AGAMAECHI AMANDA NJEZE
Administration Customer Service Legal
5years Administrative Experience
5 years Customer Service
Customer Service/Contact Center Representative
CODICE - Washington, DC
March 2021 to December 2021
My Customer Service Representative (CSR) is a pivotal role within the Contact Center. I
receive, investigate and resolve customer’s inquiries originating from phone, fax, email, chat and other.
communications channels. As a CSR, I respond to customers using the customer’s preferred method of
communication and do so within a courteous and timely manner and efficiently utilizing of various software applications which is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. As a CSR, I enter applicable supporting information into systems and web forms on
an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. I also Provide Customer care assistance to households seeking for financial rental and utility assistance due to the impact of Covid 19 in the DC area under the STAY DC Program by providing program eligibility and offering step by step application assistance if they are by their computers. Data entry and creating tickets for escalated calls.
Independent Contractor/ Customer Service Virtual Agent
Liveops Agent Services, LLC
April 2020 to December 2021
Work for assigned Clients providing customer service in response to in bound calls.
Providing high level of customer service by quickly assessing customers need and creatively providing sound solutions.
Accurately documenting details of all calls and customer interactions while navigating through multiple systems, programs and screens simultaneously.
Submit a VOC for Customers for research and improvement on customers concern for a better online shopping experience.
Drives Sales for Client by providing accurate product information and making recommendations while assisting customers in processing returns and exchanges, placing an online order and processing a refund or reship for customers.
Afterschool Program Manager
Fairfax County, McNair Elementary School Herndon PTA
July 2019 to April 2020
Plan Afterschool Enrichment Program offerings at McNair Elementary for fall, winter and spring seasons during a school year Contact enrichment program vendors Work with school staff and vendors to prepare a schedule of afterschool clubs Work with school staff to secure rooms and facilities for the after school clubs Work with vendors to prepare ADM-24 forms for each of the afterschool enrichment program offerings Secure signatures from PTA officer(s) and Principal for ADM-24 Secure approvals for ADM-24 from FCPS Community Use Officers Set up registration forms for afterschool programs on McNair PTA website Prepare flyers for advertising afterschool programs Send emails advertising the afterschool programs Process offline payments (cash, check) Handle requests for sponsorship, seek Principal's confirmation of eligibility (free/reduced lunch eligible) Prepare Vendor guidelines for each afterschool clubs and get it signed before the sessions begin Handle queries, feedback from McNair parents, teachers, school staff on after school programs Keep parents and students personal information confidential and share only with PTA officers, vendors and school staff as necessary Handle withdrawal/refund requests and submit it on PTA Payment Request Form Process invoices from Vendors and submit it on PTA Payment Request Form Plan Summer, Winter, Spring break camps and special enrichment programs at McNair Elementary Same responsibilities as Afterschool
Enrichment Programs Community Use Management Set up PTA account on FCPS community use.
Reserve school facilities on FCPS community use portal for PTA events Work with school staff to get the reservations approved.
Center Consultant (Customer Service)
FedEx Worldgate - Herndon, VA
March 2019 to April 2020
Demonstrates consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts. Operates the cash register by ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals and doing bank deposits. Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional) Uses a consultative selling approach Responsible for customer retention/recovery activities Manages bid follow up and consult on complex orders Implements local marketing programs for identified customer Participates in sales blitzes Maintains and regularly update customer data base and other systems and reports as required Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures All other duties as needed or required.
Administrative / Legal Assistant
The Iweanoge Law Firm - Washington, DC
August 2017 to August 2018
Handles all incoming calls Set up and maintain company calendar Creates daily, weekly and bi-weekly itineraries Creates and maintains client database using Microsoft Office Processes orders for parts and equipment Updates and maintains the licenses and certificates Provide principal with all necessary secretarial and administrative support Responsible for all outgoing correspondence, including proposals, letters and general information using Microsoft Office Maintains client's Personal Injury/Medical Malpractice files.
Legal Adviser (Secretary)
International Institute for Training, Research & Economic Development, Abuja, Nigeria.
January 2010 to August 2017
Prepared legal documentation, service level agreements, and MOU's Organized Economic and Cultural
Exchange Forums that contributed to the development and growth of Nigerian Economy and Culture
Successfully organized the Nigerian & Trinidad & Tobago Economic and Cultural Forum in 2006 Legal representative for the organization Prepared training materials (soft and hard copies) including development of content Handled all secretarial & administrative functions at board meetings.
Provided legal support for the financing and insurance of existing projects Organized Business and Administrative seminars and training for Individuals, Governments, NGO's and Private Organizations
Served in the editorial team of the organization's monthly newsletter Designed, coordinated and facilitated trainings and development programs Wrote and reviewed proposals, carried out Research projects Formalized Partnerships and liaised with Government Organizations,
NGO'S, Facilitators and Private Organizations Marketed Programs and Services to prospective customers and Clients and expanded client-base by 50 percent.
Principal Legal Officer
Nigerian Meteorological Agency
April 2010 to August 2016
Business and Corporate Law
Prepared legal documentation, service level agreements, MOU's, contract agreements Represented organization in legal matters Business Development Prepared training materials (soft and hard copies) including development of content Performed corporate secretarial functions and administrative functions at board meetings Provided legal support for the financing and insurance of the existing projects.
TK Maxx, Gallions Reach Retail Park, Beckton - East London
November 2005 to December 2009
Gained product and sales knowledge through various manufacturer and in-house training programs.
Helped customers select merchandise by explaining the features and benefits of each product Entered the sale in a Point-of-Sale electronic system Initiated and conducted stock inventory research and zone recovery programs through merchandize maintenance that focused on real time recovery techniques that in turn streamlined and made inventory easier and quicker Conducted customer service improvement surveys and prepared reports on ways to effectively improve customer relations.
Bachelor of Law
Enugu State University of Science & Technology, Enugu,
Enugu State, Nigeria
Bachelor at Law
Nigerian Law School
Bwari Abuja, Nigeria
Master of Law in Human Rights
University of East London - London
Excellent written and verbal communication skills in English & Ibo Language Intermediate Knowledge of Microsoft office
Microsoft Word, Excel, Access and PowerPoint Excellent ability to establish and maintain effective work relations in a team environment Determined and effective under pressure.
Certifications / Licenses
Member Nigerian Bar Association & International Bar Association Federacio Internacional Du Abogadas (International Federation of Women Lawyers-FIDA) International Dispute Resolution Institute (IDRI)