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Customer service, data entry, typing, multi tasking

Memphis, TN
December 07, 2021

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Professional Summary


Work History

LюјђѠѕю BѢџѐѕђѡѡ

**** ****** ***** **, *******, TN 38141 • 901-***-**** • Hardworking Production Team Lead skilled in organizing and prioritizing tasks, arranging schedules and monitoring equipment operation. First-rate communication, problem-solving and conflict management skills. Customer service/Call Center Representative versed in customer support in high call volume environment. Successful in preparing documents, answering, customer question and entering data into computer program.

Supervisor experience, word processor/ excel,

strong verbal communication, customer service,

shipping and receiving, quality auditor, inventory Self-motivated

Extremely organized

Quality Auditor, 05/2017 to 09/2018

FHI – Memphis, Tennessee

Coordinated and supervised assembly work for couplers and rolling assembly crews. Maintained quality assurance and customer satisfaction objectives. Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

Customer Services Representative, 03/2016 to 04/2017 FedEx Supply Chain – Memphis, Tennessee

Supported Chief Operating Officer with daily operational functions. Customer Service Representative, 03/2016 to 04/2017 FedEx Supply Chain – Memphis, Tennessee

Conducted weekly walk-throughs with the manager to discuss interior visual displays. Collections Agent, 08/2015 to 04/2016

Universal Collection Systems – Memphis, Tennessee

Collected on past due accounts with average months delinquency. Persistently reached out to customers with extremely past due accounts to recover lost revenue. Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Investigated accounts with balance errors using accounting software. Followed up with customers to collect information and verify details. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Collected and arranged information and entered details into computer database. Modified a comprehensive financial reporting package to reflect growing organizational complexity.

Set up and updated customer accounts with interactions, payments and personal information. Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Distribution Supervisor, 09/2012 to 07/2015

Brand Construction INC – Wentzville, MO

Supported Chief Operating Officer with daily operational functions. Copied, logged and scanned supporting documentation. Responded to customer requests via telephone and email. Entered details such as payments, account information and call logs into the computer system. Developed new process for employee evaluation which resulted in marked performance improvements.

Analyzed departmental documents for appropriate distribution and filing. Led cross-department initiatives to develop and pursue cost reduction programs. Enforced the on-time shipment of products to create exceptional customer experiences. Achieved a 98% on-time shipment rate.

Conducted monthly inventories of materials on the work floor. Forecasted manpower requirements based on daily workload and company targets. Redirected shipments en route in response to customer requests. Led warehouse improvement initiatives to advance operational efficiencies. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Tracked time spent on assignments each day for productivity reporting. Shift Supervisor, 10/2010 to 06/2012

Shine Master Floor Technicians – Memphis, Tennessee Education

Worked with team members to improve performance and implement training updates. Helped store management meet standards of service and quality in daily operations. Carried out supervisory responsibilities in accordance with company policies and applicable laws. Established and maintained a positive work environment. High School Diploma: 1995

Carver High School - Pennsylvania

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