B

MNARE

MURUGWA

BERNARD

+255-***-***-***

murrybenny37@gmail.

com

**** ******

SUMMARY

Dedicated and responsible Sales Manager with 9 years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process.

Driven Sales Manager leads and motivates front-line employees to capture sales opportunities and enhance bottom line. History of building new territories while tenaciously developing revenue channels and acquiring customers. Proven program management, strategic planning and operational problem-solving expertise. Results-driven Sales Manager bringing 9+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

SKILLS

NATIONAL INSTITUTE OF

TRANSPORTATION Course

COMPUTER SKILLS

DRIVING LICENSE- CLASS (D, E) holder

since 2008

RECRUITING AND HIRING

(Distributors, Dealers,Aggregator

STRATEGIC PLANNING

MARKETING EXPERTISE

SALES LEADERSHIP

MARKET AND COMPETITIVE ANALYSIS

SALES TERRITORY GROWTH

PROFIT AND REVENUE GENERATING

STRATEGIES

BRAND BUILDING STRATEGIES

SALES TRACKING

PROMOTIONAL SALES EVENT

RAPPORT AND RELATIONSHIP

BUILDING

EXPERIENCE

Territory Sales Manager-Songea

Vodacom Tanzania Plc May 2020 to Apr 2021

Developed relationships with prospects to expand sales territory. Managed customer accounts to attain sales goals and distribution targets. Liaised with sales manager to develop market analysis, strategy and promotional pricing.

Developed solid connections with customers to promote products. Consulted with customers to gain feedback and address product or service concerns. Expanded business, developed revenue and managed market gains. Analyzed statistics to identify sales potential and inventory requirements. Leveraged direct and organic strategies to penetrate new business and grow accounts. Initiated sales process by preparing contracts and drafting proposals. Developed targeted promotions to drive consumer awareness and business. Implemented sales techniques to grow territory.

Analyzed data to develop sales methods and increase sales 100%. Analyzed potential to develop sales opportunities and call plan. Boosted division performance by maximizing territory customer base and profit percentages

Developed and implemented new sales strategies to update product lines. Educated customers on product features and use to provide optimal service. Formalized sales process to enhance operations and promote acquisition of new customers.

Trained staff members on effective sales techniques, boosting individual and group goal attainment.

Expedited resolutions to correct customer problems and complaints. Developed and managed regional sales program and market operations. Penetrated new markets by investigating competitor products, services and trends. Identified and capitalized on market opportunities, consistently maintaining greater than 56% growth.

Territory Sales Manager-Rungwe

Mbeya-Tukuyu,Busokelo And Kyela

Vodacom Tanzania Plc/ Jan 2014 to Apr 2020

Carry out the promotions eg Road shows.

Build up the visibility.

Conducting retail staff Training.

Supply timely daily regional performance report both weekly and monthly reports Retain and services existing distribution channels within designated area. Supervision and ensuring the set area targets are achieved. Retail,Mpesa Agents and wholesalers Stock managing in terms of availability and sales performance.

Recruitment of the new distribution channel at the designated area. Ensure that distribution channel have got the correct merchandise within their stores-as per the set guidelines of the company.

Ensure that constantly updating the distribution channel on new product and services. Drives high market intelligence collection of competitor activities to improve marketing and sales activities Experience gained: - Interpersonal skill - Team working - Problem solving.

Manager Vodashop- Mbeya

Vodacom Tanzania Plc Jan 2011 to Dec 2013

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Taught junior employees how to meet operational and sales goals with proactive strategies.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Achieved sales goals and business objectives by motivating staff and promoting, Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues. Motivated employees to share ideas and feedback.

Trained over 9 employees on business principles, best practices, protocol and system usage.

Key Account Manager

Iringa Jan 2010 to Jan 2011

Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.

Facilitated penetration of key accounts via strategic planning. Achieved client loyalty through quality, productivity, service and proactive management.

Increased product sales through targeted marketing campaigns. Liaised between clients and management to provide client feedback and resolve inquiries.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Listened to customer needs to identify and recommend best products and services. Drove sales of company products and services by meeting with customers using strategic and organized approach.

Produced sales documents, finalized deals and filed records. Increased profitability and revenue by generating Tsh 1.2B in sales. Manager Vodashop- Iringa

Vodacom Tanzania Plc Jan 2008 to Dec 2010

Compiling bank reports and stock movements.

