Service Representative Bayamon
Resume:
GINA
RIVERA
adpujy@r.postjobfree.com
m
Lakeland, FL 33810
Diligent Customer Service Representative bringing
top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Industrious Warehouse Worker skilled in driving efficient receiving, inspection and storage operations to maintain accuracy. Handles diverse materials, boxes, crates and pallets to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet
production and quality goals.
PROFESSIONAL SUMMARY
Amazon - Warehouse Worker
Lakeland, FL • 09/2021 - Current
Krispy Kreme Donuts - Retail
Lakeland, FL • 07/2021 - Current
WORK HISTORY
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
•
Used hand-held devices and computers to record and monitor inventory levels and completed audits to
uncover and address inaccuracies.
•
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and
properly stocked.
•
Loaded, unloaded and moved material to and from
storage and production areas.
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• Wrapped pallets in shrink wrap prior to loading. Operated RF scanners to track merchandise and verify contents of containers.
•
Coordinated restocking of sales floor with current merchandise and accurate signage for current
promotions.
•
• Approached browsing customers to initiate conversations SKILLS
• Computer proficient
Medical terminology
knowledge
•
• Money handling abilities
Professional telephone
demeanor
•
• Good listening skills
• Creative problem solving
• Data entry
• Complaint resolution
• Multi-line phone talent
• Bilingual
• Brand Promotion
Excellent Written and
Verbal Communication
•
Strong Communication and
Interpersonal Skills
•
Building Customer
Relationships and Loyalty
•
• Payment Processing
• Customer Service
• Ability to Lift 40 pounds
Proficient in Microsoft
Office
•
• Shelving and Storage
• Stocking and Replenishing
• Reliable and Responsible
• Motivated Team Player
• Order Fulfillment
• Cash Register Operations
• Product Packaging
• Organizational Skills
• Heavy Lifting
• Friendly and Enthusiastic
• Quick Learner
• Shipping and Receiving
• Stock Disposal
Universidad Central De
Bayamon
Bayamon, PR • 2014
Bachelor of Science: Nursing
EDUCATION
Sharecare Inc - Customer Service Representative
02/2021 - 03/2021
to determine buying preferences.
Maintained customer satisfaction with quick and
professional handling of product returns.
•
Helped customers complete purchases, locate items and join reward programs.
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Increased sales by offering advice on purchases and promoting additional products.
•
Organized store merchandise racks and displays to
promote and maintain visually appealing environments.
•
Informed customers of current store promotions to
encourage additional sales purchases.
•
Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable
assistance.
•
Provided accurate information about promotions,
customer programs and products, helping drive high customer retention.
•
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
•
Balanced and organized cash register by handling cash, counting change and storing coupons.
•
Actively engaged customers to provide general
assistance and information on store merchandise.
•
Greeted customers, helped locate merchandise and
suggested suitable options.
•
Used POS system to process sales, returns, online orders and gift card activations.
•
Replenished sales floor merchandise and organized
shelves, racks and bins for optimal appearance.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Provided primary customer support to internal and
external customers.
•
Liaised with customers, management and sales team to better understand customer needs and recommend
appropriate solutions.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Obtained necessary signatures on information release Ttec (TeleTech) - HealthCare Solutions - Bilingual Customer Service Representative
Lakeland, FL • 11/2020 - 01/2021
Results Companies - Customer Service Representative Lakeland, FL • 09/2020 - 11/2020
forms to obtain medical and treatment records from other service providers.
Processed medical records requests from outside
providers according to facility, state and federal law.
•
Maintained patient confidence by keeping patient
records information confidential.
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• Posted billings to medical insurance providers.
Maintained accuracy, completeness and security for medical records and health information.
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Resolved concerns with products or services to help with retention and drive sales.
•
Achieved and maintained departmental performance
standards.
•
Communicated with management when customer issues
escalated and worked to find resolutions.
•
• Processed orders, credits and tracked returns.
Updated and maintained information in customer
accounts.
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Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
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• Provided ongoing guest service.
Communicated professionally with colleagues,
freelancers and clients.
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Met customer call guidelines for service levels, handle time and productivity.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Provided primary customer support to internal and
external customers.
•
Liaised with customers, management and sales team to better understand customer needs and recommend
appropriate solutions.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Used company troubleshooting resolution tree to
Maritza's Daycare - Teacher Assistant
Lakeland, FL • 02/2020 - 09/2020
DS Services Of America Inc. - Billingual Customer Service Representative
Lakeland, FL • 05/2019 - 02/2020
evaluate technical problems and find appropriate
solutions.
Provided one-on-one and group-based learning support to maintain student progress and development.
•
Kept records of student progress for teachers and
parents and made notes on details such as behavior, grades, comprehension and personal growth.
•
Worked with teachers to design lesson plans and
coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
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Assisted teachers with classroom management and
document coordination to maintain positive learning environment.
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Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
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Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
•
Used behavior modeling and specialized teaching
techniques to share and reinforce social skills.
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Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
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• Increased customer satisfaction by resolving issues Resolved billing and delivery problems, improved
operations and provided exceptional client support
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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
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• Received incoming calls
Connected callers with appropriate professional,
department or business
•
Responded to customer inquiries with patience and
positivity to establish excellent first impression
•
Adhered to company policies and scripts to consistently achieve call-time and quality standards
•
Improved sales abilities and product knowledge on
continuous basis to provide optimal service and achieve
•
Sykes Enterprises Inc. Health Care - Customer Service Representative
Lakeland, FL • 10/2018 - 05/2019
Gc Services - Customer Service Representative
Lakeland, FL • 06/2018 - 10/2018
Lakeland Regional Medical Center - Patient Care
Assistant
Lakeland, FL • 02/2018 - 05/2018
quotas
Promoted available products and services to customers during service, account management and order calls
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Educated customers on product and service details and information
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Answered customer questions regarding merchandise and pricing
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Conferred with customers about concerns with products or services to resolve problems and drive sales
•
Reduced downtime to support quality control, boost revenue and complete projects on time and under
budget
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Answer customer telephone calls regarding existing accounts
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Educated customers about billing, payment processing and support policies and procedures
•
Directed incoming calls to internal personnel and
departments, routing to best-qualified entity to respond to callers' needs
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Resolved problems by clarifying issues; researched and explored answers and alternative solutions?
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Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
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• Attend inbound and outbound calls
Effectively and efficiently assist customers, sales agents and colleagues with consumer with business credit
review, security deposit review.
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Monitored ongoing care and proactively corrected
problems
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Completed documentation of care, hospital actions and patient activities
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Like Family Home Care - Nursing Assistant
Dorado, PR • 01/2016 - 10/2017
Paraíso De Dorado - Nursing Home
Dorado, PR • 08/2010 - 08/2011
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
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Maximized preventative care utilization to reduce
hospital burden and help eliminate readmissions
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Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
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Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
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Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
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Attended to patient and family's immediate needs and concerns by acknowledging and providing required
attention
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Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior
measurements
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Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
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Responded to patient lights to handle needs and
enhance overall comfort
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Helped patients effectively manage routine bathing, grooming and other hygiene needs
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Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
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Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
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Communicated with patients, ensuring that medical
information was kept private
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• Bathe
• Vitals
• Medications
• Personal Hygiene
• Reposition Patient Every 2 hours
Mayors Office - Receptionist
Dorado, PR • 01/2007 - 05/2008
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
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• File
• Answer telephone calls and take messages
• Greet Clients
Composed, typed, distributed daily reports and routine correspondences.
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Spanish
Full Professional
English
Full Professional
LANGUAGES
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