Catering Manager Customer Service
Resume:
Shawna LaPlante
***********@*****.*** / 602-***-**** / Chandler, AZ 85224 Summary
Proficient manager with experience in employee training and guidance, schedule management and log updates. Successful history optimizing productivity, efficiency and dispatch procedures. Overall great work ethic with little to no guidance.
Experience
Crispy Air And Heating - Dispatcher,
Mesa, AZ
Schnepf Farms - Wedding Catering Manager
Queen Creek, AZ
Skills
Education and Training
10/2004
Maricopa Community Colleges - Mesa
Community College
Mesa, AZ
GED
05/2007
Maricopa Community Colleges - Mesa
Community College
Mesa, AZ
Associate of Business Administration:
Business Finance
Answered incoming calls from customers needing their HVAC system looked at and scheduled their appointment.
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● Made outbound calls to schedule warranty work orders. Submitted authorization to customers home warranty to get parts and labor covered for home owners and then called home owner to discuss what was or was not covered.
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Registered new units for customers after their purchase then created new unit registration folders to be keep for our records and also sent copy to home owner via mail.
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● Created schedules for 20 technicians.
● Scheduled repairs after warranty approved.
Explained the process to home owners so they knew what to expect and how long it would take.
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● Collected payments for repairs as well as new unit installs. Scheduled and organized each wedding with proper amount of servers to accommodate number of guests for all 3 wedding venues.
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Trained employees how to gather and organize all supplies needed for each wedding.
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● Oversee preparation of the venue for the wedding. Set up and arrange tables and chairs, serving stations, lines, tableware, serveware and silverware.
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Ensures the venue is clean and that food is handled in a sanitary manner.
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● Once food is done being served there is a lot of clean up including
● Adjusting routes
● Monitoring field personnel
● Service planning
● Delegating work
● Training new hires
● Customer relationship management
● Customer service
● Organizational skills
● interpersonal skills
Microsoft word, excel, spreadsheet &
power point
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The Bistro - Barista, Cashier, Server 03/2017 - 10/2019 Queen Creek, AZ
washing every dish used from all 3 venues and putting them back into our supply room.
● Clock employees in and out of every shift.
Operated cash register, collected payments and provided accurate change.
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● Prepared and served coffee, espresso drinks, blended coffees and teas. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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Maintained calm demeanor during high-volume periods and special events.
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Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
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● Memorized official and off-menu coffee and tea preparations. Described menu items to customers and suggested products based on stated preferences.
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● Operated POS terminals to input orders, split bills and calculate
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