Chelsi Stemmons, CGSP

**** ***** **** **** • Arlington, TN 38002 • 901-***-**** • adpmkq@r.postjobfree.com

EDUCATION

The University of Memphis, Memphis, TN

Kemmons Wilson School of Hospitality and Resort Management

Bachelor of Arts, Hospitality and Resort Management Expected: May 2024

CERTIFICATIONS

•Certified Guest Service Professional (CGSP), October 2017

•ServSafe® Alcohol Certified, National Restaurant Association December 2016

•State of Tennessee, Alcoholic Beverage Commission Server Permit January 2015

EXPERIENCE

Prospero Health March 2021 - Present

Care Support Specialist

Assisted patients, family members, and providers with inquiries regarding enrollment, care, and support, and triage to appropriate team members as needed.

Document in the clinical management system and communicate effectively with team members to ensure follow-ups are understood and completed.

Coordinate care for palliative care patients, including community resources, hospice, home health, pharmacy, and durable medical equipment.

Provide medical assistant responsibilities to ensure efficient operation of the field-based IDT

Accredo Specialty Pharmacy (Cigna) April 2019 – March 2021

Resolution Team Lead

•Supported Caregivers and patients with serious and rare diseases

•Independently responded to inquiries, grievances, complaints and appeals ranging from moderate to complex

•Supported Leadership and resolved issues with patients as a Resolution Team Lead

•Maintained performance determined by phone metrics and quality assurance scores

Conduit Global (Verizon Wireless), Memphis, Tennessee

Senior Customer Service Associate September 2018 – April 2019

•Assisted customers at a fast-paced Call center, with placing orders and responded to inquires

•Managed complaints and helped to troubleshoot significant Customer service problems

•Responsible for product knowledge

Buffalo Wild Wings, Memphis, Tennessee November 2016 – January 2019

Server

•Promoted to serve in cocktail bar area and to train new hires within two months of start date

•Serve 70+ dinner guests per shift in fast-paces casual dining restaurant

ACTIVITIES

•Member, Hospitality Sales and Marketing Association International (HSMAI) September 2017 - Present

Mid-South Student Chapter

HONORS/AWARDS

•Recipient, Kappa Alpha Psi Fraternity Inc. Memphis Alumni Scholarship May 2014

SKILLS

•Proficient, Microsoft Office Suite

•QuickBooks

•Microsoft Teams

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