Tel: +971-*********
WA/ Viber +91-984*******
Current Location: Abu Dhabi UAE
Email: adpukm@r.postjobfree.com
Bob Anand Rex
Conscientious and passionate Management post graduate with a proven track record in senior management positions in India and Maldives. Strong General Management skills along with Marketing, Sales, Tourism and L&D Experience. Excellent problem-solving, project management and negotiation skills on multicultural environment and swiftly identify the root of any problem and develops effective solutions. A well-presented, disciplined, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.
Key Skills
Proficient communication skills
General Management, Sales, Training, revenue
management, Marketing and organizational skills
Procurement and Negotiation skills
Accounting and Finance
Understanding multi-cultural and multi-generational work force trends
High Impact Performance feed backs.
Maximizing leadership strengths
Advocate organizational changes necessary for developing and retaining top management.
Tourism Startups
Employment Summary
October 2018- August 2020
Vice President - Ragamaya Resorts Munnar, Kerala, India Reports to MD and CEO
Responsible of overseeing the operations of the resort, Sales and marketing portfolios, revenue and reputation management Responsible for renovation and projects including procurement negotiation
Cost Control
Responsible for guiding OTA and other promotional activities for the resort.
Planning and budgeting
Guiding learning and development initiatives, and
performance appraisal.
Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
Leading the team in Sales and Marketing initiatives, October 2016 -2017
General Manager – Ragamaya Resort and Spa Munnar, India Oversee the operation function of the hotel, as per the Organizational chart.
Hold regular briefings and meetings with all head of departments. Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Cost effectiveness and Procurement
Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
Developing improvement actions, carry out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotel business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Final decision maker in hiring key staffs.
Coordinates with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career progression and development.
Accountable for responsibilities of department heads and take ownership of all guest complaints.
To Provide effective leadership to hotel team members. To Lead in all aspects of business planning.
Responding to audits to ensure continual improvement is achieved. Corporate client handling and new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
October 2014 – 2016
Resident Manager – Makunudu Island, North Male’ Atoll Republic of Maldives
General Management directly reporting to Managing Director Oversee Operations of all areas of the resort.
Closely monitor the hotel business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Actively involvement in the Renovation, Pre-opening and repositioning of the resort
Hold regular briefings and meetings with all head of departments. Additionally Managed Reservation and revenue department for two months
Reputation Management and improvement
Handling all site inspections, FAM trips of tour operators, press and other stake holders.
During this period Team Makunudu received, Luxury Travel Guide Global awards Winner 2015, TUI Top Quality 2016, Certificate of Excellence Trip Advisor.
2009-2014 Trainer -Hospitality, Travel & Tourism and Soft Skills Frankfinn Institute of Airhostess Training India
A global Leader in hospitality training
Imparts training on Travel & Tourism, Customer service, front office and food and beverage
Personality and communication trainings
http://www.frankfinn.com/
Thoughts Academy www.thoughtsacademy.com
Transitional Training
Corporate Training
Soft Skill Training
Additional Skill Acquisition Programme (ASAP)
www.asapkerala.gov.in
Transitional Training
Soft Skills
Global Business
Foundation Skills
2007-2009 Dynamite Services/ Part time London, UK
Compliance and Training
- IT enabled Services, Call centre e
nvironment Voice Process, Training,
Compliance and Assessment
2005 -2007 Streamliners Pvt. Ltd Maldives
Hospitality Consultant and Trainer
Main responsibilities:
Planning and developing HR Policies
Training and HR consultancy for clients (resorts) for skills and business development
Preparing the final evaluation reports of various consultants and trainers to be presented to the directors.
Keeping track of various on site training projects Short term class room training and development sessions 1999 – 2005 Hotel Relax Inn
Male’, Republic of Maldives,
General Manager
Reports to Directors
Draw up plans and budget concepts (revenues, costs, etc.) Safeguard the realization, tracing and adjustment of deviations Developing improvement actions, carry out costs savings Planning, Procurement and Negotiations
Controlling of cost price
Delivering of data and proposals for the budgets and investments. Safeguard quality of operations (internal & external audits) Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks; Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers,
supervision of the execution;
Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
Be accountable for responsibilities of department heads in their absence.
Achievements
Featured the hotel in Malaysian Airlines city stay program Hosted SAARC and Maldives Trade Exhibition delegates Established and Managed a Travel and Tours division Maintained an average of 80% occupancy
Lead marketing initiatives in tourism fairs such as JATA Tokyo, Destination Colombo, SAATE Delhi and Hotel Asia Maldives’.
1996 – 1999 Hotel Relax Inn Male’, Republic
of Maldives
Front Office Manager
Responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services.
Responsible for the management of front office personnel such as staff training and shift scheduling.
Authorizing discounts and credits
Internal Audit
1994 – 1996 Tour India Trivandrum,
India http://www.tourindiakerala.com/
Tours Executive
A challenging job with the pioneers who introduced back water tourism in Kerala, worked in different roles in developing and establishing the house boat startup concept in Kerala back waters.
Managed the first house boats ever made in Kerala, hosted many dignitaries and media personalities including the chairman for STERN Group of Magazines.
Explored backwaters to find accessible routes and scenic locations which is documented in detail.
Set up standards and procedures within the concept on accommodation, food and beverage. 1993- 1995
Ashok Radisson Beach Resort Kovalam, India
https://www.theleela.com/hotel-kovalam
Administrative Trainee
Administration Trainee as part of the Bachelors program of India Tourism Development Corporation, Undergone training in ITDC training cell at Bangalore, Hotel Ashok, later joined Kovalam Ashok, currently The Leela Kovalam. Undergone training in Front office cashiering, Reception, reservations, MIS.
Secured more than 60% marks in the Final evaluation and certificate for Vocational training from Ministry of Human resources Academic Qualifications
2014-2014
Masters in Tourism Studies
2007-2009
Diploma in Hospitality and Tourism
Management
London City College of IT and
Management
1993 -1995 National Council for
Vocational Training Hotel
Clerk/Receptionist
1993 – Bachelor of Arts, Kerala
University
2013- Train the trainer program by American
embassy in India
1989- Pre-University Kerala University
1987 - Secondary School Certificate, St. Josephs High School, Trivandrum. 2007 - IELTS from British Council
2012 – Global Business foundation skills by NASSCOM Education and Training Industry Related
2018- Course Certificate on Sustainable tourism – Promoting Environmental public health from Copenhagen University with a score of 98.3%
2016 –Certificate on social media in Tourism from ITB Berlin Academy
2018- Improving confidence in Sustainability performance Data SAP
2019 – Re-imagine customer experience with SAP C$/HANA from SAP academy
Overseas Assignments
Participated in tourism Fairs in WTM London, JATA Tokyo, Destination Colombo, SAATE Delhi ATM Dubai and Maldives
Other Exposures
Exposure as Manager Training for voices process and ITES in United Kingdom
Exposure Travel, Tourism and Finance industry
Languages
English, Hindi, Malayalam, Tamil, Dhivehi
Computer Exposure
MS office, Hotel Software’s, OPERA, FIDELIO, Accounting and Stock Room Software
Summary
Years of relevant work experience: 20 +
Nationality Indian
DOB 06.02.1971
References:
Dr. Abdulla Mausoom
Minister of Tourism. Republic of Maldives
Tel +960-*******
Mr. Jacob Thomas
CEO, Ragamaya Resorts Kerala, India
Tel: +91-984*******
Mr. Abdulla Shaugy
Chief Operating Officer
Makunudu Island Resort Maldives
Tel: +960-*******