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Records Clerk Customer Service

Blytheville, AR
December 16, 2021

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Reagin Henry

Blytheville, AR *****



Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.


Records maintenance

Customer Service

Records management

Sales Techniques

Sales strategies

Customer relations

Supervision and training

Schedule management

Performance improvements

Sound judgment


November 2020 to November 2021

Rent One Blytheville, AR

Assistant Store Manager

Oversaw aspects of maintenance, inventory and daily activity management.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Supervised cashiers in processing credit, debit, and cash payments to streamline sales.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Assisted customers, answered questions and resolved problems for stellar customer service.

Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.

Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.

Scheduled staff to assign employee shifts according to departmental and business needs.

November 2018 to February 2019

Teletech Customer Care Management Jonesboro, AR

United Healthcare Customer Service Representative

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Answered questions and informed customers of current sales and promotions.

Handled client inquiries with exceptional professionalism and enthusiasm.

Informed customers about product lines and services offered by company.

Provided customer service and issue resolution to increase QA satisfaction levels.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].

August 2014 to April 2018

Great River Medical Center Blytheville, AR

Medical Records Clerk

Scanned incoming documentation.

Maintained complete confidentiality in accordance with organization and legal requirements.

Observed confidentiality and safeguarded all patient-related information.

Kept department clean, organized and professional.

Pulled patient charts for upcoming appointments.

Obtained information by contacting appropriate personnel or patients.

Consolidated diverse medical records.

Wrote reports, emails, memoranda, letters and releases.

Conceptualized and implemented new and more efficient filing system.

Assisted with properly processing records requests.

Verified, updated and entered patient information into system.

Worked with speed, efficiency and accuracy to process documentation and complete projects.

Utilized copying equipment for medical record duplication, answered phones and filed documents.

Completed patient paperwork and maintained accurate records.

Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.

Worked with management to ensure paperwork was received and processed correctly.

Reached out to medical providers to check on requests and address issues.

Sent records requests and stayed in close communication with case managers regarding open issues.

Assisted professionals with different administrative tasks, which included coding and sending information to various departments.

Assisted management with reporting and paperwork.

Evaluated medical documents and digital information involved in location, retrieval and transmission of information between [Type] and [Type] offices.

Pulled patient files and forwarded to appropriate offices for processing.

Education and Training

December 2002 Burdette Burdette, AR


August 2010 Arkansas Northeastern College Blytheville, AR

Medical Transcription

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