Crisoforo Garza

*** * ********* ****

Grand Prairie, Texas 75052

214-***-**** (Mobil)

Work Experience:

Home Depot #507

**** *. ******* *******

Grand Prairie, Texas 75052

Phone: 972-***-****

Ace Hardware Grand Prairie

222 S Center Street

Grand Prairie, Texas 75051

Phone: 972-***-****

Job Duties:

Assist Customers with their questions, keep store clean, Work part time until Coronavirus is no longer a public threat.

Stock the following departments:

Cleaning Supplies

Electrical

Hand and Power Tools

Hardware

Lawn and Garden

Paint and Sundries

Plumbing

Assist Hispanic customers who are not able to speak English

Assist all customers by answering their qustions

Hewlett Packard/ American Airlines

Fort Worth, Texas 76155

IT Helpdesk

March 7, 2017 to August 22, 2017

On Site Administrator at American Airlines for HP Printers and Replenishment supplies

OSA to work with Customers and assist the Help Desk in managing printer related service calls.

OSA to service any local printing devices that they are presently using on the network.

Assist Customer with an overview of Device functionality;

Coordinate with HP regarding HP Branded Software Support Service calls;

Report any occurrences of customer dissatisfaction to the HP ADM.

Assist in the collection of data for Printing Devices when needed;

Provide initial troubleshooting for Printer problems and perform printer replacements as needed

Provide end-user training as part of the contract with HP;

Utilize web-based software to manage the Fleet which includes proactive monitoring through Web Jet Admin.

Track usage/activities at the Customer Site(s);

Manage utilization of On-site Spare Device inventory as required under the SOW;

Manage Web Jet Admin, Management Server, and Jet Advantage Security Manager

Assist with print server decommissioning

Order toner for printers when users call requesting immediate relief for toner levels exceeding their needs

Provide break fix support on Executive level printing devices

Coldwell Banker Real Estate

Dallas, TX 75201

Technician

January 15, 2017 to March 2, 2017

Office 365 support for company deployment

Provide phone and remote support to field agents 70k plus

Exclusive support for the deployment only

Network connectivity troubleshooting when called upon

Remoted the computers to repair or reinstall the deployed package as needed

Would email, call or Skype the agents as the methods of communicating with the users

Used Bomgar as the remote connection link

This position was a limited contract position only

Exxon Mobil IT)/DISYS Contractor

Irving, Texas 75039

IT support

February 2016 to July 2016

End User Support Level 2/3

Setup and configuration for users of HP LaserJet printers

Performed maintenance on printers, Toner, paper jams, remote access to printer

I Phone, Droid email setup, Droid and iOS device setup for use

Outlook Support, and configuration support

MS Office 2007, 2010, 2013, 2016 Support

Hardware support on computers and printers

Network trouble shooting and support of computers

Windows 8.1, Win 10 support on Dell Laptops, Desktops, and Active Directory support

Wireless network connectivity support

Lan connectivity support

Excellent customer care, using analytical skill and positive attitude

Spanish and English, read and write

TGI Fridays

Texas 75007

IT End User Support

July 2, 2007 to Dec 31, 2015

End User Support Level 2/3

Windows XP and Windows 7 support to all corporate users

Reimage Laptops, Desktops, Surface Pro’s as needed

Phone support, Deskside support, and remote support provided

Setup and configuration for users of HP LaserJet printers

Performed maintenance on printers. Toner, paper jams, remote access to printers, viewed logs when troubleshooting

Win XP, Windows 7 Support and migration using SMP

Active Directory Support and administration

Apple and Droid phone support

Citrix

SCCM

TC/PIP

VPN

Printer Support, Installation Service and break-fix support

Computers decommissioned when out of warranty, removed from inventory

Software installation and removal, license transfers

Wireless connection configuration for users and guests

Corporate Office Support for 8.5 years at TGI Fridays Headquarters

Education:

Associates Degree, Arts and Sciences

Wichita State University

Sept 1969 – Feb 1974

Languages spoken:

English and Spanish. Fluent in both.

Retired from employment in 2017, I am seeking a fresh start. I want to work and provide a level of customer care and support that I have done with pride for over 30 years. To always provide the highest of care to all who meet me for the first time. I am wanting a part time position in sales or customer service, working at least 30 hours a week.

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