Making sales & baking, Stock Control, Manage sales of the shop. Prepare of daily, weekly and Monthly sales figure and stock level reports. Perform material/ stock transfer to upcountry shops Prepare of Customers and dealers invoices e.g.

Sales Order.

Conducting Daily Sales.

Supervise Store and Cash Collection on daily basis. Supervision of year –end & monthly stock taking.

Preparation of monthly receipt summary and submit it to. Accounts payable department.

Connecting New Contract Subscriber e.g.: Corporate Customer,Receiving Payment from Corporate Customers and issuing receipts.

Conducting Freelancer Reports and prepare monthly payments. Control Vodafasta stock and sales for each freelancer about 20 in number. Prepare weekly and monthly Freelancer vodafasta sales report. Regional performance in sales.

Sales Executive- Dar-es-salaam

VODACOM TANZANIA LIMITED Jan 2001 to Dec 2007

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.

Participated in networking events to meet and discuss service offerings with potential clients.

Delivered performance updates, quarterly business reviews and planning meetings. Contacted current and potential clients to promote products and services. Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.

Mentored sales representatives on sales strategies and best practices. Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Sales Executive-Dar-es-salaam

DAR-ES-SALAAM, TANZANIA

OPENED NEW VODASHOP FOR SABASABA EVENT- VODACOM TANZANIA/ Jul 2005 to Jul 2005

Manage sales of the shop.

Stock control and banking summary.

Comparing daily reports.

Exceptional customer support.

Orders follow up and supervise inspection of delivered stocks. Conducting Sales and connecting new subscriber e.g. Corporate Customer.

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.

SUPERVISOR SALES & STOCK CONTROLLER

MBEYA CEMENT LIMITED Jan 2000 to Dec 2000

Plan and co-ordinate stock take.

To compare all invoices and payments paid daily.

To make sure daily sales report and stock record kept safely. Advise the management about the stock levels to be kept according. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Processed all cash, credit and check transactions with POS system and cash register. Checked sales floor to verify availability of properly merchandised inventory for sale. Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Promoted key products and features to customers to generate interest and drive revenue growth.

Sergeant Patrol Supervisor

DAR-ES-SALAAM, TANZANIA

KNIGHT SUPPORT (T) LIMITED/ Sep 1999 to Dec 1999

Patrolled Several areas and worked with citizens to reduce crime in area. Investigated offenses and arrested offenders of Criminal law. Trained officers in smartness skills to improve outcomes of calls and routine patrols. Performed administrative tasks related to police work, including. Supervised security guards at special events,

Patrolled designated areas in patrol cars, on bicycles and on foot. Trained and mentored staff on correct procedures to maximize efficiency and protect their duties

Provided management and support to team of 150 Guards, reducing process gaps and promoting productivity.

Supervised crowds at busy events, to prevent injuries. Oversaw shift with 150+ personnel.

Security Guard

DAR-ES-SALAAM, TANZANIA

KNIGHT SUPPORT (T) LIMITED/ Mar 1999 to Aug 1999

Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Warned persons of rule infractions or violations and evicted violators from premises. Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.

Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

Triaged problems quickly and provided precise and clear information while working under minimum supervision.

Collaborated with local law enforcement agencies to support criminal investigations. Guarded restricted areas to prevent unauthorized entry. Patrolled and secured industrial and commercial premises to prevent intrusion. Wrote detailed reports regarding daily security activities and notable incidents. Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises. Responded to alarms and disturbances to maintain safety. Searched individuals and baggage for devices, weapons and other prohibited items. Monitored security cameras and fire, building and alarm systems. SALES OFFICER

BAHAMA INVESTMENT Feb 1998 to Jul 1998

Sales and Cash collection.

Stores Controller.

Prepare Daily reports and Banking reports.

Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.

Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.

Increased business revenue through proactive management of relationships and sales strategies.

Implemented strategies to drive changes and improvements and enhance performance.

Cashier

TIGRA INDUSTRIES LIMITEDDec 1996 to Nov 1997

Ensuring inspected stocks are recorded in good order. Sales of Cooking Oil Product.

Supervise, issuing of stocks.

Prepare weekly and monthly stock report.

Prepare daily weekly and monthly sales report.

