Development Officer Sales Representative
Resume:
Donald Bere
: **** ******** ********, ***** **** Randburg, Johannesburg
: ***********@*****.***
PERSONAL PROFILE
Efficient and effective sales representative with a proven working history of 5 years selling in the customer care Industry I am a good communicator with proven interpersonal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges. SUMMERY OF SKILLS
• Organizational skills
• Knowledge of sage Pastel
• Problem solving
• Time management
• Customer orientated
• Telephone antiquates
• Able to make use of the available resources
• Typing skills
• Multitask
• Ability to deliver outstanding customer satisfaction
• Computer literate- MS Word, Excel, and Outlook
• Ability to manage large number of incoming calls, emails, and queries.
• Valid Driver’s license
• Prior experience in using technology to deliver automated customer journeys and experience.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Demonstrated experience working with the executive level in client environments.
• Ability to create and sell business cases to internal and client audiences. WORK EXPERIENCE
Talley Safety Solutions Pty Ltd
Internal sales Representative March 2015-October 2017
• Face to face and cold calling prowess
• Maintained and organized numerous office files
• Managing large number of incoming calls, emails, and queries
• Monitored ongoing marketing campaigns
• Marketing of various PPE products in the showroom
• Client liaison invoicing and quoting clients as well as negotiate pricing on behalf of the clients
• Managing stock suppliers
• Dispatch of finished orders
• Procurement of materials, fabrics, reflective tapes, zips and buttons
• Managing branding of garments, from digitizing, quality control and packaging of finished products
• Preparing regular reports on expenses and office budgets
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Show tolerance and patience in understanding customer complaints, reason for cancellation and ability to positively turnaround the call
• Attend Trade and industry expos marketing our Products I Talk Call Center Solutions, January 2018-june 2018 Temp contract
Call center agent
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide products & service information to customers
• Process orders, forms, and application
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Data entry of all customer information
Ava Safety & Corporate Solutions
Business development officer/ Procurement cleck
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Schedule meeting with prospective clients marketing PPE products
• Updating and maintaining company database
• Client liaison invoicing and quoting clients as well as negotiate pricing on behalf of the clients
• Managing large number of incoming calls, emails, and queries
• Dispatch of finished orders
• Prepared customized client presentations
• Managing branding of garments, from digitizing, quality control and packaging of finished products
• Marketing of various PPE products in the showroom
• Quoting and invoicing od clients
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Finding suppliers of best quality products and reasonable pricing thereby saving company buying costs of products
• Showcasing of PPE products in showroom and offer presentation to clients
• Ensuring that clients receive superior service
ACADEMIC QUALIFICATIONS
Midlands State University 2011-2014
Bachelor of Arts in Development Studies Honors Degree Pakame High School -Zimbabwe
Advanced Level
Geography, History, Divinity 2009-2010
REFERENCES
Talley safety solutions
Munro Henriques (Managing Director)
*****@***********.**.**
I talk Call Center Solutions
Masekho Zulu
(Supervisor) 064*******
*****@*****.***
Ava safety Solutions (Supervisor)
Mr Kelvin phinias Mofokeng
*********@*********.**.**
Contact this candidate