PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CONSTANCE

JONES

C

*** **** **** ******, *, Chicago, IL 60619, 312-***-****, adpkea@r.postjobfree.com Dedicated Member Service Representative driven to increase satisfaction and loyalty with proactive support for diverse needs. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent multitasker and independent problem-solver. Issue resolution Payment processing Account management Member correspondence Member retention Inbound call management Account updates Google Drive Complaint resolution

Data Security

Member Service Representative April 2021 - Current Identity IQ Mount Prospect, Il

Processed payment transactions, maintaining focus on accuracy and proper recordkeeping. Safeguarded member data and confidentiality, adhering to all regulatory and company security guidelines. Fostered timely resolution of account issues, communicating with members via telephone, email, and chat. Account Manager January 2020 - March 2020

CNAC Finance South Holland, Il

Maintained accountability for all account-related documentation and regulatory compliance. Communicated with account holders to define and strategize needs, business requirements, and expectations.

Assisted in making decisions based on contract requirements and guidelines. Temp Worker January 1997 - December 2019

Staff management/SMX Chicago, Illinois

Upheld safety standards by following proper procedures and using correct PPE. Set up equipment and cleared work areas of any debris or safety hazards. Completed semi-skilled work alongside fully qualified Machine Operation professionals. Operated vehicles, power tools, and equipment to complete efficient work such as Cutting and Welding. Assembly of Products, Packaging and Palletizing.

Debt Collector Agent February 2015 - June 2016

UNIFIN Skokie, Il

Identified outstanding debts in need of collection actions by keeping track of accounts by contacting customers via telephone and approved written correspondence. Updated accounts in CRM with thorough and accurate documentation. Achieved 85% recovery goal with well-coordinated collection strategies. J

EDUCATION

Helped resolve outstanding debts and secure payment arrangements with expert negotiation skills. Located delinquent customers via employers, government records, and other methods. Health Insurance Agent October 2013 - December 2019 Go Health Chicago, Illinois

Customized insurance programs for individual customers to cover target risk types. Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.

Kept all areas clean, organized and in line with company professional standards. Assisted customers with sales and service needs.

Updated office files daily and kept records organized. Completed accurate work tasks by carefully reviewing every order. Debt Collector January 2010 - February 2013

PLS Support Center Oakbrook, Il

Obtained overdue balances by contacting customers via telephone and approved written correspondence. Assisted consumers with finding funds and identifying appropriate vehicles of payment. Avoided future issues by creating trusting relationships with debtors. Maintained complete compliance with federal, state, and local laws governing collection practices. Demanded balance in full plus fees on first call and secured at least partial payment with 50% of initial contacts.

Helped customers get back on top of payment demands by setting up accommodating plans. A.A.S Culinary Arts August 2023

Kennedy King College, Chicago, Illinois

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