Keamogetse P.

Molobi

***/** ***** ******, ***** 1862

072*******

adpim9@r.postjobfree.com

LinkedIn Profile

Customer-focused professional with three years of experience providing expert care in a fast-paced environment. Strong collaboration, resolutions and communication skills. Provides stellar customer service to English speaking customers. My two years at Cash crusaders company have afforded me the ability to verse my skills as a customer service and sales representative operator. A highly resourceful and reliable customer service specialist who maintained a personal customer satisfaction rating of 90% over two years. Strong organizational, communication and technology skills for all phases of customer interaction. I am currently looking for a career advancement opportunity with a company that will allow me to provide customer sales skills, quality assurance and effective customer relationship.

Skills Areas of expertise

• Business & interpersonal communication

• Conflict Management

• Customer service support

• Problem Solving & multi-tasking

• Data Management

• Sales customer skills

• Office procedures

• Quality assurance

• Reception support

• Filing/archiving

• Comprehensive knowledge of Microsoft Word,

Outlook, Excel and Access

Experience

Customer Service Operator: Cash Crusaders

Oct 2018 – July 2020

Outline:

Responsible for preparing products, service reports and collecting and analyzing customer information Key Responsibilities:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information 2

• Contribute to team effort by accomplishing related results as needed Sales representative: Avon and Justin

Aug 2020 – Present

Outline:

Responsible for providing an efficient and professional relationship with clients as well as meet team sales and targets.

Key Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers and deliver orders on time Education

• JANUARY 2014- DECEMBER 2015

Matriculant: AET College Center

• JANUARY 2011-DECEMBER 2013

High school: Gasetsiwe High School

References:

Name: Ephenia Mohale

Position: Crash crusader sale Manager

Tel: 072*******

Name: Miss Bridgett

Position: Avon sales Manager

Tel: 078*******

Name: Ilone Biagio

Position: Justine sales Manager

Tel: 082*******

Contact this candidate