C U S T O M E R S E R V I C E / CALL CENTER / PROCESSING
E M I R A T E S NBD BANK
To succeed in an environment of
growth and excellence with an
opportunity to make a significant
impact on the market, utilizing out-
of-the-box creative marketing
concepts and challenging work I am
seeking a company where I can use
my experience and education to
help the company meet and
surpass its goals.
& presentation skills.
Highly motivated and capable of
working effectively in a large
Ability to work under pressure
and meet deadlines effectively.
Flexibility in multi-tasking
Ability to build and maintain
effective working relationship
COURSES & CERTIFICATES
EMIRATES NBD ANTI-MONEY
LAUNDERING (AML) UAE
Fraud Awareness 2.0
Group Compliance - Sanctions Policy
Safety at Work
Emirates NBD - HR Code of Conduct
HR Fin Policy Guidelines Awareness
Information Security Awareness
Moneywise - Module One
Social Media Awareness at Work
AML - General Awareness Foreign
Compliance Act (FATCA) Awareness
Emirates NBD - ABC Policy Awareness
Emirates NBD 2005 – Till December 2019
Customer Service Executive / Call Center/ Processing Team Member / Compliance Related work.
- Ac Opening / closing a brokerage account for client’s (individual, Corporate) and ensuring all required documents are available.
- Reviewing All Ac opening Documents for individual / Corporate and make sure that all information has been updated accurately in systems such
- Providing quality responses to customer contacts in person, telephone
- Manage large amounts of inbound and outbound calls in a timely manner and make sure that the customer’s request is completed and the customer is satisfied with our valuable service.
- Attending walking customers and making sure that customer’s need complete satisfaction.
- Communicating with internal and external Department via telephone / Via email.
- Following up with customers for pending cases to complete the process.
- Operation Related work assigned by the management
- Suggesting solutions to customers in a positive manner.
-Handle customers' complaints and find suitable solutions and follow up with designated departments.
- Processing high volume of transactions accurately within stipulated service Standards and targets.
- Assisting clients in issuing investor numbers in ADX and DFM markets.
- Processing clients requests for changing any details.
- Transferring securities between CDS and broker.
- Processing customer orders to register in online trading.
- Adding POA to the brokerage accounts.
- Performs any other similar or related duties as & when assigned by the Management.
Trainings Attended in Emirates NBD Bank.
- CAP (Certified Associated Program)
- Improve Your Skills "How to Win and Keep Customers" English for Banking.
- Customer Service Skills
- Stress management
- Communication skills
- Effective Telephone Communication
- Art of Influence and Persuasion Course Certificate. SCHOOL BACKGROUND
Jamal Mohamed University
̅̅̅̅̅̅̅̅ (Bachelor of Science) in Computer Science - January 1996
Institute of Computer & Engineering Technology
Diploma- Refrigerator and Air Conditioner
English - Hindi - Malayalam – Tamil.
UAE Motor Cycle – Since 2004
UAE– Light Vehicle License - Since 2006.