ROBERT OLIVER

Katy, Texas, TX *****

515-***-**** adpjqb@r.postjobfree.com www.linkedin.com/in/robert-oliver-42181921b

MANAGEMENT - HEATING & AIR CONDITIONING

Industrial – Commercial – Residential

Sales – Technical Services – Revenue Growth – Client Relations

Astute Business Executive offering extensive experience directing operations and revenue growth for HVAC business. Partner with Home Depot providing education for HVAC products and services on television and digital strategies. Excellent management and supervisory skills leading cross-functional teams in sales, service, revenue, marketing, and company mission. Strategic thinker with a proven track record of increasing revenue and building successful HVAC business operations.

LICENSES

State of Iowa - (Masters) Mechanical, HVAC, Plumbing, Refrigeration, Hydronic License in Iowa

State of Texas - (Masters)Mechanical License (pending)

State of Arizona - (Masters)Mechanical License (pending)

PROJECT TYPES

Commercial – Retail, Schools, Hospitals, Classified Government Projects

Residential – Apartments, Mansions

EXPERTISE

●Leadership

●Design and installation of multiple HVAC systems

●Commercial, Industrial & Residential projects

●P&L, Budgeting

●Finance

●Sales & Marketing

●Project Management

●Residential and commercial hydronics and boiler systems

●Ventilation Expert

●Strategic Planning

●Heating & Air Conditioning

●Technical Services

●Revenue Growth

●Communication Strategies

●Procurement

●Asset Management

●Residential and commercial geo-thermal service and installation

●Business Planning

●Cost Controls

●Contract Negotiations

●Advertising including Digital, Print, and Television

●Coaching & Development

●Training

●Fleet Management

●Customer Service Levels

●Profit Margin

●MS Office, Word, Excel, PowerPoint

PROFESSIONAL WORK HISTORY

Bob Oliver Heating and Air Conditioning, Clive, Iowa 2003 – 2020

President/Owner

●Directed and grew a high-volume HVAC service provider in revenue profitability, sales and service focused on commercial, industrial, and residential markets.

●Maintained and developed a strategic business plan with great core values and company mission.

●Increased revenue to over $1Million in annual sales. Managed P&L, budgeting, cost controls, and payroll.

●Led a team of professionals in customer relations, ongoing training along with positive motivational skills.

●Built working relationships with colleagues, managers, owners, and associates with an upbeat team spirit.

●Communicated and implemented vision, mission, overall direction, and core values.

●Ensured the direction is communicated to all staff with excellent traction.

●Drove sales by following the company's process and training. Collaborated with all levels of the organization.

●Analyzed competitive landscape, opportunities for expansion, customers, markets, industry developments, and standards.

●Evaluated success and failure using a set of strategic key performance indicators.

●Managed and developed staff, including hiring, terminating, and disciplining employees.

●Set schedules, work priorities, conducted staff meetings, coached employees, evaluated performance, directed work assignments to ensure effective use of resources, and customer satisfaction.

●Evaluated workload that utilized manpower and maximized profits.

●Observed all safety, company rules, and regulations in the performance of duties.

●Ensured goals and metrics for assigned team met monthly projected objectives.

●Reviewed payroll records to ensure staff is appropriately paid and adhered to the budget.

●Oversaw facility and equipment maintenance, ensuring assets are protected and controlled.

Resume of Robert Oliver Page 2

PROFESSIONAL WORK HISTORY

●Generated reports and measured departmental operations. Recorded inventory, tools, and vehicles.

●Resolved customer issues and complaints to ensure customer satisfaction.

●Ensured proper materials and equipment are ordered and dispersed.

●Instructed technicians on the proper use of materials and quality workmanship.

●Managed ongoing training of technicians and ensured employees maintained proper tools.

●Grew the maintenance agreement customer base.

Accomplishments:

●Established company from the ground up, generating over $1Million in revenue.

●Implemented advertising, marketing strategies and appeared on numerous television shows, including:

oWaterloo and Des Moines - Featured partnership with Home Depot representative on local TV commercials from 2011-2014. https://www.youtube.com/watch?v=uw6qD_4PTqw

oMy Iowa Show KCWI – Provided consumers with education on Maintenance, Allergy, and breathing better in their homes.

oDes Moines Living Show – Performed a weekly show educating consumers on heating and air conditioning. https://www.youtube.com/watch?v=D7xDACE0C_w

oHealth Home Show, ABC-5 TV News Show featured at noon – Provided education on Air Quality on Air Conditioning service, 2012-2015. https://www.youtube.com/watch?v=3-QXXBOWMAE

oBetter Business News Journal, BB&J – Featured on YouTube as an HVAC Expert

●Built a 5 Star reputation on all work performed and an A+ rating with the Better Business Bureau.

●Rheam Ruud Air Conditioning and Heating – Served as part of the product excellence team.

●Featured as a panel member from North America focused on educating consumers on Heating and Air Conditioning services.

●Leveraged four generations in the heating and air conditioning sector, building a successful business and selling company with a positive return on investment (ROI).

Partial List of Projects: Retail Centers - Service industry

●Subway Locations – multiple locations for service and installations

●Zale’s - TM Services and maintenance

●Best Buy, Dollar General and Family Dollar - Managed PM service and installation

●Dairy Queen, Kohls – PM and installation

●DB & T multiple bank projects – Ground up to service

●Farrells Gym Water - Ground up HVAC ventilation

●Dewey Ford Dealerships – Complete HVAC sheet metal

●Multi Sports Complex - Ground up - Airlines Bowling Alley - 20-ton HVAC replacement

●Ruby Tuesday – All aspects of HVAC and refrigeration

●Christian Edwards Printing – Installation of 40-ton HVAC system - Kays Jewelry

Real Estate Projects

●192 multi apartments, Service and Installation - Managed construction ground up in Des Moines, Iowa

●Senior Living – Deerfield multi projects – HVAC ground up

●Luxury Mansions – 26,000 sq ft mansion residential

Associated Builders and Contractor of America 2016-2017

Instructor ABC, Heating and Air Conditioner

Accomplishments:

●Provided education on the instruction of Heating and Air Conditioning services.

Baker Group 2000-2008

Apprenticeship Program

Accomplishments:

●Completed an Apprentice Program in Industrial, Commercial, and Sheet Metal services working with the Local Sheet Metal Union 45.

●Served as a PR Representative working with customers.

●Played key role working on several 0-35 story buildings implementing industrial sheet metal HVAC services.

EDUCATION

Des Moines Community College, Major: HVAC 1991 - Local Union 4 – HVAC – Competed 4 years

PROFESSIONAL ASSOCIATIONS

EO Member - Entrepreneurial Organization

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