Claims Specialist Customer Service

JOYCE WILLIAMS

Charlotte, North Carolina ***** 704-***-**** **************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Order Fulfillment

Inbound and Outbound Calling

Complaint resolution

Shipping procedures understanding

Creative problem solving

Work History

Customer Service Representative 10/2016 to Current

Iqor – CHARLOTTE, North Carolina

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Collections Specialist 01/2011 to 07/2016

Landmark Global – Charlotte, NC - North Carolina

Monitored accounts for compliance with established payment plans and flagged non-compliances.

Researched accounts and completed due diligence to resolve collection problems.

Negotiated to collect balance in full.

Claims Specialist 09/2001 to 12/2011

Walmart – Charlotte, NC - North Carolina

Reviewed new files to determine current status of injury claim and to develop plan of action.

Education

West Charlotte High School - Charlotte, NC

Cpcc - Charlotte N.c

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