Administration

Lane College Jackson, TN

Bachelor of Arts Sociology

Graduated cum laude

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