Oluwakemi

Oyefeso

Customer Service Personnel

234**********

adpxl4@r.postjobfree.com

Block 10 Plot 13 Gbolahan

Bakare Street, Magodo GRA

Phase 1, Isheri, Lagos 100214

Nigeria

PROFILE

● My goal as your customer service representative is to assist you in resolving customer inquiries in a timely manner, communicating e ectively with them, answering their inquiries, improving their experience with your company, and building customer loyalty.

● My skills include the use of major CRMs, phone support, email marketing, social media marketing, LiveChat & messaging, team coordination, and community management

● I am empathetic and also have excellent communication skills.

● I am a good listener with a strong mind for conflict resolution. I am creative and can read physical and emotional cues.

● I am a quick thinker and an open-minded person.

● My background in computer science allows me to quickly and easily learn any other software your company uses.

● I am "Customer-focused"! So I am eager to collaborate with you to ensure that we provide our customers with excellent service that keeps them coming back!

SKILLS

Ticketing System Software

● Intercom

● Zendesk

● HubSpot

Customer Experience Services

● Customer Acquisition

● Call Support

● Product Onboarding

● eCommerce

● Social Media Management

● Chat Support

● Inbound Inquiry

● Email Support

● Customer Experience Research

● Customer Service Training

● Community Management

● Team Management

● Order Processing

● Customer Feedback Documentation

Industry Experience

● Finance

● Health & Fitness

● Education

● Fashion

● Retail & Consumer Goods

● Consumer Goods

Business Size Experience

● Startup Company

● Business with 1-9 Employees

Other skills

● WordPress

● HootSuite

● Mailchimp

● Google Suite

● Zoom

● Video Conferencing

● WooCommerce

● MailChimp Plugin

● Shopify

● B2C

● Trello

● Microsoft Teams

● OpenCart

● Canva

● Skype

EXPERIENCE

Sales & Business Administration Executive E-commerce Business July 2020 - December 2021

● Lead generation.

● CRM

● Social Media.

● Products sourcing, liaison with suppliers.

● Liaison with logistics partners.

● Product pricing and branding.

● Stocktaking and inventory control.

● CSM: resolving queries, disputes, and tickets.

● Email, marketing, and blogging.

● Website maintenance: updating product images, description, and quantity.

● Ensuring the proper store display of products to drive sales.

● Sta employment and training.

● Representing the company at trade shows etc.

Medical Virtual Assistant Ayinke Maternity Hospital June 2019 - July 2020

● Customer relationship management.

● E ective patient Communications.

● Maintaining patient/doctor relationship.

● Making Calls & Text messages

● Emails.

● Scheduling Meetings, antenatal and postnatal appointments

● Keeping & Updating records.

● Accounting and billings.

● Supporting Medical Personnel.

Accounts & Administrative O cer Upstream Oil & Gas Consulting Firm August 2018 - July 2020

● Virtual Administrative Assistant & Accounts support.

● Sage 50 Cloud Accounting Software.

● Transactions and bank account reconciliation.

● Maintain electronic and paper filing systems.

● Logistics support: coordinate travel plans, hotel, & car hire.

● Data entry into accounting software.

● Generate P&L statements and balance sheets on the sage 50 accounting software.

● Maintain e cient o ce operations.

● Prepare and submit PAYE & VAT returns.

● Prepare financial reports for accurate decision-making. Finance Administrative Manager Financial Services Firm April 2006 - July 2018

● Virtual Administrative Ass. & Accounts support.

● Microsoft Excel spreadsheet.

● Design project-specific spreadsheets and graphics of the company's gross and net profit.

● Bank and transactions reconciliation.

● Petty cash receipt tracking.

● Preparate monthly and quarterly ledger closure and financial statements.

● Prepare graphical presentations and reports for the chief executive to aid decision-making.

● Supervise sta members.

● Coordinate e cient accounts payable and receivable operations. School Administrator Elementary School

December 1999 - November 2006

● Administrative responsibilities

● Sta development & training.

● Advertising.

● Recordkeeping.

● Budgeting and annual financial reports.

● Managing school operations.

● Filled in for teachers to deliver lessons when absent.

● Complying with educational standards and directives as stated by the government monitoring board Continuous assessment of the e ectiveness of the curriculum and teaching methods.

● Liaison with parents concerning the welfare of their ward.

● Liaison with the Ministry of Education.

System Analyst Upstream Oil & Gas Consulting Firm December 1997 - November 1999

● Execute complex migrations, upgrades, installations, and configurations.

● Sta training on the use of computers and programs.

● Test, maintain and monitor computer programs and systems.

● Troubleshoot and resolve problems encountered by individual users.

● Maintain programs and hardware systems.

● Provide support to business stakeholders on critical business applications.

● Frequently communicate with end-users of oil spill equipment about incidents and problems. EDUCATION

Bachelor of Science, Computer Science Dec 1997 University of Ilorin Ilorin, Kwara, Nigeria Graduated with second-class honors.

CERTIFICATIONS

WRITING CUSTOMER SERVICE EMAILS LINKEDIN

DE-ESCALATING CONVERSATIONS FOR CUSTOMER SERVICE LINKEDIN LEARNING HUBSPOT CRM LINKEDIN

CUSTOMER SERVICE FOUNDATIONS LINKEDIN

CUSTOMER SERVICE: PROBLEM SOLVING AND TROUBLESHOOTING LINKEDIN INBOUND CERTIFIED HUBSPOT ACADEMY

INBOUND SALES CERTIFIED HUBSPOT ACADEMY

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