Priyanka Singh

719-***-****

**** ******** **, ***** ******, OH 43035

Email: adpjcb@r.postjobfree.com

Objective:

● To work for an organization which will help in value addition and serve as a springboard for career growth and harness the best of my caliber.

●To practice an unwavering commitment to my work, and give my level best for the assignments.

Work Authorization:

EAD valid till September 9 2023

Work Experience

Experience in Ardent Computech Pvt Ltd Kolkata,India from Jan 2018 till April 2019

As Data Analysis & Entry Specialist for Insurance Client Life Insurance Corporation of India (LIC)

Employer : Ardent Computech Pvt Ltd

Location : Kolkata India

Client : Life Insurance Corporation India (LIC)

System : LIC EPMS (Enterprise Policy Management System)

Roles & Responsibility: Data Analysis & Entry Specialist

Time : Jan 2018 till April 2019

Worked as Data Analysis and Entry Specialist on LIC Policy Administration System and

performed below Duties as part of LIC EPMS New Business Team

Validate the New Business Policy Application Form filled by Owner for the LIC product and enter the Details in LIC Policy Administration system LIC EPMS

( from the Form In NEW ISSUE Screens (EA1-7) for LIC Endowment Policies like Jeevan Saral, Jeavan Tarang etc.

Analysis of Policies of LIC on Company Policy Administration Web system to validate Product/Owner/Coverage/Premium/Rider/Beneficiary and Agent Information is as mentioned in the LIC Application Form submitted by the Policy Holder LIC New Business Office.

Utilize scanned copy of the New Business Life Insurance Policy form and mapped all the details with the LIC Online Policy Administration system entered are correct

Making sure all the relevant Details are updated correctly

After entering the Policy Information, submitted and process the New Business Record in( EA 1-7 )to process ‘NEW ISSUE’ transaction on the Policy Admin system through ‘EA’ transaction on LIC system

Post New ISSUE validate the New Issue transaction is successfully applied and present in Transaction History Online UI .

For Any Technical issue in applying the New Issue Transaction on policy, followed the Handson provided to us by LIC EPMS Technical Team to refer the possible error scenario and how to override or fix. If not able to do by that reached out to Team lead to have issue log update and Team Lead would create Ticket for Technical Team to look and fix issue if any.

Create ISSUE LOG for any issue in Technical data entry and any discrepancy in Form Data and system Update and share with my Project Manager

LIC policy Administration system was Homegrown and has UI screen and backend was Mainframe and Database was DB2.

Produce Daily Report of the New Issue Transaction Applied, by using LIC EPMS

New Business Daily Report and giving Date as Todays Data and Transaction as ‘New issue’ and ID as my Logon Id for LIC EPMS

Review the Report with my Team Lead to validate there are no issues, if any issue in any Policy data New Issue Report captures it and gives error detail.

Experience customer service professional /BPO with 1 year 1 months on call centers representative from July 2010 till August 2011,

Efficient Adept at handling various calls on a daily basis while consistently resolving client issues in a rapid manner

Collect source data such as customer names, address, phone numbers, and enter the accurate and complete customer information into system.

Conversational in English, Hindi, Bengali [As I was working in India, so I know these languages. Able to meet customer requirement as there most of the customer prefer Bengali, English

Memorized all company products and services to be able to answer customer question quickly and efficiently. Make appropriate storage recommendations based on customer requirements

Produce weekly call reports for management

Worked as Customer Sales Associate in H & M Denver for 6 months from

August 2016 till Feb 2017.

Education:

Professional Certificate in Information Technology from COMMUNITY COLLEGE OF DENVER (CCD Denver) USA in from April 2017 till December 2017.

Below Subjects were the part of Certification

●Database Management System DBMS

●Microprocessor

●Information Technology

●Networking

Received President’s Award from CCD Denver College in achieving the 90% CGPA..

Bachelor of Business (B.com) from University Of Calcutta, India 2009

Basic Java Training done.

EXPERTISE:-

Microsoft Word, Excel and Power Point Expertise.

PDF creation and Management.

Execution Expertise of SQL. Working experience of Select, Insert, Update and Delete queries.

E-R Diagram knowledge, Normalization of Tables, Table Creation etc.

Database Knowledge of DB2 Database.

Business Analysis for Life Insurance New Issue Policy Admin system LIC EPMS.

Networking working knowledge on LAN/MAN/WAN and START formation and other set up by doing College Lab Project in CCD Denver.

Basic Java.

SQL

PERSONAL SKILLS

●Active listening skills

●Superior communication skills

●Cheerful and energetic

●Hard Working

●Quick Learner

●Effective team player

●Superior organization skills

●Meticulous attention to detail

●Works well under pressure

●Tim Horton July 2020 to Jan 2021 as a (Assistant Manager)

●Smash burger dec 2019 to June 2020 (Manager)

●Currently pursuing MBA Business Analytics (distance Learning)

●

Work Status:

Has EAD Employment Authorization Document Card, eligible to work

Looking for Full time job

Total 5 years of experience in customer service and Data Entry looking for full time job

END

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