Michael J. Harwig

Sacramento, Roseville, Folsom metropolitan area - California

816-***-****

adps9x@r.postjobfree.com

https://www.linkedin.com/in/michael-harwig-a786976/ Summary:

• IT professional, with 15 years of experience, managing projects for small, medium, and Fortune 500 and 100 organizations HPE, Xerox, JP Morgan Chase, Fidelity Security Life Insurance, Motion Industries, etc.

• Responsibilities include IT security, audits, standards and compliance such as ISO/IEC 38500, ISO 2000, NIST, SOX, HIPAA in the Health Care and Financial environments.

• Leads internal projects to meet scope, time, budget and quality expectations, through planning, controlling, coordination and managing project expectations.

• Manage internal and third-party resource activities to plan, build and implement solutions to address IT opportunities, problems and issues.

• Successfully managed VoIP infrastructure and IT infrastructure projects and application technologies including Proof of Concept and deployment. Agile, SDLC and Agile / Waterfall / Hybrid project management methodologies.

• Implementation and integration of cloud services - PaaS, SaaS and IaaS.

• Experience in Data Center builds, additions, and implementation of onsite, hybrid, and multi-site Data- Centers.

• Infrastructure, Architecture, Service Desk / Customer Care Center / Call Center, Data / Telecommunications, Network departments.

• Data center build-outs through-out the U.S..Managed, tracked, facilitated and assisted multiple

• Supported multi-billion-dollar enterprise, delivering secure, reliable and high availability technologies with End-to-End Networking life cycle.

• Upgrades to core financial, enterprise application, network systems, the migration of the Corporate the office, data center ensuring system performance, reliability and security meet standards.

• ITIL Service, Capacity & Performance, Incident and Problem management.

• Provided a Business Case and the successful implementation of the core Health Care ERP and financial applications, Disaster recovery and data storage Business Continuity. Education: Bachelor of Science Information Technology 3.65 04/1989 – 06/2009

Certification: ITIL Service Management - Foundation Technical Skills:

Directories: Active Directory,

MS: Office365, Exchange.

Datacenter & Server: Microsoft Operation Systems and applications. Data Center: Data Center project manager.

Networking: VoIP, WAN, MPLS, VPN, Barracuda, Cisco Routers / Switches, SolarWinds, VoIP

Compliance: ISO 2000, ITIL, SOX / NIST, HIPAA.

Software: Citrix, VMware, ERP, Microsoft Project.

Storage: EMC SAN, IBM Hitachi.

Education: Bachlor of Science / IT Management, ITIL Foundation Certification. Professional Experience:

Guaranteed Network Services, Inc., Granite Bay, CA Feb. 2020 – Feb. 2021 IT VoIP Project Manager / Engineer (On hold due to Covid) Budget: $10 million, Team size: 3, Methodologies: SDLC

• Implementation of new network infrastructure to convert to VoIP as well as new VoIP telephones, computers, and peripherals devices to support Life-Cycle upgrade for the implementation of VoIP infrastructure implementation and support for a fortune 50 customer with over 500 offices throughout the U.S. and Canada.

• Vendor management migrating windows7 to windows10 workstations at sites across the U.S., and Canada adhering to Agile and ITIL standardization.

• Infrastructure builds: Cisco Routers, switches ASA Firewalls, VoIP, computers and peripheral device.

• Project tracking, monitoring, and assisting with the implementation of new IT infrastructure and applications. Carrington College

IT Manager Project Manager / VoIP Engineer March 2019 -Feb. 2020 Project: Implement and support IT Infrastructure for 19 college campuses in the U.S. Budget: $6.5 million, Team size: 16, Industry: Private College – Citrus Heights, CA 02/2019-Current

• Multiple projects in support of medical degrees in classroom settings which replicate actual hospital and clinical setups and equipment.

• Coordinate with the construction phases of projects from concept, review, remediation, scope of work and budget tracking.

• Manage data center locations, throughout the Western and Central United States.

• Support VoIP platform implementation and end user support.

• Support for over 5,000 College students in medical, dental, veterinary, and criminal justice technologies.

• Managed the migration and new installations of over 3,500 workstations from Windows7 to Windows10.

• Designed, built and oversaw the technology to support a college course expansion which increase enrollments by 20%.

• Addressed operations to prepare for a 35% growth of new student enrollments.

• Organized and managed a multiple version upgrade to the network system.

• Maintain, manage and monitor entire VMware server environments spanning multiple applications and providing various services to include SQL, medical applications, and network infrastructure upgrades and enhancements.

• Implementation of a hosted VoIP system and telephony services which support the current environment while enhance the integration with the Call Center system. Guaranteed Network Services, Inc., Granite Bay, CA July 2015 – March 2019 IT VoIP Project Manager / Engineer

Budget: $10 million, Team size: 3, Methodologies: SDLC

• Implementation of new network infrastructure to convert to VoIP as well as new VoIP telephones, computers, and peripherals devices to support Life-Cycle upgrade for the implementation of VoIP infrastructure for newly acquired companies for a fortune 50 customer with over 500 offices throughout the U.S. and Canada.

• Vendor management migrating windows7 to windows10 workstations at sites across the U.S., and Canada adhering to Agile and ITIL standardization.

• Infrastructure builds: Cisco Routers, switches ASA Firewalls, VoIP, computers and peripheral device.

• Project tracking, monitoring, and assisting with the implementation of new IT infrastructure and applications. Xerox Inland Business Systems, Sacramento, CA July 2014 – July 2015 IT Manager – IT Project management

Budget: $5 million, Team size: 5, Methodologies: SDLC

• Managed multiple IT infrastructure projects, utilizing MS Project, such as new multi data centers in support of for multiple offices through-out California and Nevada.

