Shontell Clay

**** * **, ****** ** Apt ****

Las Vegas, Nv 89117

Cell: 503-***-****

Email: adppcl@r.postjobfree.com

CAREER OVERVIEW

Customer service representative with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

SKILL HIGHLIGHTS

●Experienced customer support

●10-key Proficient

●Critical Thinker

●Energetic and Organized

●Planning/Coordinating/ Managing

●Human Resources

●Experience in a fast-paced, deadline-driven environment

●Microsoft Office

●Excellent Communication Skills

●Administrative Operations

●Team Building

PROFESSIONAL EXPERIENCE

June 2015 to Cox Communications

Current Las Vegas, NV

Customer Service Specialist

Answer inbound calls from customers looking to establish or transfer service. Assisting with troubleshooting equipment issues, accepting account payments. Facilitating new hire training classes.

October 2013 to APAC

June 2015 Las Vegas, NV

Patient Services

Answered a high volume of calls from patients needing to renew/ refill medications. Assisted with explanation of benefits, drug coverage, pricing, deductibles and copay structures. Facilitated new hire training classes.

November 2012 to Capital One

October 2013 Tigard, OR

Senior Fraud Specialist

Answered calls from customers concerning possible credit card fraud. Researched and reviewed charges, removed and placed account holds, documented and shared findings.

March 2010 to Advanced Enterprises

December 2012 Dallas. GA

Regional Manager

Meeting with vendors, Setting up schedules for window cleaning. Hiring and terminating staff. Data entry and other administrative duties.

April 2012 to Wells Fargo Bank

May 2014 Beaverton, OR

Collection Specialist

Placed outbound calls to members advising them of debt. Accepted payments and made payment arrangements. Maintained or exceeded monthly collection goals.

CERTIFCATES, LICENSING AND DEGREES

Business clerical certification Portland, OR 12/1992

BS Degree in Criminal Justice Portland, OR 06/2013