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It Technician Customer Care

Fairfield, OH
December 17, 2021

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Deepak Baral

Hamilton, OH ***** 513-***-****

Professional Summary

Versatile IT Technician ready to fix faulty hardware, install new assets, and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.


●Computer Repair

●Team Collaboration

●Remote Support

●Sales growth


●Problem Solving

●Policies and procedures

●Technical Troubleshooting

●Tracking and Documentation

●Interpersonal Skills

Work History

Customer Support/Dispatcher/Account Handler, 01/2020 to Current

Drukyul Carrier LLC – Hamilton, OH

●Directed investigations to verify and resolve customer or shipper complaints.

●Planned, organized and managed work of drivers to accomplish consistent work within organizational standards.

●Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

●Filled out documentation for each shift on time and with accuracy.

Manager, 03/2019 to 03/2021

Subway – Hamilton, OH

●Cross-trained existing employees to maximize team agility and performance.

●Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

●Recorded inventory sales into organization's weekly income report.

●Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.

Cashier, 09/2018 to 02/2019

Walmart – Cincinnati, OH

●Restocked and organized merchandise in front lanes.

●Processed POS transactions, including checks, cash and credit purchases or refunds.

●Answered questions about store policies and addressed customer concerns.

●Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

●Monitored self-checkout systems and provided assistance or intervention where required.

Customer Care/Sandwich Artist, 06/2017 to 07/2018

Subway – Hamilton, OH

●Assisted customers in choosing menu items by providing food complementing information.

●Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.

●Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.

●Trained team members to prepare sandwiches and other items according to instructions.

●Greeted guests, promoted specials and took orders.

Additional Information

I have been volunteering as an IT consultant and Assistance tech for non-profit organizations in the past. I have had the opportunity to work with Directors and other professionals, which has helped me develop my knowledge. I haven't had the opportunity to work with a company as a company employee within the IT field. I am seeking an opportunity to get to work for a company where I can build my real-world working experience and set my foot in the IT world.


Sep 2018 - Oct 2021 Junior IT Consultant – Bhutanese Community of Cincinnati (BCC).

I had an opportunity to work with senior-level IT consultants and professionals with bachelor's degrees and Master's.

Break and Fix Laptop.

Software/Hardware troubleshoot. Wi-Fi Router Configuration.

Basic CSS/ Java/ JavaScript/C++/HTML. Microsoft Excel/Office/Word/Outlook. Etc.

Aug 2016 – April 2017 Tech Assistance – Winton Woods High School

I was a senior here in Winton Woods High School while I volunteered here.

Some others and I worked with hired professionals to fulfill tech needs for the students and staff.

Repair technological equipment, troubleshoot system failure, restore functionality, Break/Fix laptops, Wi-Fi troubleshooting, Printer troubleshooting. Etc.

We worked with the ticketing system with due dates to fix the issues.



Native or Bilingual


Native or Bilingual


Full Professional

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