Contact Services Sales Clerk

CIJI S. RODRIGUEZ

*** **** ***** ******, ***. *B 917-***-****

New York, NY 10030 ********@*****.***

SUMMARY OF QUALIFICATIONS

•Highly motivated, results-oriented individual performing well under pressure, both independently and collaboratively, with minimal supervision; strong teamwork perspective.

•Effective communicator with persuasive interpersonal skills.

•Perform efficiently in a fast-paced environment, with strong time management, prioritizing and multitasking abilities.

•Proven ability to identify, evaluate and troubleshooting operational problems and allocating available resources in their resolution.

•HIPAA trained and certified.

•Fulfilled electrical apprenticeship.

•Proficient in MS Office suite including and not limited to Word, Excel, Power point, and Outlook.

EXPERIENCE

Diskriters / NYCHA Call Center

Customer Service Representative Queens, NY

05/28/2021-06/28/2021

•Provided a high-quality customer service-oriented manner, receiving calls from customers on behalf of the New York City Housing Authority’s (NYCHA) Maintenance Department Call Center.

•Triage, redirect and Refer calls in the IVR.

•Answer questions and address complaints.

•Determined the nature of the concern and input into case management system (Siebel) for investigation and follow up by the appropriate department.

•Maintain 80-90 call handle in 8-hour shift.

Global Contact Services (Access a Ride) Queens, NY

Call Center Representatives

12/14/2020 -01/15/2021

•Provided a high-quality customer service-oriented manner, receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.

•Assisted qualified customers with disabilities who are authorized to utilize the NYCTA’s “Access-a-Ride” program for transportation in the New York City area. •As a Agent met GCS and client expectations while processing both reservations requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations and other defined customer care transactions. •Worked from home.

MTA New York City Transit Queens, NY

Traffic Checker – MABSTOA

5/07-Present

•Collect data to determine ridership, performance and travel patterns on bus and subway routes.

•Count number of customers utilizing the bus and subway system.

•Monitor environment and aesthetic factors throughout the system.

•Hang informative and directional signage. Repair and install metal cases with plexiglass windows that hold schedules and maps.

•Distribute promotional literature and collateral materials to update customers during routine and emergency events.

•Provide customer service at sporting and entertainment events and service diversions.

•Conducted MTA President’s air conditioning survey to ensure that buses and trains were cool enough during rush and off hours.

•Drives MTA cars and vans.

Angels Unaware, Inc. Bronx, NY

Medicaid Service Coordinator

11/06-3/07

•Managed a caseload of over 35 consumers in need of medical, psychological and social service assistance.

•Assessed children’s physical, psychosocial and psychological makeup to determine needs.

•Assisted clients in mobilizing various resources to improve social functioning.

•Counseled and aided individuals and families accessing social service assistance.

•Provided and coordinated therapeutic, employment, day treatment, and community resource referrals.

•Conducted home visits and interacted with various human service agency contacts.

•Maintained and archived medical records and school reports.

Duane Reade New York, NY

Sales Clerk - Pharmacy & Sundries/Management Trainee 4/06-11/06

•Provided customer assistance in location, selection and purchase of OTC healthcare and sundry merchandise. Calculated discounts.

•Arranged visual displays of advertised, seasonal and promotional items on selling floor and at POS stands to induce spontaneous purchases.

•Received, logged, price tagged merchandise deliveries, and prepared inventory of stock. Restocked selling floor shelves.

•Reduced cash in register drawer and recorded at end of shift.

Sottile Security New York, NY

Security Guard 10/05-3/06

•Patrolled premises’ interior and perimeter to ensure all points of access were secure to prevent trespass.

•Monitored CCTV and clocked in at Detect stations.

•Accepted, identified and logged in mail and parcel packages.

•Verified purpose and signed in visitors, screened and redirected calls.

•Enforced policies and procedures, cooperated with authorities and wrote incident reports.

Elite Investigations New York, NY

Security Guard

3/03-6/05

•Guarded industrial and commercial properties against fire, theft, vandalism and trespass.

•Recorded data and reported property damage, unusual occurrences, and equipment malfunctions.

•Permitted entry by authorized personnel only. Warned violators of rule infractions, e.g. loitering, smoking and carrying forbidden articles. Sounded alarm during emergencies and alerted police and/or fire department.

Hostos Community College Bronx, NY

College Assistant

9/01-10/02

•Welcomed students and visitors and answered their questions.

•Marked, tabulated and filed articles and records, alpha-numerically filed documents; updated databases.

•Provided general office support including call management, faxing, processing mail, data entry, scanning and photocopying.

EDUCATION

Hostos Community College - Bronx, NY A.A., Liberal Arts

6/06

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