STEPHAN

COETZEE

OPERATIONS MANAGER

ESTATE MANAGER

LIFESTYLE ASSISTSANT

CONTACT

PHONE:

+27-760******

EMAIL:

adpg1b@r.postjobfree.com

PROFILE

Sex - Male

Age - 38

Status - Single

Dependents - 0

Health - Excellent (Non-Smoker)

Driver’s License - Code 8

Nationality - South African

Passport - South African

COURSES

BTWS – Bar Management

BTWS – Cocktail Development

BTWS – Bar Revenue and Cost

Management.

Cape Wine Academy – L1 & L2

SABA – Butler School

Seaborn – Fire Fighting and Marine Safety

Seaborn – Seven Star Hospitality Service

Seaborn – International Wine Knowledge

The Capital – Train the Trainer

The Capital – First Aid L 1

The Capital – Fire Fighting L 1

Dynamic Computer Training – MS Office

HOBBIES

Cooking

Gardening

DIY Project

Travelling

Art

Styling and Interior Design

EDUCATION

South African Butler Academy (SABA)

Professional Butler Training and Estate Management March 2011

History and artistry The modern Butler

Food & Beverage Skills The art of dining Presentation Styles of Service Values Roles & Responsibilities Dining room setup Luncheon Dinner Midnight Snack Picnic Air Travel Dining Yacht Setup Alfresco Dining VIP Dining Ballet of Service Wine Spirits Cocktails – Mixology Champagne – Service of all Meeting & Greeting Different Cultures Protocol

Household Manager Setting up a Household Manual

Modern Technology Household Security

Maintenance Chauffeuring Errands & Concierge

Cooking Vegan Vegetarian Home cooking Entertaining Event Planning Special Dietary Requirements Healthy Living

Artisan Classes Cheese Pairing Chocolates Coffee Glass Blowing Housekeeping Cleaning Procedures Laundry Personal Product Item Care Silver Care

Antique Care Special Furniture Care Roles and Responsibilities Working with Equipment

Hotel Butler Service Arrival Departure Routines In Villa / Room Dining Valet Service Pressing Service Concierge Services Shoe Shining Orientations Product Knowledge Standard Operating Procedures Palliative Care Opulent Turndown Service Shaving & Men Grooming Techniques Styling and Working in a demanding position Aviation Butler Jet Butler Commercial Butler Yacht Butler Corporate Boardroom setup Serving VIP’s and Delegates Care of Fabrics Care of Animals Care of Special Need Institute of Hospitality Training Management

Hotel Management

February 2003 – October 2006

Introduction to Hospitality

Food & Beverage Management

Food Production Theory & French Culinary Terminology Front Office

Housekeeping Management

Facilities Management

Sales & Marketing

Guest Care

Current Hospitality Trends

New Business Development

DF Malan Hoerskool Cape Town

Matric

January 1997 – December 2002

WORK EXPERIENCE

Evron Properties - Operation Manager / Estate Manager March 2021– Current

Managed Multiple Properties.

Family of Six and 17 Dogs

8 Staff

Ensure that General Housekeeping Duties are Completed (Clean and Hygienic) Brief Staff Daily on duties that need to be done on the Day and week targets Setup Cleaning schedule and Deep Cleaning Routine. Interaction with all Staff in a respectful manner all time. Be hands on with daily housekeeping operations.

Cooking Breakfast, Lunch, Dinner

Cooking and preparing for Functions and Parties

Prepare Drinks fridges and Stock Wine Cellar ensure stock levels Do General Grocery Shopping.

Ensure that Garden and Outside area are neat and Tidy, kept well at all times General Garden Shopping

Maintenance and up keep of all Vehicles and Private residences Valet Service

Silver art and Antique Care and inventory

Basic Control of Security

Administrative and Basic accounting functions of the House Schedule and meet with outside service Providers

Have a clear knowledge of the Functions of the house (Electricity, Basic Handy Man Duties) Manage Hygiene and Labelling of Pantry, Store rooms, Fridges and Freezers Ensure that food Preparations Standards are kept to the highest Standards Meet and Greeting of all Guest

Serve Guest and Make them feel Welcome at all times General Handling of payment and account for household Driving Duties

Ensure that Holiday home is ready for arrival of family day before the time unpacking and fleshing up.

The Well-being of the Dogs and keep papers up to date with Vet Staff training on appliances

Staff General training

General maintenance and building projects

The Capital Hotel & Apartments – Seven Villa Hotel & Spa F & B Operations Manager / Head Butler / 2 IC to General Manager February 2018 – March 2021

Part of the rebranding/ refurb team - changed the Brand from then called Moloko (4 Star) to the Ivy Villa Hotel & Spa (5 Star), then later SEVEN Villa Hotel & Spa. Implemented new SOPs in regards to Front of House Service, Food and Beverage Service as well as Cigar service.

General Butler Service – offering a 5 star personalized service to all guests with particular attention to VIP guests.

Valet Park Guest Cars.

Meet and Great Guest at the Front Door.

