Elissa Johnson Yerman

** **** ***

Meriden CT ***51

860-***-****

adpra1@r.postjobfree.com

Objective: A challenging career opportunity that involves customer interaction and teamwork which will utilize my

skills as well as advance them.

Employment: Department of Labor, Wethersfield, CT

Internet Claims Processing Specialist, Feb 2021 to Present

Process New Claims that are submitted by claimants online. Determine if claimants are eligible based on the information provided.

Re-open existing claims. Review and analyze the information turned in by the claimants to determining what type of unemployment benefits they qualify for.

Contact claimants when they request a response from the contact center to help with any issues they may be having when filing their continued claim each week.

Set up hearings with the Adjudication Department for claimants who leave their employment voluntarily.

Send information to the employer to see if they respond on time to appeal the claimants unemployment claim.

Process information provided by the claimants in Salesforce, IBM and Tic's computer systems.

Manage time properly according to what tasks need to be done throughout the day wile working remotely and meeting our quota each day set by the supervisors.

Sensible Auto Lending, Old Saybrook, CT

Loan Specialist, Processor/Funder, Dec 2015 to Apr 2020

Review Loan Application, credit history, income and employment

Receive and verify Loan requirements and terms such as borrower proof of income, employment and residence of the borrower in a timely manner

Respond to Borrower inquiries to ensure high quality of service

Review documents for signature

Check debt to income ratio as well as verify the value of collateral

Call employers to verify employment and record all updated information.

Take payments/set up payment plans when a current loan defaults to get customer back on track

Research customer issues and work towards a resolution when needed and update servicing system with relative notes and comments

Manage electronic and paper filing system to ensure all updated information has been recorded

Yale New Haven Health Systems, New Haven, CT

Supply Chain Analyst, Mar 2006 to Nov 2007(started in Jan 2005 as a temp)

m Master Files.

Work with clinical area’s Finance and Materials to ensure all necessary data is collected to maintain database.

Interface with Supply Chain Contract staff to ensure that contracts are in place for all commitments.

Conduct periodic audits, comparing invoiced pricing to contract pricing at each vertical.

Utilized external websites to provide price comparisons as needed (e.g. VHA, GHX, MD Buyline)

Ensure high level of customer service satisfaction to Materials Mngmt customers and support departments.

Wrote and analyzed reports with the Lawson Program and using Crystal Reports.

Respond to emergency situations on a twenty four hour basis.

Account Temps/Yale New Haven Health Systems, New Haven, CT

Supply Chain Analyst assignment at Yale from Jan 2005 to Mar 2006

United Dominion/Cape Harbor Apartments,WilmingtonCoordinate the implementation of new and renewed Health System contract loads.

Perform additions & changes to the Lawson Item Master files.

Monitor Supply Chain contract data base for expirations.

Provide Health System staff with spend analytics for future negotiations.

Ensure effective communications of additional changes to the item master file to be carried out throughout the health system.

Consulting and other expertise on bettering and improving standardization of the Ite, NC

Leasing Consultant, Jun 2004 to Dec 2004

Leased apartments to tenants, received rent payments and went over lease contract when tenants moved in

Business and Legal Reports, Old Saybrook, CT

Account Manager, Oct 2003 to Jan 2004

Answer customer service calls responding to customer inquiries, taking ACH payments over the phone or through the website, scheduling appointments, updating service system with relevant comments and updated information, schedule and confirm appointments for sales department,

Diamond Auto Sales, East Haven, CT

Asst Business Mngr/Accounting & Billing, Mar 2000 to Sept 2003

Review Loan applications & credit reports, Billed all paperwork for sales and auto loans, Review loan contracts with customer, Verify customer income and insurance coverage, assist Finance Manager with compliance and closing of auto loans and warranty

Financing, AP/AR, Billing, Payroll,Update Inventory of vehicles, conducted balance sheet and bank sheet reconciliations, balanced monthly bank statements, General ledger journals, and interoperate financial statements as well as cover for the service department as a service advisor when needed

WorldTek Travel Agency, New Haven, CT

Quality Control Agent, Feb 1998 to Mar 2000

Nine West/Easy Spirit Outlet, Westbrook, CT

Assistant Manager, Nov 1995 to Feb 1998

Education: -Argosy University Online, Chicago, IL

Business Administration, 2013

-PCDI School of Medical Billing

Independent Studies program, 2003

-Gateway Community College, New Haven, CT

Early Childhood Education, 1999

-The Morgan School, Clinton, CT

Graduated 1997

Skills: Proficient in Office 365, IBM Knowledge, Lawson, Crystal Reports, Multiple programs for record/update keeping, Type 65 WPM, Excellent time management skills, experienced and work well with little to no supervision, Excellent problem solving & analytical skills, Flexibility, Excellent Communication and customer service skills as well as a team player, Sales force Knowledge

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