Rhonda Mesker

Customer service, Administrative Assistant

Lakebay, WA 98349

adpqpz@r.postjobfree.com

253-***-****

Dynamic customer service professional experienced in Administrative Assistance, Call-Center, Retail, phlebotomy trained

and Office settings

Excel's in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Ability to handle processing of customer payment in person as well as over the Telephone. Knowledge of Microsoft office programs. Ability to work with both customers and vendors to process purchase orders and solve concerns. As well as manage invoicing Build and maintain enduring customer relationships to boost sales and generate return business. Authorized to work in the US for any employer

Work Experience

Lead Generator

Brennan Heating & Air Conditioning - Seattle, WA

November 2019 to Present

Generate Sales Leads and provide Customer Service. Schedule Customer in home appointments Merchandiser

Scotts Miracle Grow - Gig Harbor, WA

April 2019 to August 2019

* Managed customer Complaints* Merchandised Product In Retail stores* Set planograms Ops Manager

Petco - Gig Harbor, WA

September 2018 to April 2019

Open and Closed Store, Managed Freight Handled Deposits and Freight Associates Special Service Supervisor

Home Depot - Gig Harbor, WA

May 2012 to August 2018

* Handled Returns and Purchases* Managed Online Orders* Handled Customer Complaints* Managed Delivery's* Proficient ESVS system* Processed Payments in person and over the phone* Supervised 22 Associates* Managed Incoming and Outgoing multiple line Calls Education

certificate in phlebotomy

Bates Technical College - Tacoma, WA

High school diploma or GED

Skills

• Planogram, Front Desk, Phones,customer Service, Administration

• Planogram

• Planting

• Gardening

• Pruning

• Outside Sales

• Freight Experience

• Merchandising

Certifications and Licenses

phlebotomy

Present

Assessments

Sales: Influence & Negotiation — Highly Proficient October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Receptionist — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Outside Sales — Proficient

October 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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