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Accounting Specialist Customer Service

Location:
Calhoun, GA
Posted:
December 22, 2021

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Resume:

Kimberly Hayes

Meticulous accounting professional bringing 26+ years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks, NetSuite, Sage and Peachtree proficiency. Expertise in financial data entry and record-keeping. EMAIL

adppx3@r.postjobfree.com

PHONE

706-***-****

Skills

Account Management

Accounting

Customer Support Services

Administrative Assistant

Accounts Payable

Accounts Receivable

General Ledger

Deposit Accounts

Accounts Receivable

Microsoft Office

Microsoft Excel

QuickBooks (Accounting

Software)

Sage 300 Construction And Real

Estate

Accounts Payable

Generally Accepted Accounting

Principles

Bachelor Of Science in Business

Customer Service

Customer Support

Customer Relationship

Management

Education

B.B.A.

Online

University of Phoenix

Work Experience

Jul 2015 - Nov 2021

Chatsworth, GA

Accounting Specialist/Business Unit Manager

Von Gahlen

Assessed credit risk and established credit limits. Analyzed customers financial statements.

Provided financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes.

Conducted collection calls and customer visits to collect Accounts Receivables.

Negotiated customer disputes to resolution and documented root cause.

Provided customer service and developed relationships with internal/external customers and suppliers.

Maintained accurate credit files and collection files. Maintained electronic collection notes for each customer account. Communicated all credit department policies and procedures to company personnel.

Participated in major departmental projects, quality improvements, processes, and initiatives.

Actively participated and communicated in the team-based work groups that made up the Credit Department.

Maintained and prepared vouchers for all processes and record all invoices.

Maintained and updated all journal entries and performed month end closing.

Monitored all invoices and accounting issues and resolved any discrepancies.

Analyzed processes, recommended improvements and manage all internal controls on documents.

Performed vendor payment reconciliations on a weekly and monthly basis.

Completed credit applications for vendors.

Setup new vendor accounts.

Reconciled and processed inventory payables.

Managed all A/P records.

Reported key A/P metrics to management.

Ordered all office supplies and verified purchase orders. Handled incoming/outgoing mail in a timely manner. Produced month end closing reports and provided actionable suggestions on remittance for quick resolution.

Stayed on top of applicable federal and state requirements to minimize legal and financial risks.

Reported financial data and updated financial records in ledgers and journals.

Handled trade payable documentation by reviewing month end accruals.

Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

May 1997 - Jul 2015

Calhoun, GA

Accounting Specialist /Customer Service Manager

Mohawk Industries

Excel Data Entry with Large Data Sets (Ability to manage 1000+ Row, Vlookup Proficient, Audit Functions [Concatenate (Advanced Knowledge)], Text to Columns, Conditional Formatting) Ability to work on shared files in SharePoint

Adobe (Merge and edit PDFs)

Teams and Outlook (Communicate with HR Team)

Data Security (Personal and financial information) Assessed data and information to verify entry, calculation and billing code accuracy.

Organized budget documentation and tracked expenses to maintain tight business controls.

Managed accounting department through oversight of accounts payable/receivable and payroll activity.

Established financial systems affecting aspects of company operations.

Contacted customers to immediately find resolutions for escalated issues.

Reconciled account information and reported figures in general ledger by comparing to bank account.

Managed monthly closing of financial records and posting of month end information.

Prepared and recommended operating and personnel budgets for approval; monitored spending for adherence to budget, recommended variances as necessary.

Selected and hired employees.

Trained and evaluated employees to enhance their performance and development.

Addressed performance issues and made recommendations for personnel actions.

Maintained up-to-date and accurate accounts payable ledger. Uploaded and properly coded credit card charges and credits. Maintained list of contracts related to accounts payable including terms, payment amounts and end dates.

Performed vendor account reconciliations.



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