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Customer Representative Service

Location:
Dubai, United Arab Emirates
Posted:
December 26, 2021

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Resume:

MUHAMED

NIHAMATHULLAH

C U S T O M E R S E R V I C E / CALL CENTER / PROCESSING

E M I R A T E S NBD BANK

OBJECTIVE

To succeed in an environment of

growth and excellence with an

opportunity to make a significant

impact on the market, utilizing out-

of-the-box creative marketing

concepts and challenging work I am

seeking a company where I can use

my experience and education to

help the company meet and

surpass its goals.

SKILLS

Superior interpersonal

& presentation skills.

Highly motivated and capable of

working effectively in a large

team.

Ability to work under pressure

and meet deadlines effectively.

Team player

Flexibility in multi-tasking

Ability to build and maintain

effective working relationship

with clients.

CONTACT

Nationality: Indian

Mobile: 971*********

Email: adpqsh@r.postjobfree.com

Address: Dubai

COURSES & CERTIFICATES

EMIRATES NBD ANTI-MONEY

LAUNDERING (AML) UAE

Fraud Awareness 2.0

Group Compliance - Sanctions Policy

Awareness

Safety at Work

Emirates NBD - HR Code of Conduct

HR Fin Policy Guidelines Awareness

Information Security Awareness

Challenge

Moneywise - Module One

Social Media Awareness at Work

AML - General Awareness Foreign

Account Tax

Compliance Act (FATCA) Awareness

Building

Emirates NBD - ABC Policy Awareness

EMPLOYMENT HISTORY

Emirates NBD 2005 – Till December 2019

Customer Service Executive / Call Center/ Processing Team Member / Compliance Related work.

- Ac Opening / closing a brokerage account for client’s (individual, Corporate) and ensuring all required documents are available.

- Reviewing All Ac opening Documents for individual / Corporate and make sure that all information has been updated accurately in systems such

(KYC- CDD/FATCA)

- Providing quality responses to customer contacts in person, telephone

& email.

- Manage large amounts of inbound and outbound calls in a timely manner and make sure that the customer’s request is completed and the customer is satisfied with our valuable service.

- Attending walking customers and making sure that customer’s need complete satisfaction.

- Communicating with internal and external Department via telephone / Via email.

- Following up with customers for pending cases to complete the process.

- Operation Related work assigned by the management

- Suggesting solutions to customers in a positive manner.

-Handle customers' complaints and find suitable solutions and follow up with designated departments.

- Processing high volume of transactions accurately within stipulated service Standards and targets.

- Assisting clients in issuing investor numbers in ADX and DFM markets.

- Processing clients requests for changing any details.

- Transferring securities between CDS and broker.

- Processing customer orders to register in online trading.

- Adding POA to the brokerage accounts.

- Performs any other similar or related duties as & when assigned by the Management.

Trainings Attended in Emirates NBD Bank.

- CAP (Certified Associated Program)

- Improve Your Skills "How to Win and Keep Customers" English for Banking.

- Customer Service Skills

- Stress management

- Communication skills

- Effective Telephone Communication

- Art of Influence and Persuasion Course Certificate. SCHOOL BACKGROUND

Jamal Mohamed University

̅̅̅̅̅̅̅̅ (Bachelor of Science) in Computer Science - January 1996

Institute of Computer & Engineering Technology

Diploma- Refrigerator and Air Conditioner

LANGUAGES

English - Hindi - Malayalam – Tamil.

DRIVING LICENCE

UAE Motor Cycle – Since 2004

UAE– Light Vehicle License - Since 2006.



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