Customer Service Sales Associate
Resume:
Maria Leon Molina
***************@*****.***
***** ********** ******* *** ***
Burnsville, MN 55337
Summary
Sales Associate with 10 years in retail environments. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Ability to increase sales through upselling techniques as well as implementing processes that drive profitability. Experience
Retail Associate
Charlotte Russe
January 04, 2010-January 24, 2011
● Sales Associate Responsibilities: Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Retail Associate
DEB
April 02, 2012-November 05, 2012
● Sales Associate Responsibilities: Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Front Desk Receptionist
Howard Johnson Hotel
November 26, 2012-July 15, 2013
● Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.
Waitress
Cantina 35 Restaurant & Bar
May 12, 2014-January19, 2015
● Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Receptionist/Cashier
American Eagle Motors
March 09, 2015- March 21, 2016
● Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information. Categorized and indexed files, sent faxes and handled all correspondence. Organized spreadsheets, faxed reports and scanned documents. Service Cashier/ Service Call Center
Inver Grove Honda
October 09, 2017- July 22, 2019
● Greets customers at the cashier window in a pleasant and professional manner. Computes customer bills. Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides cash refunds or credit memorandums to customers for returned merchandise. Reconciles cash drawer daily. Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
● Schedule Appointments for customers, Outbound calling customers in reference of their vehicles having a recall issue. Working with programs such as CDK, Workflow, Interactive Network (mostly to check for recalls) Online computer chat, Xtime to schedule appointments, and Dealer Tire Receptionist/Cashier/Office Filer
Mauer Buick GMC
January 27, 2020- May 08, 2020
● Assisting customers with any automotive need, and provide customer service support to the service and sales departments.
● Receiving/routing incoming calls, providing answers to basic questions.
● Providing excellent customer service experience to customers; take thorough messages for Sales Associates and managers.
● Assisting with filing duties.
● Data entry
Skills
● Bilingual (Native Spanish Speaker
● Reception and customer service
● Attention to detail
● Customer Relations.
● Customer Service
● Cash Handling
● Self-motivated
● Microsoft (Word,Excel,Outlook,Powerpoint)
Education
Penn Foster GED
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