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Tourism Ashok

Location:
Abu Dhabi, United Arab Emirates
Posted:
January 07, 2022

Contact this candidate

Resume:

Tel: +971-*********

WA/ Viber +91-984*******

Current Location: Abu Dhabi UAE

Email: adpukm@r.postjobfree.com

Bob Anand Rex

Conscientious and passionate Management post graduate with a proven track record in senior management positions in India and Maldives. Strong General Management skills along with Marketing, Sales, Tourism and L&D Experience. Excellent problem-solving, project management and negotiation skills on multicultural environment and swiftly identify the root of any problem and develops effective solutions. A well-presented, disciplined, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

Key Skills

Proficient communication skills

General Management, Sales, Training, revenue

management, Marketing and organizational skills

Procurement and Negotiation skills

Accounting and Finance

Understanding multi-cultural and multi-generational work force trends

High Impact Performance feed backs.

Maximizing leadership strengths

Advocate organizational changes necessary for developing and retaining top management.

Tourism Startups

Employment Summary

October 2018- August 2020

Vice President - Ragamaya Resorts Munnar, Kerala, India Reports to MD and CEO

Responsible of overseeing the operations of the resort, Sales and marketing portfolios, revenue and reputation management Responsible for renovation and projects including procurement negotiation

Cost Control

Responsible for guiding OTA and other promotional activities for the resort.

Planning and budgeting

Guiding learning and development initiatives, and

performance appraisal.

Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.

Leading the team in Sales and Marketing initiatives, October 2016 -2017

General Manager – Ragamaya Resort and Spa Munnar, India Oversee the operation function of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments. Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment.

Cost effectiveness and Procurement

Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short- and long-term strategic goals for the property.

Developing improvement actions, carry out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotel business reports on a daily basis and take decisions accordingly.

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Maximizing room yield and resort revenue through innovative sales practices and yield management programs.

Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

Final decision maker in hiring key staffs.

Coordinates with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis.

Manage and develop the Hotel Executive team to ensure career progression and development.

Accountable for responsibilities of department heads and take ownership of all guest complaints.

To Provide effective leadership to hotel team members. To Lead in all aspects of business planning.

Responding to audits to ensure continual improvement is achieved. Corporate client handling and new client acquisition along with the sales team whenever required.

Assisting in residential sales as and when required and development with strong sales prospects.

Responsible for safeguarding the quality of operations both (internal & external audits).

October 2014 – 2016

Resident Manager – Makunudu Island, North Male’ Atoll Republic of Maldives

General Management directly reporting to Managing Director Oversee Operations of all areas of the resort.

Closely monitor the hotel business reports on a daily basis and take decisions accordingly.

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Actively involvement in the Renovation, Pre-opening and repositioning of the resort

Hold regular briefings and meetings with all head of departments. Additionally Managed Reservation and revenue department for two months

Reputation Management and improvement

Handling all site inspections, FAM trips of tour operators, press and other stake holders.

During this period Team Makunudu received, Luxury Travel Guide Global awards Winner 2015, TUI Top Quality 2016, Certificate of Excellence Trip Advisor.

2009-2014 Trainer -Hospitality, Travel & Tourism and Soft Skills Frankfinn Institute of Airhostess Training India

A global Leader in hospitality training

Imparts training on Travel & Tourism, Customer service, front office and food and beverage

Personality and communication trainings

http://www.frankfinn.com/

Thoughts Academy www.thoughtsacademy.com

Transitional Training

Corporate Training

Soft Skill Training

Additional Skill Acquisition Programme (ASAP)

www.asapkerala.gov.in

Transitional Training

Soft Skills

Global Business

Foundation Skills

2007-2009 Dynamite Services/ Part time London, UK

Compliance and Training

- IT enabled Services, Call centre e

nvironment Voice Process, Training,

Compliance and Assessment

2005 -2007 Streamliners Pvt. Ltd Maldives

Hospitality Consultant and Trainer

Main responsibilities:

Planning and developing HR Policies

Training and HR consultancy for clients (resorts) for skills and business development

Preparing the final evaluation reports of various consultants and trainers to be presented to the directors.

