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October

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2000

2015

1994

STEPHINA TSHABALALA

Contact

adpksb@r.postjobfree.com

062******* /064*******

*** **** Road Evaton Mafatsane 1984

Personal Details

Date of Birth : 1977 May 21

Nationality : South African

Skills

Language

English speak write read Zulu speak write

read SSotho speak write read Afrikaans

speak and read

OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. EXPERIENCE

Cell C

Retentions Specialist Senior Call Centre Agent

Retain canceling customers

Inbound call centre 65 to 75 calls p/d

Solve customer queries and escalated to back office

Provide solution via calls and emails

Downgrade to lower packages

Fives [Functionally Innovative Solutions

Outbound Call Centre Agent

Selling Hollard Insurance to new and existing Edcon customers Up sell to higher packages

Sold Personal & Family Funeral, Home Protect, Accidental Insurance and Legal Insurance

70 calls per day

Lindisa Primary School

Supervisor/ Assistant Admin

Filling, typing documents and reports

Scheduling and completing general office tasks

Compiling and filling documents

Liase with the School management and the team

Managed homeworks and sports activities

EDUCATION

Unisa

Information Systems BCOM

Passed level 2

Acerlor Mittal Science School

Basic Computer

6 months

Seanaone Senior Secondary

Matric

12

REFERENCE

Reagan Naidoo - "Cell C "

Manager

ReganNaaido@cellc. co.za

084-***-****

Mandisa Dintsi - "FIVES Functionally Innovative Solutions " Manager

081-****-***

Telephone etiquette Listening skills

Multitasking Fast learner Good customer

service

80%

Contact this candidate