Signal Hill Rehabilitation Manager

Richard Rowlett

Long Beach, CA *****

****************@*****.***(562) 246-7065

Seeking a position to utilize and enhance my skills knowledge and abilities allowing me to enhance the services provided by the organization. Demonstrated experience in management, project management, and case management

. Key competencies include:

Ability to read and interpret blueprints

Budgeting, financial projections, and cost estimates

Staff management, training, and development

Provided excellent customer service at all levels of the business

WORK EXPERIENCE

The Salvation Army – Long Beach, CA 2017-Current

Intake Coordinator

Conduct screening interviews with applicants seeking admission to the program

Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries

Processing and orienting them to the program of services

Arrange dormitory assignments, work assignments, and interviews with the Rehabilitation manager or Chaplain

Maintain records of medical appointments and psychiatric appointments for all incoming beneficiaries assigned

Answer calls and respond to questions which explain the admissions process

Schedule evaluations, meetings, and consultations for patients

Represents as a court liaison to determine if incarcerated individuals are fit for the program

Referring of rejected applicants to other, more appropriate community agencies and institutions

PBI Market Equipment - Signal Hill, CA 2011-2016

Customer Service Manager/Sales Support/Purchasing

Directed and coordinated activities involving sales of products and services

Oversaw regional and local sales managers and their staff

Determined price schedules and discount rates

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and worked to resolve customer complaints regarding sales and service

Checked to ensure that appropriate changes were made to resolve customers' problems

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement

Directed administrative activities directly related to making products or providing services

Monitored suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits

Hussmann Refrigeration - Chino, CA 1987-2010

Project Manager

Conferred with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems

Planned, scheduled, or coordinated construction project activities to meet deadlines

Prepared and submitted budget estimates, progress reports, or cost tracking reports

Inspected or reviewed projects to monitor compliance with building and safety codes, or other regulations

Inspected or reviewed projects to monitored compliance with environmental regulations

EDUCATION

University of Phoenix/Ashford University, Diamond Bar, CA - Courses in Organizational Management

Paramount High School, Diploma

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