Customer Service Administrative Assistant
Resume:
Kelly Hobbs
Bradford, Ohio **308
Objective: To work with a company that believes in quality customer service, who still feels that "the customer is always right" and who provides the customer with what they pay for.
Summary of Qualifications:
Adept in areas of office duties and customer service.
Skilled in office procedures, shipping and receiving, and inventory.
Proficient in the operation of office equipment and computers.
Trained in Fourth Shift, some Windows, Microsoft, Word and TMW Suite.
Excellent oral and written communication skills.
Experience: Stillwater Technologies, Inc Troy, OH 45373
Shipping & Receiving Clerk April 2014 to Present
• Package all outbound product shipping to customers in such a manner as to keep it from being damaged while in transit.
• Load/unload all inbound and outbound freight and raw materials.
• Receive all material coming into the shop and record it correctly in to the computer system.
Kirk National, Inc Sidney, OH 45365
Administrative Assistant December 2007 to April 2014
• Maintain shop schedules by customer priority and technician skills.
• Create and maintain all invoices, credit card tranactions, reports, data sheets, Federal DOT and internal inspections of all equipment.
• Interact with customer, vendors, drivers, and clients.
• Schedule repairs and PM's of incoming tractors and trailers.
• Maintain customer service levels by proactively communicating with customers to handle any questions or concerns.
• Schedule and track techs work schedule and maintain payroll documentation for final processing.
• Communicate with vendors for parts for stock and special order to maintain on-time performance while monitoring controls to minimize overhead.
KBT, Inc Sidney, OH 45365
Customer service/Dispatch/Back haul August, 2004 to December, 2007
• Responsible for taking phone calls from established customers to schedule trucks for pick up of freight and on-time deliveries.
• Responsible for follow up calls to ensure customer satisfaction
• Dispatched a fleet of approximately 20 drivers utilizing TMWSuite while maintain DOT compliance and safety.
• Coordinated back hauls by utilizing existing customers and online freight boards.
Advanced Composites, Inc. Sidney, Ohio 45365
Shipping and Receiving Clerk July 2002 to March 2004
Scheduled inbound and outbound trucks.
Prepared paperwork for all outbound trucks including documents for trucks going to Canada.
Received all shipments of equipment and material coming into the plant into the computer system.
Maintained a filing system for everything coming into and going out of the plant.
Maintained close personal contact with the accounting department to ensure what was being shipped to our facility was correct and matched what we were being invoiced for.
Piqua Technologies, Inc. Piqua, Ohio 45356
Customer Service Representative June 1998 to Feb. 2002
Provided customer service to many accounts on a daily basis.
Responsible for entering orders into the system in a timely and accurate manner.
Handled "emergency calls" from customers needing product quickly due to unexpected production increases.
Was responsible for tracking shipments going to customers.
Copeland Corporation Sidney, OH 45365
Production/CNC Machinist September, 1996 to March, 1998
• Responsible for machining aluminum parts to strict tolerances.
• Responsible for tool changes and re-setting the parameters to hold the tolerances to specs.
• Very particular and attentive to detail.
Education: Napoleon High School Napoleon, Ohio 43545
Diploma 1986
Personal:
Excellent interpersonal/communication skills
Attention to detail
Require little or no supervision
Excellent phone skills
References: Available upon request
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