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Customer Care Specialist

Location:
Bedminster, NJ, 07921
Posted:
December 04, 2021

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Resume:

James F. Telymonde

* ****** ** **********, ** ***21 908-***-**** adpj23@r.postjobfree.com

Management Finance Specialist

More than 25 years of senior leadership in Sales Operations & Supply Chain management working in fast-paced, high-volume business operations. Innovative and resourceful problem solver whose dedication to process improvement and skills in Lean Six Sigma have saved costs, increased processing time and improved customer service. CORE COMPETENCIES: P&L Management Strategic Planning Merchandising Inbound/ Outbound Freight Management Purchasing and Acquisition Management Inventory Management Distribution Planning

Supply Chain Optimization Profit Optimization Budget Planning/ Management Sales/ Customer Service PROFESSIONAL EXPERIENCE

Merchandising Specialist- Liberty Coca-Cola 4/2017 to 4/2020 Worked directly with the Vice President of Future Consumption merchandising strategic initiatives along with managing day to day productivity results

Lead train and develop

Closely monitor all critical metrics

Audit the merchandiser management process

Facilitate monthly discussions with teams to review performance and future opportunities

Actively partner and collaborate with support functions

Lead contact on CBA questions and issues

Partner with the reset team to ensure adequate staffing Merchandising Manager – Coca-Cola Refreshments 4/2008 to 4/2017 Responsible for day to day activities of directing, controlling and coordinating all phases of Merchandising Operations while being the liaison between Sales, Warehouse, Distribution & Planning

Lead a diverse staff of 6 supervisors & 105 merchandisers with a total volume of 6.4 million merchandisable cases

Responsible for leading, coaching, & developing high performing teams

Responsible for managing productivity goals (Labor Budget $4.2 Million, Travel Budget $300k, & Leverage Index)

Collaborate with the MU Labor Relations to assure compliance with the local union and CBA agreement.

Accountable for maintaining engagement throughout the team

Assure compliance from a survey perspective (Merchandising Optimization, Market Age, SMO, etc.)

Sales Safety Champion: Incident Review Committee & High Impact Safety team

Collaborate with the Sales & Product Supply teams to meet the customer's needs

Collaborate with the merchandising planner to adhere with the CCR's scheduling standards. KEY LEADERSHIP CONTRIBUTIONS:

Boosted Merchandising Efficiencies After analyzing and monitoring the productivity of every employee, I Implemented leadership values through my supervisors that enhanced the team’s morale and increased productivity and efficiency. Hence leading to single digit OT on an annual basis while providing world class customer service. Also while maintaining the highest productivity throughout the OU

Grievances Reduced grievances by 80% in a Three year span. This was primarily driven by the relationship and collaboration between the merchandising management staff along w/ the leadership of Local 125

Culture Change led culture change throughout NJ as we pioneered the department to gain alignment with all other functions throughout the Distribution Center

Distribution Manager – Coca- Cola Enterprises 12/1996 to 4/2008 Distribution management of a facility consisting of 16 million cases annually. Lead a staff of 8 supervisors and 80 drivers:

Responsible for the effective and efficient distribution of product and management of drivers within a specific territory.

Staff, train, evaluate and develop team members.

Ensure adherence to delivery standards, efficiencies and regulatory requirements.

Establish and maintain positive customer relationships, resolving customer issues.

Serve as liaison between distribution and sales.

Manage and audit team member's timekeeping.

Manage within labor and OPEX budget

KEY LEADERSHIP CONTRIBUTIONS:

OTIF Led the North East Region on annual basis on our On Time and In Full Metric which was a key indicator of world class customer service James Telymonde Page 2 908-***-**** adpj23@r.postjobfree.com

Increased Customer Service Staffing accordingly to the business needs to assure customer/ delivery flow was at a consistent manageable pace. Also while maintaining positive productivity results

Successfully Promoted Employees into leadership roles Implemented a peer coach program that ultimately built the bench strength throughout the facility, resulting in numerous supervisory as well as management promotions. EDUCATION, CERTIFICATIONS AND TRAINING

BA, Bachelor of Applied Science, Accounting with focus in General Management, Seton Hall University TECHNICAL SKILLS

Proficient in the use of: Microsoft Office (Word, Excel, Access, PowerPoint and Outlook), Transportation, SAP, Datria Voice Pick, and Query Management Facility (QMF), Margin Minder, Ilogex, Kronos, BOSS, Telogis, AMP, Labor Manager



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