Tawanna Stevenson

Phone: 704-***-****

E-mail: adpwjt@r.postjobfree.com

Qualifications and Skills

*13 Years Customer Service *1 Year Insurance Agent *5 Years Resident Care Specialist *Shipping and Receiving *Effective Communicator *Strong Hospitality *Assembly Line Production *Microsoft Suite *Interpersonal *Efficient *Detail Oriented *Multi-Tasker *Team Player *Negotiation

Work History

2019 to 2020, Liquid Gold Products, Customer Service Assistant, Charlotte, NC

●Process high demand orders from customer requests via company website, email and phone

●Oversee packaging and shipping of products

●Retrieve information from customers in order to ship products accordingly

●Complete filing and labeling according to companies and policies

2019 to 2019, NC Works Career Center, Customer Service Representative, Charlotte, NC

●Support clients by providing helpful information, answering questions regarding their application process for unemployment benefits through computer resource center

●Assist with copying, faxing, printing clients’ documents

●Help to ensure clients are satisfied with products, services, and features.

●Assist with answering all questions and concerns while setting reasonable guidelines

2016 to 2019, Caregiver, Charlotte, NC

●Advise and assist family members with nutritious meal plans

●Utilize commodities from surplus food programs

●Assist in training and disciplining children

●Assign and delegate housekeeping duties and schedules

●Maintain household financial records and payment schedules

2014 to 2015, Nationwide Insurance, Customer Service Agent, Charlotte, NC

●Review billing information on customer service billing system in preparation for customer conversation

●Monitor and communicate bills of sale, receipts, or other financial records and calculate what charges are due.

●Retrieve information from customers in order to forward billing to right addresses

●Follow up with customers after the billing process has begun in order to answer all questions.

2010 to 2013, Continuing Education, Charlotte, NC

●Complete various coursework assignments for various classes

●Create schedule for studying along with other personal responsibilities

●Monitor efficiency of coursework and retrieval of pertinent information

2007 to 2009, Brian Center Health and Rehabilitation, Resident Care Specialist, Charlotte, NC

●Assist residents with feeding, mouth care, grooming, shaving, and incontinence care.

●Assist nurses with care of residents.

●Assist with restorative care.

●Build a relaxing environment for resident and family members.

●Assisted residents with physical therapy and exercise

●Transport patients to doctor’s appointments and meals.

●Encourage participation in community activities

Education

2018, Customer Service Certification, Urban League, Charlotte, NC

2017, Microsoft Office Products Certification, Goodwill Opportunity Campus, Charlotte, NC

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