JIBRIL AHMED

*ND AVENUE, ** ROAD K CLOSE FLAT * BLOCK 2, FESTAC TOWN LAGOS, NIGERIA

+234**********

adpihl@r.postjobfree.com

linkedin.com/in/jibril-ahmed

Professional Summary

Over ten years experience in business analysis, transaction specialist and information technology project manager.

Proven skills in project management and planning, corporate communication and

risk management.

Fluency level in English for both speaking and writing.

Master in Public Administration (M.P.A.)

Computer skills include - Microsoft office suite

Internet and email basic Networking

Education

Bachelor of Arts (Education), Guidance and Counselling. University of Lagos

2004 – 2008

Master of Public Administration (M.P.A) University of Ilorin (Ilorin Business School) 2015 –2019

Other Certifications

Diploma of completion in business analyst Training (Date of issue 3/25/2019)

Diploma of completion in Robotics Process Automation Awareness Training (Date of issue 3/25/2019)

Diploma of completion in solution architect Training (Date of issue 3/26/2019)

Robotics Process Automation Developer advanced in certificate of Completion (Date of issue

03/24/2020)

Publication

Information technology and efficiency in immigration policy delivery

A case study of Nigeria immigration service. (Aremu and Ahmed 2020) In preparation

Professional Experience

Robotics Process Automation Business Consultant, Pro-ICE Limited Nigeria July 2020 – Till date

Consulting, advising, and creating programs to fill the gaps between actual situations & desired outcomes

Developing management and supervisory skills

Defining the company’s mission, goals and objectives

Achieving customer satisfaction and customer loyalty

Raising the company’s customer base and market segment

Coaching, guiding and training employees

Improving work performance and organizational communication

Robotics Process Automation Business Analyst, Pro-ICE Limited Nigeria March 2020 – July 2020

Leading ongoing reviews of business processes and developing optimization strategies.

Staying up to date on the latest process and information technology advancements to automate and modernize systems.

Conducting meetings and presentations to share ideas and findings.

Selected amongst Pro-ICE Limited technical team to drive innovative network that will deliver first-class information technology solutions (Digitizing operations and automating processes)

Business Analyst, SocketWorks Nigeria January 2019 – February 2020

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Leading ongoing reviews of business processes and developing optimization strategies.

Staying up to date on the latest process and information technology advancements to automate and modernize systems.

Conducting meetings and presentations to share ideas and findings.

Effectively communicating insights and plans to cross-functional team members and management.

Gathering critical information from meetings with various stakeholders and producing useful reports.

Working closely with clients, technicians, and managerial staff.

Allocating resources and maintaining cost efficiency.

Ensuring solutions meet business needs and requirements.

Performing user acceptance testing.

Managing projects, developing project plans, and monitoring performance.

Transaction Specialist, SocketWorks Nigeria

February 2018 – January 2019

I was responsible for capturing client information, evaluating all relevant information with service inquiries, problem-solving processes such as decisions made, actions involved and final resolution.

I researched and resolved incidents and fulfill requests through tier 1 support.

I recorded and updated on status and completion in the service management system and determined inbound requests to ensure customer issues bear proper notation.

I engaged in continuous performance evaluation and training projects, updates on new design, product and technology changes.

recognition, research and isolation, resolution, escalation and follow up.

I resolved complex client issues through emails and phone call conservation, incident

Information Technology Project Manager, SocketWorks Nigeria July 2011– February 2018

I managed the resources (such as assess and test networked, virtualized information technology systems, internet, Network technology systems, routers, switches, firewalls, Microsoft operating systems including directory systems, networking concepts, transmission control and Internet protocols (TCP/IP) in passport office commands jurisdiction and providing weekly to the chief financial controller.

Provided level 1 support dealing with enquiries from Nigeria immigration service officers and external Clients.

Installed, configured and troubleshoot system and network enhancements to promote security in SocketWorks Nigeria.

Developed security strategies and processes for business communications that responded to the needs of all stakeholders.

Developed and delivered appropriate internal security documentation and ensured compliance with security policies.

Communicated security protocols, policies, and audit results and related documentation to any level of the organization.

Prevented and eliminated fraudulent activities as requested by the Nigeria immigration service

PureTechnical Services Limited Resident Representative February 2011 – July 2011 Lagos

I was responsible for training federal road safety commission information processing center officers on the online driver's license application process/guidelines.

Provided level 1 support dealing with inquiries from federal road safety information processing center officers and external customers (Applicants)

Managed the resources (such as systems, internet) in their information processing centers and

providing weekly reports to the account representatives.

Prevented and eliminated fraudulent activities as requested by the federal road safety commission authorities

Economic Community of West African States (ECOWAS Parliament)

Administrative Assistant March 2009 – March 2010 FCT, Abuja.

I responded to complex information, request and inquiries; set up and maintained files/records, handle routine administrative tasks

I was responsible for the acceptance, transmission and custody of documents on behalf of the head of

human resources.

Preparation of minutes and records of the parliament at all parliamentary sessions

Prepared travel authorizations and drafted memos

Performed other duties assigned by the Secretary- General

Membership of Professional Bodies

Toastmasters International Club Member 2009 - Till date

Project Management Institute Global Member ID 2826352

Africa region 30/11/2017 - Till date

Internet Society Global member ID 193670 (3/26/2018 - Till date)

Young Professionals of Nigeria Lagos May 2018

Fosters ambition and builds community among young professionals.

Voluntary Work Experience

Student Treasurer, University of Ilorin July 2015 – March 2017

-Keeping student committees informed of the financial situation of the organization

-Representing the student's organization in funding applications

-Ensuring that all receipts are logged into the group’s bank account

Interests: Training, Virtual reality, Robotics Process Automation, Painting

Competencies

Information technology

E-Learning

Project management

Project planning

Project implementation, project monitoring and evaluation- logistics &

Procurement

Educational leadership

Leadership development

Ability to learn fast and work towards achieving agreed actions

Knowledge of basic Networking

Risk management.

Ability to coordinate resource

Corporate Communications.

Referees

Available on request

Contact this candidate