• Responsible for day-to-day supervision and management for the IT department and IT Project Managers.

• Call Center support.

• Implementation of VoIP.

• Managed the core business and departments to support corporate initiatives.

• Led and supervised the technical staff - the Help Desk, IT infrastructure and architecture staff to support in- house and vendor applications.

• Responsible for compliance controls such as Agile project management, COBIT, ISO, ITIL, ISO/IEC 38500, Sarbanes Oxley, IT Security, SAAS, and business continuity standardization.

• Responsible for managing work performed by internal IT specialists and vendor management.

• Managed the upgrades of Xerox's core financial, core enterprise application, network systems, the relocation of the Corporate the office, data center and two satellite offices to meet Xerox corporate standards, as well as ensuring system performance, reliability, and security meet or exceed Xerox corporate standards.

• Responsible for ITIL implementation to improve Incident, Problem, Change management and disaster recovery and business continuity.

• Responsible for the conversion to VoIP telephone system for the corporate office and six remote offices.

• Managed the implementation and upgrade of data circuits to implement VoIP / AT&T IPFlex upgrades to the Xerox's WAN which increased productivity and dramatically improving Business Resumption and 99.99% over-all IT availability.

Note: Moved from Kansas to California to care for ailing parent from July 2013 until April 2014 Armed Forces Bank / Dickinson Financial Corp., Kansas City, MO Dec 2012 – Jul 2013 Infrastructure & Operations IT Manager (Data-Center) Budget: $20 million, Team size: 20, Methodologies: Agile, SDLC

• Led and managed Infrastructure, Server, and Storage, and construction project management.

• Responsible for managing banking IT compliance and controls adhering to Agile project management, COBIT, ISO, ITIL, ISO/IEC 38500, Sarbanes Oxley standardization.

• Led and managed twenty technical support staff and two live-live data centers in support of over 500 bank branches through-out the U.S.

• Managed the upgrade of a live-live data-center.

• VoIP migration.

• Handled disaster recovery and data storage Business Continuity and data storage.

• Managed the oversight of the IT Infrastructure and Operations, in accordance with SOX and NIST compliance utilizing ITIL ITSM standardization.

• Responsible for Capacity / Performance, Incident and Problem Management monthly reporting for monthly senior management meetings providing project status' to senior management. COF Training Services, Ottawa, KS Jun 2011 – Aug 2012 Director of Information Technology / IT Project management Budget: $500,000, Team size: 5, Methodologies: SDLC

• Utilized MS Project manager analyzing and making recommending to ensure implementations of IT architecture and infrastructure technologies were deployed on time, on budget, meeting the Charters Scope of Work.

• Responsible for compliance controls such as HIPAA, COBIT, ISO, ITIL, ISO/IEC 38500, Sarbanes Oxley.

• Provided a Business Case and the successful implementation of the core Health Care ERP and financial applications, Disaster recovery and a new remote data center for

• Business Continuity and data storage.

• Responsible for Telephone service audit to reduce costs and convert to VoIP services for the corporate office and remote sites.

• Responsible for proactive remediation of infrastructure outages (Incident and Problem management), degradation in services, and security systems.

• Managed the rebuild of Data Center components such as: network applications, server operating systems, firewalls, tape backup system, routers, switch configurations, VPN and security appliances to support 20 remote sites.

JPMC, Kansas City, KS Nov 2009 – Jan 2011

Infrastructure Architect Project Manager

Budget: $1,500,000, Team size: 5, Methodologies: SDLC

• Implemented Data Center Capacity and Performance Management utilizing Agile project management and ITIL standardization for JPMC Retirement Plan Services consisting of seven Data Centers throughout the U.S. And overseas.

• Responsible for the Proof of Concept for a Single Desktop in the Call Centers which successfully migrated 40,000 Customer Service Agents from PC’s to a Thin Client Single Desktop which was deployed across the U.S. & Europe, resulting in a dramatic decrease in Customer Down-Time, cost, and IT support, compliance controls such as COBIT, ISO, ITIL, ISO/IEC 38500, Sarbanes Oxley.

• Managed the implementation for the enterprise Call Center to convert to a Single Desktop environment consisting of 40,000 Call Center Agents. The successful outcome was reducing Call Center staffing and the associated IT support costs while improving Call Center Agent response times to address customer inquiries.

• Involved in Data Center Capacity and Performance management.

• Managed seven data centers to ensure maximum up-time of the enterprise IT applications and associated architecture.

• Coordinated with each technical SME, supporting the various technologies, determine the underlying supportive IT architecture, determination the collection of statistics to capture. Fidelity Security Life Insurance Co., Kansas City, MO Sep 2000 – Sep 2009 Information Technology Manager

Budget: $1,500,000, Team size: 10, Methodologies: SDLC

• Responsible for complete management and supervision of the Information Technology, Architecture, and Service Desk departments.

• Responsible for research, documentation, and delivery of technologies to support of secure, high availability technologies and End-to-End Networking life cycle to support the multiple business' multi-billion-dollar enterprise.

• Handled compliance controls such as Agile project management, COBIT, ISO, ITIL, ISO/IEC 38500, Sarbanes Oxley.

• Migrated from existing telephone services to VoIP telephone services which included auditing of existing services to reduce costs and enhance telephone services.

• Implemented ITIL methodologies: Service, Incident, Problem, Change, and Financial Management.

• Implemented Disaster recovery and data storage Business Continuity and data storage.

• VoIP migration.

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