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Email: adpppy@r.postjobfree.com Ph: +91-895*******

Prakash Puri

Summary

Customer service oriented with more than 5 years of experience in Housekeeping. Hardworking, energetic and multitasking with outstanding technical knowledge in all aspects of housekeeping operation. Passionate, dynamic and guest focused professional who pride in self-ability to deliver the level of customer service and provide creative solutions and memorable experience to the guests

Room Service Staff Management Creative problem solving Multitasking

Guest Relations Staff Training Time Management Dedicated Professional Experience

JW Marriot Mumbai Sahar,Mumbai Duration: Oct 2018-till present Role Executive – Housekeeping

Responsibilities Supervising, delegating and monitoring everyday housekeeping tasks across the entire hotel.

Ensuring all housekeeping activities are performed in compliance with the hotel policy.

Assumed responsibility of inculcating all requisite technical and skills of housekeeping staff.

Maintaining the quality of housekeeping activities with routine checks.

Training new housekeeping staff based on hotel policies and standards.

Preparing incentive reports as per Marriot standards and finalized it with finance department of the hotel.

Conduct daily inspection of housekeeping staffs to ensure Marriott cleaning standards are been met, and conducting additional training when needed. Achievement Received Appreciation Letter from General Manager for providing exemplary customer service during the pandemic.

The Oberoi Mumbai Duration: Jul 2016 – Aug 2018

Role Room Attendant

Responsibilities Have undergone a three months extensive training in all the departments of the hotel to ensure that I understand functionality of the department and interdepartmental relationship required to serve the guests.

Responsible for cleaning and serving guest rooms in order to provide a pleasant and comfortable experience to the guests.

Responsible for call handling, to keep a track on lost and found articles of guest and also responsible for creating wow stories.

Achievement Received 4 appreciation notes for providing exceptional service. 2

Email: adpppy@r.postjobfree.com Ph: +91-895*******

Industrial Training:

Four Point By Sheraton Pune Duration: Jun 2014- Oct 2014

Industrial exposure training in operational aspects of all core departments.

In charge of concierge shift and worked as a shift concierge.

Specialization training in front office. Dec 2014- Feb 2015 JW Marriot Bangalore

Vocational Training

25 days vocational training in housekeeping department. Educational Background:

Bachelors in Hotel Management (June 2012- May 2016) Army Institute of Hotel Management & Catering Technology

AISSE-Army Public School Kirkee,Pune,Year 2011-12

AISE-Army Public School Kirkee,Pune,Year 2010-11 Hobbies:

Playing Basketball and Cricket.

Socializing and exploring new places.

Reference:

Mr. Savio Dcosta

Executive Housekeeper

The Oberoi Mumbai

Phone : 971*******.

Declaration:

I hereby declare that all the information stated above is true and if found to have furnished any false information, I am liable to be rejected.

Prakash Puri