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Customer Service Representative

Lake City, SC
November 23, 2021

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*** **** ******

Lake City, SC 29560



A ordable Suites Of America, Florence, SC — Housekeeper March 2020 - PRESENT

QVC Distribution, Florence,SC— Distribution Handler September 2015 - February 2020

● Operates hand-to-surface methods for all package handling

● Loading and unloading packages onto or from delivery vehicles, trailers, pallets, conveyor system carts

● Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly

● Performs other duties as assigned

Dollar General, Olanta,SC —Store Associate

May 2013- September 2014

● Greeted customers and assisted them to maintain the highest level of customer service

● Maintained appearance of the store’s interior and exterior company standards including light maintenance duties and cleaning

● Operated cash register

● Carried, lifted and pushed a minimum of 50 pounds of store inventory

● Completed sales and service transactions

Sykes Enterprise, Kingstree,SC —Customer Service Representative

May 2010- May 2013

● Handled inbound calls by answering and solving customer’s questions

● Provided technical support problems

● Posted billing payments to customer’s accounts

● Assisted in placing orders for wireless phones

● Empathize and provided support to customers nationwide SKILLS

● Strong written & verbal

communication, critical

thinking and

organizational skills

● Good grammatical

and punctuation skills

● Effective

problem-solving and

detail-oriented skills

● Works well in a group

or team setting and

highly resourceful

● Ability to handle

customers with a

positive attitude and

resolve issues

● Proficient in Microsoft

Office products

● Dedicated to

complying with rules

and regulations of an


● Capable of typing 52

words per minute



McDonalds, Florence,SC —Cashier

October 2009- May 2010

● Responded professionally to customers

● Obtained accurate food orders

● Ensured food and store items were stocked accurately

● Prepared food under specific requirements

● Ensured restaurant cleanliness


Lake City High School, Lake City, SC

August 2007 - May 2010

High School Diploma


Micheal Boyer, Affordable suites manger


Courtney Brown, QVC Supervisor 843-***-****

Letitia Burgess, Dollar General Manager 803-***-**** Victoria Hickson, +1-843-***-****

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