Escort and introduce them to the reception team, welcome guests in Check in Lounge, offer, Prepare and serve welcome drinks. Assist with check in when needed - take payment and do the check in process with the Guest.

Oversee and run front office when needed – able to check in guests, take payment, make a reservation, check availability, change room statuses, cash ups and banking, running of night audit and checking night packs.

Managing of staff in all departments and ensuring staff happiness. Escort Guest to their Suite and conduct the rooming process - explaining Facilities and services that we offer in the Hotel, offer 24-hour Butler service, leave guest with business card. Provide a one person contact service for all guest needs. Record Guest preferences during their stay so that we can anticipate their needs prior to their next stay.

Managed Poison Ivy – Champagne, Cognac and Cigar Lounge. Daily setups, counting and managing of all stock, ordering Stock, hosting functions, Beverage and Cigar menu Development and Costing, ensuring positive Cost of Sales, setup and manage F &B reports, manage cash up systems.

Created The Signature Cocktail Menu, costing and Selling techniques and Training of service staff.

Implemented a Cigar Menu for Poison Ivy Lounge.

Assist guest with planning special occasions, events and shopping errands. Assist guest with luggage services, unpacking and packing and garment care. Assist guest with excursion bookings, Restaurant, tours and day trips. Fully proficient on all Food outlets menus and offerings in order to make suggestions and alternatives.

Daily Room Checks – Vacant, Occupied and arrival rooms & VIP. Ensure that pre arrival guest requests have been prepared and in place prior to their arrival. Responsible for overseeing all hotel departments daily within the hotel, Front Office, Housekeeping, Maintenance, Concierge and Security ensuring smooth operation of the daily operation of the Hotel.

Walk about the property and note Maintenance and housekeeping issues in public areas, setup action plans.

Plan daily, Weekly monthly and yearly, Housekeeping and Maintenance Deep cleans and projects. Implement and maintain SEVEN’s 5-star Service standards – housekeeping (room/ public areas standard), F&B Service and setup standards, and Maintenance service and repair Standards.

Training all Front of house, housekeeping and F&B Staff on the expectations of the service standard of the Hotel.

Knowledge of technical infrastructure of the Hotel in terms of Electrical DB Boards and Supplies, Generator Maintenance, Irrigation and Borehole water and tanks, Internet and Wi- Fi an TV Needs of Guest and staff, CCTV infrastructure and records and access control. Private Clients – Freelance Butler /Private Chef

April 2017 – June 2019

Ensure that General Housekeeping Duties are Completed (Clean and Hygienic) Brief Staff Daily on duties that need to be done on the Day and week targets Interaction with all Staff in a respectful manner all time. Be hands on with daily housekeeping operations

Cooking Breakfast, Lunch, Dinner

Cooking and preparing for Functions and Parties

Prepare Drinks fridges and Stock Wine Cellar ensure stock levels Do General Grocery Shopping.

Ensure that Garden and Outside area are neat and Tidy, kept well at all times Maintenance and up keep of all Vehicles

Basic Control of Security

Administrative and Basic accounting functions of the House Schedule and meet with outside service Providers

Have a clear knowledge of the Functions of the house (Electricity, Basic Handy Man Duties) Manage Hygiene and Labelling of Pantry, Store rooms, Fridges and Freezers Ensure that food Preparations Standards are kept to the highest Standards Meet and Greeting of all Guest

Serve Guest and make them feel Welcome at all times General Handling of payment and account for household Driving Duties

Seaborn Cruises – Bar Tender and Guest Services Agent April 2017 – June 2019

Adhere to Company policies 6 Star service and etiquette Greet customers, make suggestions, answer and present the menu Answer all questions about beverages and the food

Take orders and send them to kitchen staff through the POS system Ensure quality service in the dining room and serve meals Prepare and serve dessert

Use sales techniques to retain customers and attract more Apply health regulations relating to cleanliness

Apply safety regulations

Comply with equipment usage guidelines

Comply with maintenance guidelines for the restaurant Ensure your work area is clean

Organize your work and work area professionally

Clean and clear the dining room tables

Do all other tasks as required by the supervisor

Catering Manager – Compass Group Truworths Head Office March 2017 – April 2018

Manage the food and beverage provision for functions and events Supervise catering and waiting staff at functions

Plan menus in consultation with chefs

Recruit and train permanent and casual staff

Organize, lead and motivate the catering team

Plan staff shifts and Rosters

Ensure health and safety regulations are strictly observed Budget and establish financial targets and forecasts Monitor the quality of the product and service provided Keep financial and administrative records

Manage the payroll and monitor spending levels

Maintain stock levels and order new supplies as required Interact with customers if involved with front of house work Liaise with suppliers and clients

Negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service

Ensure compliance with all fire, licensing and employment regulations Maximize sales and meet profit and financial expectations. Private Clients – Freelance Butler / Private Chefs December 2016 – February 2017

(Duties are the same as other Freelance Private Clients) Private Client – Butler / Lifestyle Manager

January 2012 – November 2016

Managed Multiple Properties.

