LAUREN ELLIS

*** ***** ** *******, ** ***** 317-***-**** adpwxv@r.postjobfree.com

OBJECTIVE

A recent 2021 graduate from Ivy tech with my certification degree in Human resources/Administration; I have over 17 years of experience in customer service; I am aiming to leverage my proven knowledge in customer communications, conflict resolution, teamwork, and confidential correspondence skills to be successful in a position in Office Administration work including Data Entry. Frequently praised as adaptable by my peers, I can be relied upon to help your company/organization achieve its goals.

SKILLS & ABILITIES

Well versed in Microsoft office suite (Word, Excel, PowerPoint, & Outlook)

Excellent written & verbal communication skills

Superb at Multi-tasking

Advanced & Qualified customer service experience

Great at organization & schedule management

Average typing speed is 75-80 WPM

EXPERIENCE

January 2016 – June 2016

Front office Administrative Assistant Passport Health USA Indianapolis Indiana (6-month temp position)

Answered phones, scheduled patient appointments & vaccinations, and supported patients/visitors. Carried out administrative duties such as filing, scanning documents, entering data, binding etc.;

May 2013-October 2018

June 2009-August 2015

January 2005-May 2012

Waitress, Hotcakes Emporium Indianapolis, Indiana

Provided great customer service, greeted customers, took drink & food orders, up-sell when appropriate, remembering constant changing menu, collect checks & take payments, Kept tables sections clean & tidy

Nanny for one child, Noah, from infant to Kindergarten, Michelle Ruben (Noah’s Mother)

·Created a safe & stimulating environment for Noah.

·Provided transportation.

·Planned & scheduled Noah’s daily activities and meals.

Waitress, Hooters Speedway Indianapolis, IN

Entertained guests, worked together as a team, bartended and hosted, represented many Hooter promotions inside/outside the restaurant, and help generate sales by Selling & up-selling menu items/Merchandise/promotions

EDUCATION

August 2019- October 2021

Graduated 2004

Human Resources & Business Admin certification, Indianapolis, IN IVY Tech Indianapolis

Lebanon Senior High School, Lebanon IN

Other:

Elks Lodge Member since 2008 and thru that I have volunteered and helped raise money for many different charities and fundraisers

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