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Finance Officer Customer Service

Abuja, Federal Capital Territory, Nigeria
December 17, 2021

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C** Anchor Street, Phase 3 Kurudu Army Barracks - Abuja

+234 [0] 909*******


I am a meticulous, analytical and broadly skilled Master’s level professional with a proven track record of successfully working over a diverse range of administrative, business and finance roles. In all these roles I have demonstrated a versatile skill set with the ability to support operations effectively in areas such as customer service, admin, finance, business development & projects. I have gathered several years of robust industry experience in demanding environments both in Nigeria and United Kingdom and I have a strong track record of successfully delivering both performance and operational targets. I have excellent communication and interpersonal skills and I am able to build rapport with customers, colleagues and senior management establishing positive relationships. Beyond this I am comfortable producing highly accurate and analytical reports as well as delivering critical information verbally. In the last few years I have progressed to successfully leading and driving a team to improve operational performance. I am comfortable working with large data, advanced proficiency in MS Word, MS Excel, MS PowerPoint, MS Project, and Oracle JDE and utilize them effectively to support and motivate my colleagues towards achieving standards and targets. I have the confidence and commercial acumen to make valued and incisive business decisions implementing them effectively to deliver excellent service.


Advanced proficiency in Microsoft office packages (Word, PowerPoint, and Excel) and Microsoft project. Good knowledge of web conferencing.

Excellent knowledge of book keeping and

filing. Strong Analytical and communication


Excellent presentation skills

Effective time management.

Ability to work under pressure, deliver on time

effectively. Ability to create innovative ideas and self- motivated.

Effective and creative decision making skills.


Petronella Nig. Ltd (Oil & Gas Servicing) – Port-Harcourt April 2018 – To date Designation: Finance/Administrative Executive.

Reviewing and improving administrative policies and procedures and devise ways to streamline processes.

Managing and Liaising with RIRS, FIRS, NSITF, PENCOM, ITF, NIPEX, NAFDAC and DPR on issuance of certificates, licenses and regulations.

Preparing & filing of VAT & CIT.

Scheduling and preparing staff payroll.

Providing technical & management support in the implementation and achieving of projects.

Maintaining continuous personal development plans for staff and organizing trainings.

Overseeing some projects, facilities services and maintenance.

Organizing and storing information adequately on system.

Solving technical and managerial problems by evaluating various options based on information and resources available.

Identifying areas for expansion and development.

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Monitor cost, inventory of office supplies and the purchasing of new material with attention to budgetary constraints

GodfreyErom Investment Ltd – Abuja Nov 2015 – Mar 2018. Designation: Admin/Business Development Executive

Prioritized and allocated duties to team ensuring high levels of advice and guidance is provided on a range of products and services.

Managing and Liaising with FIRS, NSITF, PENCOM, ITF, NIPEX on issuance of certificates, licenses and regulations.

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Monitor cost, inventory of office supplies and the purchasing of new material with attention to budgetary constraints.

Monitored and maintained budget allocations for projects.

Implemented controls and policies to ensure accurate records are taken.

Monitored and maintained customer data and documentation.

Designed and developed work plans for the projects in line with project goals

Established and managed relationships with new and existing clients.

Trained staff on personal development plans, organized seminars and programs.

Prepared management reports quarterly.

NatWest Bank, Aberdeen – United Kingdom Aug 2013 – Oct 2015. Designation: Customer Service/Finance Supervisor

Maintained operational efficiency ensuring business and team targets are achieved or exceeded

Managed the needs of the business and its customers and coming up with solutions to business problems.

Managed and maintained financial activities and implementing improvements to reduce costs and increase client base.

Prioritized and allocated duties ensuring high levels of advice and guidance is provided on a range of products and services.

Monitored and maintained client data and documentation ensuring confidentially at all times.

Managed and monitored supplies inventory, expediting orders for supplies and receipt verification.

Maintained operational, credit/quality control processes and procedures ensuring risk is minimized and regulations are adhered to.

Lloyds Register EMEA (Oil & Gas Company), Aberdeen- United Kingdom Aug 2012– Aug 2013 Designation: Operational Finance Officer

Supported the department on a short term contract to provide outstanding customer service and maximizing opportunities to promote a wide range of financial products and services

Responded to enquires from internal vendors and customers

Maintained successful completion of assigned tasks.

Implemented all weekly and daily activity plans and actioned them in respect to company guidelines.

Created and updated staff expenses/timesheets using JDE accounting software

Performed investigations into variances in account balances Nigerian Defense Academy, Kaduna Feb 2009 – Mar 2010 Designation: IT Support Assistant

Delivered a range of on-site IT support services providing high levels of user support

Provided professional guidance ensuring an efficient resolution maintaining Service Level Agreements

Escalated resolution of client technical issues (both set up and ‘in life’ faults)

Configured systems/applications to ensure stability and reliability of the overall system

Installed hardware and supporting and resolving all software based printer issues

Assisted with service level improvement initiatives to increase productivity and minimize delays EDUCATION AND FURTHER TRAINING

Robert Gordon University, United -Kingdom

MSc in Computing Software Technology Merit

Federal University of Science and Technology, Minna - Nigeria Btech in Physics and Electronics Second Cla ss 2012 Aflon Computer College, Abuja – Nigeria

Diploma in Computer Science

Continuous Professional Development

Certificate in Project Management, UK. 2019

Advanced Certificate in Management, Nigeria. 2010

Professional Membership

Aug 2019- Member, British School of Project Management - UK May 2010 - Member, Nigerian Institute of Management. Hobbies & Interests

Travelling, organizing programs/events and Networking. References available on request.

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