Conduct daily reconciliation of stock and sales to ensure records o are realistic. Operated cash register, collected payments and provided accurate change. Worked closely with front-end staff to assist customers. Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Received payments for products and issued receipts. SUPERVISOR

TWIGA CEMENT DAR Nov 1995 to Sep 1996

To plan, record and monitor daily sales.

To train subordinates on the job and ensure that they know products. Realigned workflows with changing business demands by evaluating processes and employee strengths.

Delegated work to staff, setting priorities and goals. Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Established ambitious goals for employees to promote achievement and surpass business targets.

Head of Freelancer

Sep 2006

Trained new team members in cash register operation, stock procedures and customer service.

Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.

Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.

Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.

Developed training and mentoring procedures to keep team member performance strong and optimized for more sales.

EDUCATION AND TRAINING

CERTIFICATE: THE SALES FOOT SOLDIER" ADVANCED SALES TRAINING EG ASSOCIATES LTD Aug 2020

NAIROBI- KENYA

CERTIFICATE : THE EFFECTIVE MANAGER

CENTRE oF EXCELLENCE( BMTL) Jul 2008

DAR-ES-SALAAM

CERTIFICATE : INVENTORY MANAGEMENT - GRADE B

VIRTUAL LEARNING- VODACOM Feb 2007

Dar-es-salaam

CERTIFICATE : BECOMING A MANAGER - GRADE A

VIRTUAL LEARNING- VODACOM Feb 2007

DAR-ES-SALAAM, TANZANIA

CERTIFICATE: THE MARKETING AND SALES PLAN - GRADE A VIRTUAL LEARNING- VODACOM Jan 2007

DAR-ES-SALAAM, TANZANIA

CERTIFICATE: EFFECTIVE SELLING SKILLS

TARGET MARKETING LTDMay 2004

DAR-ES-SALAAM

CERTIFICATE : EFFECTIVE CUSTOMER CARE SKILLS

TARGET MARKETING LTD Feb 2004

DAR-ES-SALAAM

CERTIFICATE: Computer

UNIVERSITY oF DAR-ES-SALAAM Feb 1999

DAR-ES-SALAAM

ADVANCED CERTIFICATE oF SECONDARY: SCIENCE

MKWAWA HIGH SCHOOL May 1995

IRINGA

CERTIFICATE oF SECONDARY EDUCATION: SCIENCE

KIBASILA SECONDARY SCHOOL Nov 1992

DAR-ES-SALAAM

PERSONAL INFORMATION

PERSONAL INTEREST

Social and voluntary work.

Watching TV, and read the Newspapers.

Traveling both locally and internationally.

Keeping abreast with global events

Sports and games both outdoor and indoor OBJECTIVES: Currently, I am looking for a challenging position which will make best use of existing skills and experience whereas enabling further personal and professional development REFERENCES

REFEREES:

1: EZEKIEL NUNGWI

EXECUTIVE HEAD OF REGION – NYASA

VODACOM TANZANIA PLC

CELL +255*********

2: ROBERT MALANDA

PROCUREMENT OFFICER

MBINGA DISTRICT COUNCIL

TEL NO +255*********

ACTIVITIES AND HONORS

SOCIAL AND VOLUNTARY WORK

WATCHING TV AND READ NEWS PAPERS

TRAVELLING BOTH LOCALLY AND INTERNATIONAL

KEEPING ABREAST WITH GLOBAL EVENTS

SPORTS AND GAMES BOTH OUTDOOR AND INDOOR

OBJECTIVES:

CURRENTLY I AM LOOKING FOR CHALLENGING POSITION WHICH WILL MAKE BEST USE OF EXISTING SKILLS AND EXPERIENCE WHEREAS ENABLING FURTHER PERSONAL AND PROFFESSIONAL DEVELOPMENT.

CERTIFICATIONS

DEFENSIVE DRIVER Training - 2015

CERTIFICATE OF RECOGNITION, COMPANY- VODACOM TANZANIA PLC - 2020 DRIVER WITH CLASS D,E License - SINCE 2008 TO DATE CERTIFICATE OF SERVICE, COMPANY - VODACOM TANZANIA PLC - 2021 LEARNING FROM OTHERS NEW IDEAS

This can be like getting new knowledge from other staffs when we receive in house training and hence the company make rotation just to be trained and to learn from others

Contact this candidate