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Room Operator Call Centre

Location:
Johannesburg, Gauteng, South Africa
Posted:
January 17, 2022

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Resume:

Curriculum Vitae of Petunia Sithembile Danisa

PERSONAL DETAILS

Surname: Danisa

First Name: Petunia Sithembile

Contact Number: 072-***-****

Email Address: adpx6t@r.postjobfree.com

Own Transport: Yes drivers licence code 8

Suburb/Region: East Rand / Kwa Thema

Identity Number: 830**********

Nationality: South African

Languages Proficiency: English, Zulu

EMPLOYMENT HISTORY

Employer: CCD Couriers (Pty) LTD

Position: Accounts Managers

Period: 2014 – March 2021

Job Description: Started as Call Centre agent in 2012, was a call

Centre supervisor in 2013.

In 2014 I was promoted to Accounts Manager.

My current duties are as below:

Reports compilations, especially on Excel, PDF

And Word

Internet: Google map reading and

General mail etc.

HR activities completing leave forms.

Private Clients Reports running for appointments

Opening and closing of the departments

Resolving queries from accounts offices,

Answering Complaints, customer care

Attending meetings, audits, customer care

Workshops and give training to new staff,

Co-ordinating, updating and reconciling

All daily Urgents, presentations

Sorting out incorrectly collected KYC’s

Checking the Return reasons on the manifest

Table daily.

Employer: CCD Couriers

Position: call centre agent – accounts manager

Period: 2012 to march 2021

Employer: Magnum Shield/ IFundi

Position: Control Room Operator

Period: 2008-2010

Job Description: Booking Security Personnel

Handling Queries

Employer: Sharemont Holdings

Position Sales Team leader

Period June 2021 – July 2021

Employer O’Keefe and Swartz

Position Sales Consultant

Period August 2021 – to date

EDUCATION AND TRAINING

Institution: Broadcasting College

Course: Media Studies and Broadcasting

Year: 2001

Institution: I fundi/Magnum Shield

Basic PR and Telephone

Etiquette

2008

COMPUTER LITERACY

Microsoft word

Microsoft PowerPoint

Excel

REFERENCES

Name of Referee: Mr. Phineas Mduduzi Zulu

Executive Courier Manager

CCD Couriers

011-***-**** /082-***-****

adpx6t@r.postjobfree.com

Name of Referee: Pauline Futamo

HR Assistant Manager

CCD Courier

011-***-****

adpx6t@r.postjobfree.com

Name of Referee Thandi Tingwari

Bay.One Supervisor

BayOne for Africa

011-799- 5488

adpx6t@r.postjobfree.com



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