Customer Service Sales Representative

Meshieh B Eyong

**** ******** ****** • San Diego, CA 92139

580-***-****• **********@*****.***

Professional Summary

A motivated PAS supervisor with over 10 years of experience in healthcare and customer service, with sound knowledge of the complex healthcare regulatory environment on a state and federal level. An excellent communicator, skilled in client relations and an organized professional with a proven record of success. My academic achievement as BSc holder in criminal justice gives me the impetus for additional responsibilities. CORE COMPETENCIES

Medicare/Medicaid Regulations • Billing • Management • Electronic Health Records

• Strategic Planning • Customer Service/Client Relations Education

University of Phoenix, Houston, TX

Bachelor of Science in Criminal Justice Administration September 2014 - April 2018

Houston Community College, Houston, TX

Associate Degree in Arts

2010 - August 2014

Experience

01/2020 – Present: Memorial Hermann, Houston, TX.

Job Role: Customer Service Specialist II

Duties: Efficiently and courteously respond to high-volume calls and emails from patients regarding accounts inquires

Provide a high-level accuracy in analyzing patient accounts for errors, adjustments, credits & generate re-bill as necessary.

Document communications accurately and completely. Establish appropriate financial arrangements to collect outstanding revenues from patients.

07/2014 – 01/2020: Triple O Health, Houston, TX.

Job Role: Pas supervisor/ control agent

Duties: Record maintenance, counseling, maintaining control in the field, customer service, received and processed phone calls, payroll processing, supervised providers. 11/2013 – 01/2014 Memorial Hermann Surgery Center, Houston, TX Job Role: Volunteer transporter

Duties: Assisted in transporting patients

10/2009 – 06/2014: Fry’s Electronics, Houston, TX

Job Role: Cashier/Sales Representative

Duties: Processed daily sales, attended to customer’s needs, team building Skills: Proficiency in Microsoft Office (Word, Excel, Power Point, Outlook), PeopleSoft, Adobe Professional, 35 WPM, Fax, aspect phone system, Healthquest, simple, nthrive.

Additional Strengths: Fair in French

Award: Recognition for excellent customer service at Fry’s Electronics Reference: Available upon request

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