Keeping track of various on site training projects Short term class room training and development sessions 1999 – 2005 Hotel Relax Inn

Male’, Republic of Maldives,

General Manager

Reports to Directors

Draw up plans and budget concepts (revenues, costs, etc.) Safeguard the realization, tracing and adjustment of deviations Developing improvement actions, carry out costs savings Planning, Procurement and Negotiations

Controlling of cost price

Delivering of data and proposals for the budgets and investments. Safeguard quality of operations (internal & external audits) Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks; Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers,

supervision of the execution;

Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.

Be accountable for responsibilities of department heads in their absence.

Achievements

Featured the hotel in Malaysian Airlines city stay program Hosted SAARC and Maldives Trade Exhibition delegates Established and Managed a Travel and Tours division Maintained an average of 80% occupancy

Lead marketing initiatives in tourism fairs such as JATA Tokyo, Destination Colombo, SAATE Delhi and Hotel Asia Maldives’.

1996 – 1999 Hotel Relax Inn Male’, Republic

of Maldives

Front Office Manager

Responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services.

Responsible for the management of front office personnel such as staff training and shift scheduling.

Authorizing discounts and credits

Internal Audit

1994 – 1996 Tour India Trivandrum,

India http://www.tourindiakerala.com/

Tours Executive

A challenging job with the pioneers who introduced back water tourism in Kerala, worked in different roles in developing and establishing the house boat startup concept in Kerala back waters.

Managed the first house boats ever made in Kerala, hosted many dignitaries and media personalities including the chairman for STERN Group of Magazines.

Explored backwaters to find accessible routes and scenic locations which is documented in detail.

Set up standards and procedures within the concept on accommodation, food and beverage. 1993- 1995

Ashok Radisson Beach Resort Kovalam, India

https://www.theleela.com/hotel-kovalam

Administrative Trainee

Administration Trainee as part of the Bachelors program of India Tourism Development Corporation, Undergone training in ITDC training cell at Bangalore, Hotel Ashok, later joined Kovalam Ashok, currently The Leela Kovalam. Undergone training in Front office cashiering, Reception, reservations, MIS.

Secured more than 60% marks in the Final evaluation and certificate for Vocational training from Ministry of Human resources Academic Qualifications

2014-2014

Masters in Tourism Studies

2007-2009

Diploma in Hospitality and Tourism

Management

London City College of IT and

Management

1993 -1995 National Council for

Vocational Training Hotel

Clerk/Receptionist

1993 – Bachelor of Arts, Kerala

University

2013- Train the trainer program by American

embassy in India

1989- Pre-University Kerala University

1987 - Secondary School Certificate, St. Josephs High School, Trivandrum. 2007 - IELTS from British Council

2012 – Global Business foundation skills by NASSCOM Education and Training Industry Related

2018- Course Certificate on Sustainable tourism – Promoting Environmental public health from Copenhagen University with a score of 98.3%

2016 –Certificate on social media in Tourism from ITB Berlin Academy

2018- Improving confidence in Sustainability performance Data SAP

2019 – Re-imagine customer experience with SAP C$/HANA from SAP academy

Overseas Assignments

Participated in tourism Fairs in WTM London, JATA Tokyo, Destination Colombo, SAATE Delhi ATM Dubai and Maldives

Other Exposures

Exposure as Manager Training for voices process and ITES in United Kingdom

Exposure Travel, Tourism and Finance industry

Languages

English, Hindi, Malayalam, Tamil, Dhivehi

Computer Exposure

MS office, Hotel Software’s, OPERA, FIDELIO, Accounting and Stock Room Software

Summary

Years of relevant work experience: 20 +

Nationality Indian

DOB 06.02.1971

References:

Dr. Abdulla Mausoom

Minister of Tourism. Republic of Maldives

Tel +960-*******

Mr. Jacob Thomas

CEO, Ragamaya Resorts Kerala, India

Tel: +91-984*******

Mr. Abdulla Shaugy

Chief Operating Officer

Makunudu Island Resort Maldives

Tel: +960-*******



Contact this candidate