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Logistics Specialist Customer Service

Jeddah, Makkah, Saudi Arabia
November 18, 2021

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Khalid Masoud M. Mustafa

Mobile: 050*******



Personal Details:

• Nationality: Saudi

• ID Number: 100*******

• Driver's License: Available

• Marital Status: Married

• Willingness to travel: Yes

• References: Available upon request


• Computer Software Packages: SAP, Oracle (LATIS), Windows, Word, Excel & Internet.

• Languages Known: Can speak, read & write Arabic, English. Objective:

Seeking a managerial or senior position where my skills would be utilized and appreciated. I would like to utilize my attributes such as planning, organizing resources, motivating colleagues and subordinates, coordinating activities, and supervising various functions. I am willing to work hard and participate with my ideas in all aspects to achieve targets. I am keen on learning new methodologies which will benefit my organization.


Since Dec 2017 – till now

Procurement Executive all regions for Mechanical & Electrical Projects VEOLIA WATER TECHNOLOGY

Since July 2010 - September 2016

Logistic Consultant (Processing Management, Call Center, uptime Service, Customer Complains, Compliants, SAP Material Master Controlling), Biomedical Technical Division,

Siemens Limited Healthcare, Jeddah.

Duties include performing the following throughout the Kingdom (Jeddah, Riyadh & Dhahran):

• Issuing the EDI Purchase orders in SAP for the Spare parts for all regions of KSA.

• Issuing the Standard Purchase orders in SAP for third part Vendors for the Manpower & against different type of frame agreements.

• Controlling & processing the cost transfer from stock to relevant account assignment.

• Controlling & prepare the report for returnable spare parts to supplier & ensure to receive the credit against them & booking in correct account assignment.

• Reconciliation of stock report with store keeper & prepare reports for Audit purpose.

• Provide training of logistic process to beginners with in Origination.

• Providing necessary training on new software & equipments to customer service Engineers.

• Assist project commercial team in day to day routine work as requested. October 2008- June 2010

Project Manager (Western Region)

Biomedical Project Division

Siemens Limited Healthcare, Jeddah.

• Assisting the sales department in estimating and analyzing costs for Medical Equipments installation.

• Supervising the work quality & safety on-site sub-contractors with regards to specifications

& quality.

• Delivering and installing equipment by assigning customer service engineers.

• Assigning appropriate system support specialist to train hospital staff on using the equipment installed before final handover.

• Reporting all works to our customer satisfaction to our department. February 2006 - September 2008

Logistic (Consultant, Processing Management),

Biomedical Technical Division,

Siemens Limited Healthcare, Jeddah.

Duties include performing the following throughout the Kingdom (Jeddah, Riyadh & Dhahran):

• Improve coordination & exchange of information between warehouse, uptime service center and customer service engineers.

• Support sales and project departments with regards to parts ordering and returning the old defective to get the credit.

• Update company intranet with live information parts order & return status.

• Implement a track tool to be able the management to have all information about the parts movement with cost.

• Sorting & increase available space in warehouse by disposing of unwanted items.

• Develop a record of part order and return status for each individual customer service engineer.

March 2004 - January 2006

Support & Logistics Specialist,

Biomedical Technical Division,

Siemens Limited Healthcare, Jeddah.

• Handling spare parts orders Kingdom wide.

• Dealing with clients requesting specific spare parts.

• Dealing with customer service engineers to make sure they have required spare parts on time to support & serve the customer in short time.

• Responsible for returning defective spare parts back to Siemens Healthcare Head office in Germany and requesting credit notes to make our cost lower. April 2003- February 2004

Support Specialist,

Biomedical Technical Division,

Siemens Limited Healthcare, Jeddah.

• Receiving client calls at the uptime service center.

• Create appropriate work orders.

• Assigning & dispatching required engineers to client sites.

• Handling new modifications & upgrades for Siemens medical equipments in Saudi Arabia. October 2002 - April 2003

Telecommunication Department

King Khalid National Guard Hospital (King Abdu Aziz Medical City)

• Handling hospital patient's calls.

• Maintenance of the switch boards in the operating room. Education & Training:

High Diploma

College of Electronics Technology

2002, Jeddah

• Major: Telecommunications

• Achieved third rank in the graduating class.

• Lifesaver Course BRITam Defense May 2005 Dubai, UAE.

• Clinical Workflow Know-How (Intermediate Level) Siemens E-Learning Course Feb.2006, Jeddah, Saudi Arabia.

• Product Master Data Integration Certificate May 2007, Jeddah, Saudi Arabia. 1. PMI Definition.

2. PMI Setup.

3. PMI Data Creation.

4. PMI Batch Handling.

• Attended Trainings & Seminar of Project Management (Healthcare) Sep.2008, Erlangen, Germany.

• Radiation Safety Seminar & Workshop Oct.2008, King Fahad Medical City, Riyadh, Saudi Arabia.

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