Home Agent Fort Hays
Resume:
A N G E L A
B U R K H A L T E R
*****.**********@*****.***
Montgomery, TX 77316 United
States
PROFESSIONAL SUMMARY
Experienced Work at Home Agent who is able to create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound phone calls and exceeding customer expectations.
SKILLS
Customer service Relationship building
Contract negotiations Solutions planning
Business development Serve customers
Customer relations Verbal communication
EXPERIENCE
Sales Consultant, HISTORYMAKER Homes, Apr 2018 Jul 2020, Houston, Texas Entered, updated, and maintained daily activity and prospect information. Solicited, coordinated, and scheduled community events. Maintained up-to-date knowledge about products and promotions. Conducted needs assessments and reviewed account information to identify customer needs.
Made amicable decisions for customers and company to handle customer situations. Sales Representative, K.Hovnanian Homes, Apr 2014 Mar 2018, Houston, Texas Maintained up-to-date knowledge about products and promotions. Attended and engaged prospects at networking events. Conducted needs assessments and reviewed account information to identify customer needs.
Kept records of sales-related activities in [Software]. Made amicable decisions for customers and company to handle customer situations. Customer Relations Representative, DirectBuy, Jun 2012 Aug 2013, Houston, Texas Used needs-based, customer-focused review process to educate customers about
[Product or Service] options.
Provided accurate, valid, and comprehensive information using appropriate methods and procedures.
Determined charges for services requested and set up payment arrangements and AB
May 1982
May 1980
took credit card payments.
Conferred with customers via telephone or email to provide information on [Product or Service], take orders, and open and cancel accounts. Contributed to [Number]% sales increase by improving sales-tracking and lead-generation methods.
Hair Salon Owner, Self, Jan 1983 Dec 2000, Corpus Christi, Texas Applied bleaching and coloring agents to achieve customers' desired hair colors. Coordinated busy schedule of weekly customer appointments and delivered exceptional service for consistent high satisfaction scores. Managed daily operations of [Type] establishment and monitored activities to verify compliance with SOPs and safety regulations.
EDUCATION
Cosmetology License, Cosmetologist
Lamar Community College Lamar, Colorado
High School Diploma
Springfield High School Springfield, Colorado
Business
Fort Hays State University Hays, Kansas
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