Family of four and two Dogs

6 Staff

Ensure that General Housekeeping Duties are Completed (Clean and Hygienic) Brief Staff Daily on duties that need to be done on the Day and week targets Setup Cleaning schedule and Deep Cleaning Routine. Interaction with all Staff in a respectful manner all time. Be hands on with daily housekeeping operations.

Cooking Breakfast, Lunch, Dinner

Cooking and preparing for Functions and Parties

Prepare Drinks fridges and Stock Wine Cellar ensure stock levels Do General Grocery Shopping.

Ensure that Garden and Outside area are neat and Tidy, kept well at all times General Garden Shopping

Maintenance and up keep of all Vehicles

Valet Service

Shoe Care

Silver art and Antique Care and inventory

Basic Control of Security

Administrative and Basic accounting functions of the House Schedule and meet with outside service Providers

Have a clear knowledge of the Functions of the house (Electricity, Basic Handy Man Duties) Manage Hygiene and Labelling of Pantry, Store rooms, Fridges and Freezers Ensure that food Preparations Standards are kept to the highest Standards Meet and Greeting of all Guest

Serve Guest and Make them feel Welcome at all times Personal Hygiene kept at all times

General Handling of payment and account for household Driving Duties

Ensure that Holiday home is ready for arrival of family day before the time unpacking and fleshing up.

The Well-being of the Dogs and keep papers up to date with Vet Staff training on appliances

Staff General training

Canon Copiers and Telecoms – Sales Rep New Business January 2010 - December 2011

Cold Calling

Reach New Clients

Sales of Copiers and Printer & Large Format

Ensure After Service and Contact with Clients

Up sell

Retain Clients

Setup of contracts

Interaction between Department are done to Company Standards and smooth running of operation.

Reach Sales Target

Cubana Cocktail Lounge Tygervalley – General Manager December 2008 – January 2010

Setup Staff Rooster, ensuring that there is enough Bar, Service, kitchen staff covering the busy times of day, week, month, functions.

Cash handling

Cash up of Staff

Setup of Daily, weekly, monthly Duties of all Staff Ensure that these duties are kept

Weekly report meeting with owner

GP reports

Kitchen Stock take report

Kitchen Purchases

Bar Purchases

POS reports

Discipline Staff

Hiring of Staff F

Organize parties with Brand Companies

Staff training

Supplier Hunt for best Prices

Rooster Security on a weekly basis

The Royal Portfolio - Front Office Manager La Residance / F & B Manager

January 2007 – December 2008

Travelled between Properties as needed

Part of Opening Team for La Residance Franschhoek

Manage the Front Desk daily operation – check ins, departures, guest preferences, payments, banking, Managing online booking channels, managing front office staff including switchboard Maintain the utmost discretion regarding hotel guests (eg. Celebrities) Welcoming and rooming all Guest

Ensure arrival Drinks are ready on daily basis and Flower Posies are made for female Guest ensure porters take luggage to rooms before guest arrive Know their dietary requirement and liaise with kitchen Rostering of F&B staff

Stock take

Operation Stock take

Walk about with guest informing them of all the service we offer, and what the village has to offer Make Booking for Lunch, Dinner and Wine Tours, and airport transfers Oversee all guest Meal times

Pair Wines with Menu

Note Guests Likes and dislikes to reservation for guest’s future profile Interact with Guest in a Professional respectful manner Setup of function and weddings

Sante Wellness Centre – Banqueting Manager

February 2006 -January 2007

Co Coordinating and the setup and running of functions, Board meetings, Lunch, dinner, Weddings.

Coordinate between department

Coordinate technical function

Rostering of Staff

Discipline Staff

Stock take F&B

Stock take Operation equipment

Ensuring that the standards are kept to the 5-star standard Participate in Daily Head of Department Meetings

The Cullinan Hotel – Student Intern / Front Desk Officer 2002 – 2006

Duties Reception

Understand and able operate all Operating Systems used on the Desks Check in & check out of Guest

Handling Guest Complaints

Creating Reservations

Cash Handling

Forex Handling

Room Checks

Rooming of Guest

Ensuring that Special requests are met and Completed Ensure that Hotel Standards are met at all times

Maintenance Logging

Co-ordinate between Departments

Group Check in & Check outs

Delayed Flight Handling

Duties F&B Dining Room and Bar

Setup of Buffets and Tables

Setup Breakfast room for functions

Meet and Greet Guests

Cash Up and Handling

Check Guest Special Request and Dietary requirements Learn your Guests Names likes and dislikes

Serving of Guest to Hotel Standards

Clearing of Tables to Hotel Standards

Cleaning Cutlery and crockery to Hotel Standards

Mini Bar Refilling Duties and make sure charges are at front desk before guest checks out Stock take

Operation Stock takes

REFERENCES

The Royal Portfolio, Len Straw – 082*******

Newbury Family, Anthea Newbury – 082*******

Compass Group, Christelle Le Roux – 082*******

Butler Academy, Adriaan Coetzer- 082*******

Camps Bay Freelance Client, Adriaan Botha – 082******* The Capital Hotel & Apartment - SeVen Villa Hotel & Spa – Lindsay Wright 074*******

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