CHEKWUBE MICHAEL OFUASIA

Phone # :862-***-****

adpjlb@r.postjobfree.com

** ***** ** ********* *** Jersey, 07111

SUMMARY OF QUALIFICATIONS

Seeking to obtain a position that is challenging and offers advancement opportunity based on dedication and performance. . Patient and empathetic with extensive background in conflict resolution and customer care, excellent communicator in a demanding environment with computer skills, safety and security,.

AREAS OF EXPERTISE

Customer Service

Sales & Marketing

Client Relationship Management/Client Contracting & Negotiations

Presentation

Training / Staff Development

Team Dynamics / Leadership

Communication

Strategic Planning / Execution

Business Transformation

Skills

Trusted key holder.

Creative problem solver.

Exceptional communication skills.

Quick learner.

Strong client relations.

Customer interface expertise.

Adhere to customer service procedures

Security/and safety proficiency

EDUCATION, AWARDS AND AFFILIATIONS

Our Lady of Apostles Private School, Yaba 1981 – 1988

• Igbobi College, Yaba 1989 – 1994

• Dewise Computer College, Ikeja 6months

• Petroleum Training Inst. Effurun Warri OND 2003 -2005

• Petroleum Training Inst.Effurun Warri HND 2006 – 2008

PROFESSIONAL EXPERIENCE:

Customer Service Representative, June 2017 – Till Date

Ikea Elizabeth

Greet customers entering the store to ascertain what each customer wants or need

Describe product to customers and accurately explain details and care of merchandise

Earned management trust by serving as key holder.

Politely assist customers in person and via telephone.

Communicate with vendors regarding backorder availability, future inventory and special orders.

Provide an elevated customer experience to generate a loyal clientele.

Answered product questions with up-to-date knowledge of sales and store promotions.

Routinely answers customer questions regarding merchandise and pricing.

Dollar General Stores, Newark, New Jersey.

October 2017- May 2017

Supervisor & Customer Services

Manage the day-to-day operations of customer service operations and provide customer service to daily customers

Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom. Plans layout of stockroom, other storage areas, considering turnover, size, weight, and related factors of items stored.

Accept delivered packages and ensure that proper amount is inside

Mark items with identifying codes, such as price, stock, or inventory control

Help customers with product orders.

Assist with the retrieving of products from the trucks for store distribution

Provide technical support, training, guidance and new worker orientation to newly hired employees

Family Dollar Stores, Newark, New Jersey

June, 2016- April, 2017

Supervisor & Customer Services:

Ensured that inventories, prices, and restocked merchandise are appropriately displayed in store

Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom. Plans layout of stockroom, other storage areas, considering turnover, size, weight, and related factors of items stored.

Received, opened and unpacked cartons or crates of merchandise, and checked invoice against items received

Set up advertising signs and displayed merchandise on shelves, counters and tables to attract customers and promote sales

Cleaned display cases, shelves and aisles.

AMAZON CARTERET NJ MARCH 2015 – JUNE 2016

Customer service representative

Receives product using frequency scanners

Pulls, packs, products and unloads shipments from trucks.

Handle packages ranging from small envelopes up to boxes weighing up to 49 pounds.

Operate carts, dollies, hand trucks and other moving equipment in order to move large quantities of merchandise throughout a 10-12 hour day.

Stow and pick items from our racks, which can be approximately 45 feet tall, and sometimes in narrow aisles.

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