LUDMILA MENDOZA
**** ******* ***** **** *************, GA 30044
adpjmr@r.postjobfree.com 770-***-****
Knowledgeable in providing friendly and thorough customer service with over 6 years of experience. Adept at working in diverse retail, customer service and administrative support environments.
EXPERIENCE
08/10/2004 – 12/16/2010 ATLANTA, GA
COSTUMER SERVICE / ASSISTANT MANAGER, carnitas michoacan
Attended costumer’s needs
Experience in POS terminals: credit card processing
Cashier
Inventory control: Restock and organize new shipments in a timely manner
Payroll processing: Processing employee wages
01/31/2013 – 03/11/2020 BAMBERG, SC
MANAGER / STORE CLERK, dhruvin, inc
Answered questions regarding store and merchandise
Greeted customers and ascertained customer’s needs
Developed positive customer relationships through friendly greeting and service
Trained and served as a peer coach for new associates
Cash flow management
Experience in POS terminals: credit card processing
Payroll processing: Processing employee wages
Accounting: Managed daily and monthly expenses, as well auditing accounts
Inventory control: Processing incoming shipments into inventory control systems and issuing restocking orders as needed.
11/12/2020 – 07/03/2021 NORCROSS, GA
ADMINISTRATIVE ASSISTANT, SERVICIOS TOTALES, INC
Provide ongoing administrative support, driving organizational success through the management of daily operations.
Accurately verified and processed 50+ new client applications weekly (Tax Return, Audits, Bookkeeping)
Maintained strict confidentiality of all applicant information
Serve as primary point of contact for an average of 40 incoming phone calls per day, addresses inquiries and resolving concerns.
Maintained and keep track of office supplies
Clerical duties
07/06/2021 – PRESENT SUWANEE, GA
OFFICE AND CLIENT ADMINISTRATION, NAVIGATE FINANCIAL LLC
Maintain strict confidentiality of all clients’ accounts
Track accounts and take notes of the issues handled
Handle client relations Inbound/ outbound calls
Responsible for processing and upload accounts documents
Interact directly with client to assess scheduling needs
Scan documents and initiate workflow using Document Capture Software and Document Imaging station
Created and implemented a client/prospect call sheet to track client contact.
EDUCATION
MAY 2006
HIGH SCHOOL DIPLOMA, phoenix high school – lawrenceville, GA
3.1 GPA
SKILLS
Bilingual sales support: Native Spanish and fluent English
Proficient in learning both product and equipment line quickly
Working experience with Microsoft Word, Power Point, Excel and QuickBooks
Dedicated to customer satisfaction
Detail oriented
Well-spoken and easy to talk to
ACTIVITIES
I enjoy outdoor activities as much as indoor. Always seeking to enrich my general and professional knowledge, I am a foodie, self-taught cook.