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Solar Support Specialist

Philadelphia, PA, 19107
December 05, 2021

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University of Pittsburgh, School of Computing and Information - Pittsburgh, PA Graduated Dec. 2018

Bachelor of Science in Information Science GPA 3.02/IT GPA 3.31

Concentration in Systems Security and related areas in Astronomy and Physics


HostMerchantServices: Technical Support Specialist Team Lead – Newark, DE (April 2019 - Present)

Supervise the technical support department; responsible for deploying, maintaining, troubleshooting, and repairing our merchants credit card processing equipment and online gateways.

Manage a queue of tickets that keeps track of all the tasks the support team needs to complete

Lead daily meetings and help other team members with trouble shooting or onboarding impediments

Compile and detail technical documentation the support staff use as a reference for operations and procedures; these documents are stored in Tettra and are also used to train new support members

Build and install web servers using Linux for website hosting

University of Pittsburgh: CSSD Security Intern – Pittsburgh, PA (Fall 2018)

Worked directly with head of IT Security at the University in designing and testing security protocols

Designed security reports using Tableau software from a database containing Pitt’s vulnerabilities. Reports were used to track nature and degree of system’s liabilities

Tested University firewalls for reliability using Netcat software by listening to open ports on Pitt’s web server

US Power Savers: Sales Man – Philadelphia, PA (Summer 2017)

Interned as a residential, door to door, solar panel salesman in New Jersey neighborhoods

Developed leads, delivered sales pitch, and closed three homes in eight weeks

Centros Sor Isolina Ferre – Ponce, Puerto Rico (Summer 2016)

Interned as an IT business liaison for a nonprofit organization in the island

Implemented new technology solutions that improved business efficiency

Other responsibilities included: cabling, computer and peripheral fix, operating systems and application installations, and troubleshooting


Java Security Program, Computer Security (Fall 2017)

Created program that implemented a password authentication mechanism and a password cracker to study the vulnerabilities of weak passwords

Components of the program included: reading and storing passwords; attempting to crack the stored password; evaluating password’s weakness that allowed cracking.

MySQL Workbench, Database Management Systems (Fall 2016)

Created a database for fictional non-profit pet rescuing company in order to automate and maintain more efficient records for rescued pets

Developed tracking for each pet rescued: which volunteer rescued the pet, veterinary office visited, procedures and prescriptions the pet received, current location of pet, and other associated details

Java Object Oriented Programming, Intermediate Programming using Java (Spring 2015)

Designed graphical user interface (GUI) for fictional auto care company

GUI included different fields for employees to input repair and maintenance data in text boxes, drop down

This stored information and simplified the process of obtaining, storing, and then retrieving customer data


Network Security

Analysis of Information Systems

Java Programing Data Structures

Human Factors in System Design

Computer Security

Wireless Networks

Database Management Systems

Integrated Physics, Science and Engineering

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