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Data Entry Customer Service

Lennox, CA, 90304
December 06, 2021

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Jason Ratnagar

**** **** ***** ******, 310-***-**** (Cell)

Inglewood, CA 90304 e-mail: CAREER SUMMARY

Customs Brokerage Representative with more than eight years’ demonstrated experience in data entry, customer service, and office administrative tasks for a global leader in the package delivery industry. Responsible for data entry activities for the organization’s largest retail account. RELEVANT SKILLS AND EXPERIENCE:

● Proficient in Microsoft Office

● Accurate and rapid data entry

● Detail oriented and ability to multi-task

● Strong organizational skills

● Excellent interpersonal and written communication skills

● Ability to project a professional image to the customer EMPLOYMENT HISTORY:

Pilot Freight Services - Torrance, CA

05/09/2018- Present

Transportation Driver

● Transport shipments from Hawthorne to various locations in the Western sector of the United States.

● Tasks include: Making safe and timely deliveries, maintaining a strong communication network between customers and superiors, troubleshooting and other transportation duties as needed and required. Schenker, Long Beach, CA 04/2016 –


Import Coordinator

● Process documents for TIB (Temporary Importation Under Bond) merchandise imported to the United States.

● Merchandise includes damaged hand bags arriving from Canada and Mexico.

● Tasks include: organizing files, working with spreadsheets to obtain information to send to US Customs, communicating with staff and other administrative duties as required. United Parcel Service, Torrance, CA 08/2007 – 01/2016 Customs Brokerage Representative

● Performed data entry for all UPS activities for the Walmart account. This is UPS’s largest account and carries significant responsibility for accuracy and for on-time deliveries.

● Handled administrative tasks in the import operations department, servicing the client and their suppliers, providing customer service as well as maintaining revenues from the client base and contracted vendors.

● Tracked document discrepancy issues which required troubleshooting and communicating effectively with customers.

● Mbi Baggage Delivery, Westchester, CA 07/2005 – 07/2007 rtation Support Team Member

● Transported baggage for arriving and departing airline passengers at LAX, requiring strong customer service skills.

American Airlines, Los Angeles, CA and Herndon, Washington, DC 08/1999 – 06/2003 amp Team Member

● Managed the downloading and uploading of baggage on aircrafts.

● Maintained cabins on aircrafts during scheduled stops and transported vehicles at airport facilities at LAX and Washington Dulles. Received specialized aircraft training. EDUCATION:

● International Career Development Center College(ICDC) – Torrance, CA 06/2005 Completed Paralegal Certification, maintaining 4.0 GPA, graduated at the top of the class.

● El Camino College, Associates of Arts classes – Redondo Beach, CA

● Mira Costa High School, Diploma – Manhattan Beach, CA HOBBIES AND INTERESTS:

● Athletics (Football) and Chess

● Study world history and current events

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